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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11140 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22082 Views
  • 181 replies
  • 24 Bravos

Resolved! ESim question

Noticed PM advertise $5 for an eSim - I thought that Esims are digital. Also can any phone use an esim. I have an older iPhone 8 .

Old4 by Good Citizen / Bon Citoyen
  • 210 Views
  • 3 replies
  • 0 Bravos

please help! @cs_agent

@CS_AgentHi! Please help me! Could you please send me a private message? Can you please send me a phone transfer confirmation through email? I somehow missed the first one when I changed my number on the 19th. I am asking for email please because I c...

Phone service

I need payment taken out so my phone works.

Rick78 by Great Neighbour / Super Voisin
  • 115 Views
  • 2 replies
  • 0 Bravos

Public wanting to complete activation when already complete

I have completed my activation with public mobile. I was in my account and verified everything. Couple hours later when I try to log into my account, it wants to complete my activation that has already been complete. I have no way of logging into my ...

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asdf2 by Good Citizen / Bon Citoyen
  • 414 Views
  • 6 replies
  • 0 Bravos

Auto pay questions

When do you start receiving money off for auto pay and where to see this in the app? 

Kore by Good Citizen / Bon Citoyen
  • 764 Views
  • 12 replies
  • 0 Bravos

Why isn't customer service up to date?

It's been a couple of weeks and I haven't received the SIM card. I keep getting told by reps here to buy a one at a kiosk and to request for reimbursement. I've been to two kiosks (Koodo, Telus), and both were  confident that Public Mobile no longer ...

soyaa by Great Neighbour / Super Voisin
  • 353 Views
  • 5 replies
  • 0 Bravos

Can't make voice calls+

Getting error when I try and make a voice call - "7B1 your phone is not activated on the network".  I can receive calls but incoming calls says no caller ID.  I can text, use data, email, etc. - just can't call out.  Keep getting error message when t...

Louiedog by Great Neighbour / Super Voisin
  • 183 Views
  • 3 replies
  • 0 Bravos

Resolved! Plan up grade before cycle renewal date.

My payment cycle is due on June 23, 2023. I up graded my plan on June 20,2023. I was charged the a the $40 of the new plan.Will I be charged again when my plan end on June 23, 2023, and will use the new data and mints i just paid for? Or Will the pay...

Mo_Ansary by Great Neighbour / Super Voisin
  • 203 Views
  • 3 replies
  • 0 Bravos

Resolved! Unable to access my data

Hello.I have an Android 11 phone with a newly activated Sim. I can send/receive phone calls and text messages without any issues. However, I am unable to access my data. For example, trying to access the Internet via my data, phone indicates no Inter...

Robnickname by Good Citizen / Bon Citoyen
  • 816 Views
  • 7 replies
  • 0 Bravos

US roaming not working

I purchased US roaming Data.  My plan show the plan.  When I arrived US, I turn on the roaming, restart the phone many times.  And still not working!  I changed the network to T-mobile and still not working.  Restart the phone again and still not wor...

Pessy by Great Neighbour / Super Voisin
  • 227 Views
  • 2 replies
  • 0 Bravos

Resolved! Probably a dumb question but......

I initially missed out on the $39 for 20 gigs deal, so last night I finally bit the bullet and paid $44 for 30 gigs and today the other deal came back. Can I switch without having to pay again? Can they just switch the plan and transfer the payment t...

Kore by Good Citizen / Bon Citoyen
  • 323 Views
  • 9 replies
  • 0 Bravos

Resolved! Subscription

I got the lowest one for my kid.  Realized you didn’t get to text.  So went to the next one up in two hours.  I’ve been charged for both plans.   How do I solve this?   I can’t submit a ticket to save my life 

Me55 by Great Neighbour / Super Voisin
  • 447 Views
  • 4 replies
  • 0 Bravos

Resolved! I bought the card already

I bought the SIM card already and I have it with me,when is the latest time I can transfer my number over to public before the coupon ends

Xiaobin by Great Neighbour / Super Voisin
  • 475 Views
  • 9 replies
  • 0 Bravos

My account

I'm locked out of my account.  Tried several times to change passwords and always says password and email doesn't match 

Nan3 by Great Neighbour / Super Voisin
  • 291 Views
  • 4 replies
  • 0 Bravos

Resolved! Need PUK

Hi @ Moderator_Team1 @ Moderator Need PUK for my other Phone as I am locked out.Please let me know the process to fix it.Thanks in advance.Regards,  edited by computergeek541: removed taggoing of incorrect members (none of the tagged usernames are mo...

patrcha1 by Great Neighbour / Super Voisin
  • 477 Views
  • 12 replies
  • 0 Bravos

Resolved! International Card

@CS_Agent Can I get pre-approval to use an international Mastercard? 

Elsie5 by Great Neighbour / Super Voisin
  • 303 Views
  • 6 replies
  • 0 Bravos

Resolved! I can’t login

I paid and got new eSim and plan,but system continues to send 6 digital code to my old phone number , I can’t login to my account.please help me.

dustinbee by Good Citizen / Bon Citoyen
  • 356 Views
  • 11 replies
  • 0 Bravos

Resolved! International

Will this sim/esim work internationally for receiving text messages ?And how do I get an esim please?like to cook 

Like2cook by Good Citizen / Bon Citoyen
  • 291 Views
  • 4 replies
  • 0 Bravos

Resolved! How do I pay a bill early?

The only options are redeem voucher or add funds and no option to pay. The reason I want to pay early is even though we are set up for it to be paid automatically, it never goes through and I find out by learning that my phone isn’t working and freak...

Charley13 by Great Neighbour / Super Voisin
  • 306 Views
  • 4 replies
  • 0 Bravos

Text messages not being received

@CS_Agent: I have not been receiving text messages from a number of people by they are receiving my messages. 

Ben8888 by Great Neighbour / Super Voisin
  • 425 Views
  • 7 replies
  • 1 Bravos

Resolved! enable call forwarding

I am looking for assistance as I have been told by You Mail (who we use for call forwarding) that I need to call Public Mobile and have them enable call forwarding feature again as it is currently not working. You Mail unable to assist as the problem...

Arrowwood by Great Neighbour / Super Voisin
  • 387 Views
  • 3 replies
  • 0 Bravos

Resolved! I can't log in my account because there is no way the security code

My phone is suspended now and I want to unsupend it again. But there is no way to get the security code neither undo the two step authentication because I cant log in!. I can get an email for authentication but there is no option. Is there any way to...

Jojo22 by Great Neighbour / Super Voisin
  • 269 Views
  • 2 replies
  • 0 Bravos

Resolved! eSIM activation (existing member)

Hello @CS_Agent ,I am an existing Public Mobile member. I had an android phone but recently I got gifted an iPhone 14 (bought from America) from a family member. It requires an eSIM activation code but I only have the physical SIM card. Is it possibl...

Soumitra by Great Neighbour / Super Voisin
  • 802 Views
  • 8 replies
  • 0 Bravos

Resolved! US Data not working

I've purchased the US roaming data package, and can see it on my account, but my data is not working south of the border. What can I do to get it running?

Joannakparker by Great Neighbour / Super Voisin
  • 491 Views
  • 4 replies
  • 0 Bravos

Resolved! Community

I have already enrolled for community years ago. And did use it often with an ID.I have not been able to do so.....but then I did not  come into the community for quite some time. But I liked my old Id it was forcing me to choose another as they said...

Anonymous by Not applicable
  • 218 Views
  • 4 replies
  • 2 Bravos

Terrible Customer Experience

Literally posted over 2 weeks ago about getting my old username merged with my new username. It has been a constant back and forth with support to complete this simple task. I think I've spoken to most of the customer service reps now. See the image ...

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Anonymous by Not applicable
  • 295 Views
  • 2 replies
  • 1 Bravos

Resolved! Subscription Switch Clarification $39/20gb

I'm currently on a $40/m / 15gb subscription. I also have many unused Add-ons collected for 4 years which are still unused completely. These include data / international minutes etc. My question is, If I switch to the currently available $39/20gb pla...

pm addons.jpg pm1.jpg pm2.jpg
KIB by Great Neighbour / Super Voisin
  • 517 Views
  • 4 replies
  • 0 Bravos
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