Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Today when i was at 7-Eleven I asked to take a picture of the Public Mobile Voucher Amounts, not only for myself but to share with The Community. Until today, I didn't know there was a $10 one.
Is there a sub-section part of The Community where Public Mobile Customers are able to make Recommendations or Improvements Threads &/+ Comments to make the Network and Community better and more user friendly?Here are some recommendations I'd like to...
When trying to enter the Friend Referral Code, after pressing Apply it won't automatically go back to the last screen to continue payment..I had to tap Apply a second time where 3 loading dots showed up, but it still did not redirect me back to the p...
Need my PUK number and no clue how to access it: Need help asap
Why on earth does forgot email send an email to the email which the person forgot? I can't recover my account.. this is the worst software design ever
My account showed an automatic top up which I never requested. Why did it happen?
Transferred a number from old provider to public, received the sms from previous provider, confirmed that service no longer works, been over 5 hours and public mobile service has not activated sim, restarted phone. Am i still needing to wait longer?...
I transferred my number several days ago but never received the confirmation message from my previous carrier. I didn't know this was needed and now I need to have someone from public mobile resubmit my transfer manually
Been with Public Mobile a couple of years now. The service and price are what fits my budget.I have been having issues with my account lately -- when I check my call history, all the numbers I have allegedly called are unfamiliar to me and the calls...
I have two public mobile numbers. Changed the email and now they are both Uber the same email which I didn’t realize I can’t do. How can I access the other number to update my information?
I have been wrongfully billed. Automatic payment. How can I talk to someone to get this fixed
I have paid for my account. eSim has been downloaded. I have been working on this since this morning and I need my phone operational today. I've been to the Telus store with no help there. Last message I received for Public told me to wait for two da...
I live in Newfoundland and for the past month or so I’ve been having horrible connection issues. I only ever have 2 bars max but mostly just 1. I travelled to Gander and Grand-falls a couple of weeks ago and could not even connect to Facebook. My hus...
Hi! I'm in Japan with no mobile data. I need to update my payment details (new credit card after the original one on the account was compromised 2 days into my trip here - not ideal) but to access my account, MFA wants to send my phone a code which i...
My plan is supposed to include "...unlimited messaging plus unlimited international text and picture messaging." However, I need to turn data on to view images I have been sent via text. What is the nature of this unlimited picture messaging I suppos...
I can't make calls or send text messages, My account is up to date and I rebooted the phone several times
Looking at my account, I see my current plan doesn't mention how many points it gives me per month. I feel like there was a perk when I signed up to the previous promo. I looked in my reward activity and I see that I get the following rewards:Now, th...
Hi there,Trying to contact customer service.. When I go to send a PM it says "No Matches" for contact: "@CS_Agent".I tried ensuring I disabled any ad blockers etc, tried different browsers, no luck. Any issue known server side @CS_Agent ?
I purchased a subscription today. When I tried to set up my phone. It told me that my phone was not esim compatible. So they told me to get a refund
My sister has lost her phone. She wants to login to her public mobile account to report it, she has the details she needs to do that password etc. However when she tries to login the system wants to send a code to her phone to verify identity. So ba...
I have no cell service at all today is there a problem with the tower
HI All, Helping a friend to load money today to My account, found out that the traditional payment page is back and on longer paying via Chatbot. It is good for most people as it is a more normal way of paying
I have international long distance minutes. But when I try calling a Belgian number the call does not go through. Does public mobile international minutes cover making outgoing calls to a Belgium number? Or what about receiving calls from a Belgian n...
Hi I need help. I need to make an important call to the US. I couldnt add minutes because I was locked of my own account.
I used to get text messages for payment received, loyalty points and heads up for amount due. I no longer get these since about four months. Is there a way to get them back?
I was charged 39.10 on my account for no reason and need it back.
Does the US Roaming add-on only function on the obsolete 2G US networks?
Hello again. so MONTH 4 of somebody taking 2 payments of $16.95 out of my bank under Public Mobile!!!I took my bank info off this site to see if that would stop this insanity, but apparently it’s being done somehow. My monthly charge was stopped, an...
Mms pictures won't download. Can send and have data. I believe this happened a couple years ago and agent had to reset something. But no able to submit ticket.Getting the "OOPS" message
Hi There, I'm messaging on behalf of my daughter. Her Public plan expired and she is trying to make payment but its asking for a 4 digit code sent to her number. She cant access the code because her plan is expired. Please Help!
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