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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can’t access account information.

How do I get into my account when I’m stuck on the activation page? I want to cancel

Another number and SIM card

I have another device I’d like to have it’s own number and SIM card under my account

Transfer phone number

I'm waiting for my phone to finish the set up. I have waited the 24 hours and Public Mobile is still just moving across my screen.

My connection is not renewed kindly deduct the money

My connection is not renewed kindly check my account

Can’t seem to make a payment to public mobile

Can’t seem to make a payment to public mobile… any help please? I tried to call 611 and go online to my account. Nothing worked. Can’t make calls right now.

Cant login my account

Having problems logging into my account its telling me there could be fraud involved i don’t understand what’s going on please help

Can’t access my account.

Hi I made a new account and I paid for the subscribtion already. However I can’t transfer my number. I want a new number from public mobile but I can’t go back on the app it keeps asking me to log out and when I log out it brings me back to the exact...

Resolved! LOST PHONE AND ACCESS TO EMAIL

i HAVE LOST MY PHONE SO i CANT GET TO TWO IDENTIFACTION AND i ALSO DO NOT HAVE ACCESS TO THE EMAIL ACCOUNT REG WITH PUBLIC MOBILE. i DO KNOW MY USER NAME AND PASSORD AND MY ACCOUNT NUMBER, HOW CAN i GET INTO TO RETRIVE MY SIM CARD TO KEEP MY SAME TEL...

Types of Public Mobile SIM cards

Hi,Why are there two different types of Public Mobile SIM cards? What are the differences between the two?I understand one says prepaid and the other says subscription but I don't see any prepaid plans on the Public Mobile site. Can the $4.99 SIM be ...

Error 5B1: trying to call Italy

I have a subscription via my phone number xxxxxxxxxxxxxxxxx for international minutes. when I call my mother in Italy, I receive error 5B1. How can I fix this?

No auto renewal for plan and you suspend my account

Why??? Cannot you not send me a reminder or just auto pay??

I am trying to receive a confirmation code but it's not coming through

I can receive texts, I have received texts and confirmation codes from others, why am I not getting these ones? I have contacted them and they say they have been sent.

Refund since subscription cancelled

I need to receive a full refund since my service never worked. Please confirm by email asap.

Resolved! Double payment after changing plan on 1st subscription activation day

Hey guys. So I prepaid for a 35 dollar plan at 15 gb. When Activating my new pm subscription, after transferring my old rogers number to pm, I noticed that there was an offer on pm for a 34 dollar plan with 20 gb so I switched over to this plan ass...

Lost number

I want to be assigned my old number back. I lost it around a month ago because my account was on hold.

Resolved! No longer have any credit cards

I don’t have credit cards anymore I turn off subscribed, going to try to get redeem voucher from seven eleven for my payment I still like phone service. If you can remove my old visa would be nice. I will still be able to keep my phone plan long as I...

Move to another province

will move to GTA Ontario from Saskatchewan. I want to keep the same phone number, how do change the plan?

Recurring payment

Good morning, my question is concerning the recurring payments of an unfinished plan. You see, I bought the SIM and went thru all the steps, but got hung up on the number transfer stage. Then I didn't have any signal or data at all from PM, so I swit...

Services on hold for non payment even though i am on auto pay.

I received this message this morning "Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be closed permanently and you'll lose your phone number Pay Now and Resu...

Data not working

Done network reset, apn settings and sim swap. Stil not working and support wouldn't allow a ticket

Not provisioned

Hi, I recently activated my Public Mobile SIM and requested to port my number from Fido. My phone still shows “SIM 1 not provisioned.

Resolved! new account, not receiving texts to log in

I was with 711 SpeakOut for over 10 years, and have been trying to port my 5G phone over to Public. I must've missed some critical step when I was in the Public app, it said it sent a 6 digit confirmation text. When I swiped over to the messaging app...

changing subscription

I recently upgraded my subscription but I now want to downgrade it again since I no longer need as much data, but the system does not offer me all of the options now and I cannot downgrade my plan to what it was before.

esim can’t be activated

Hi there, recently I changed to a new phone and the eSIM can’t be activated. I did change my phone number once through public mobile app which might be a reason to cause it. Can you please help me with this issue. Thank you.

Payment made but cannot made calls

I just made my 30day payment but the account is still locked. Does anyone know why?Thank you for your help:)

trying to transfer to esim on iphone 17

It say invalid phone number when i try to transfer my phone number from my iphone 12 to my new iphone 17pro max.i tried on the new phone, old phone, as we on the website.How do i need to proceed to do that??

Can't transfer my PM phone number to Fido

I want to transfer my PM phone number to Fido, I received a text to confirm the transfer but Fido says the porting could not happen as planned. My PM account number didn't work. Please let me know which information to be used to complete the transfer...

Data problem

Hello,My mobile data plan did not activate as it should on the 1st of the month. I have already paid, but I had no internet access, which caused me serious problems. I want my plan activated immediately or a full refund for this month.If this is not ...

Try to use hotspot on my iPhone XR: to enable hotspot on this device, contact public mobile

Do I need to a customer representative to enable my device?

Transferring Number

I switched from Fido to PM and I followed all the instructions until it says to install eSIM and that didn’t work. Then I tried to log in to the account on the app but it doesn’t work. The log in works only on the website. But I’m locked out because ...

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