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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I need active my plan

hey I already have Subscribe one plan but I did unsubscribe after now my plan last day is today so I need to active my plan so I subscribe but it’s no show to active my plan but now I need to it’s 35 dollar plan so I can’t to change subscribe so can...

ESIM Refund

I purchased an eSIM a couple of days ago for a business line, but after purchasing I read on reddit that Public Mobile doesn't support a business line, how can I get a refund or a credit of that amount back to my account, as it is useless.

Current Month Payment Refund

Due to having trouble using the service(no signal for quite some time now), had my number transfered to another provider. One simple question related to current month payment refund: got charged this month's bill on the second of Sept. , yet today I ...

Resolved! Primary and Personal numbers issue

Hi folks. I was setting up a new PM account for my wife (a Bell Mobility transfer) but I used MY phone logged in as HER. She is set up fine now on her phone with PM BUT BUT BUT MY phone now has a primary and secondary number where the secondary numbe...

Slow data

Why is the data so slow?I subscribe to 75gbs of 5g and never hit my cap.I have no background apps active, yet is still takes minutes to open a page or watch a video. I feel like I am being throttled or ripped off.

I’ve been overcharged

I was changing my plan to the 27 dollar plan from the 25 dollar plan. And I was charged for both the 25 and the 27 dollar plan. On my credit card statement and so as in the public mobile app, it states two subscriptions were made. I don’t need two ph...

no service

Lte is connectee with no internet acces.i already reset network settings ans restarted my phone

Resolved! Slow internet

I recently switched to public mobile 5g and it was fine first 2 days but now it doesn't even feels like 3g bc no matter if I change the place it still shows no speed at all.it can't even play a YouTube video above than 240p. Thinking to switch after ...

My service

My phone has been shut off for no reason and my services are NOT working. Please fix this.

My phone is completely broken and cannot transfer Esim

hello, my phone is broken. And I have a second phone but I cannot transfer the eSIM because I cannot get the SMS verification code. What can I do?

Issue Adding Topup Card

Im trying to add a topup voucher to my account but it is not letting me apply it. Whenever I try to add the voucher after dialing *611 it says the request is inavlid. I also tried to add the funds into my account online but its not showing me the opt...

Email and Topup issue

I have been a public mobile customer for a long time and now I am trying to access my online account. Unfortunately I do not have access to the email account that was used to create this account and was wondering if there is a way to reset the email ...

Data Usage fraud

Hi,I have 1GB data plan and it's all gets exhausted within the first 10 days of billing cycle (starts on the first day of month)As of October 6th, it shows 310Mb out of 1Gb already used which is incorrect, I only use it wisely while outside of WiFI a...

Re: cannot send or receive text messages or emails or whats app on iphone, texts show not delivered.

Data works. Just cannot send emails. Emails are received but cannot be sent.

Resolved! Resend Porting Validation Request

I am transferring my number out of public mobile. I received a text this morning at 5:00am asking me to respond with a "Yes" if I agree to transfer. But I only had 90minutes to respond... I was asleep.I did reply "Yes" 120 minutes later, but received...

Not receiving data.

I'm not been getting data since Friday. I still have 12 GB on my 18 gb plan. Talk and text work fine. Just no data.

No data, calls fine

My account shows plenty of data left, but my phone shows no internet, you may be out od data from public mobileI can get to their website and nothing else its acting like my data is out, but I haven't even used half my plan. Tried all troubleshooting...

No service or data.

Why do I have no service or data available to me at all when my subscription says it's active this is getting really tired so I'm waiting for somebody to get back to me from public mobile when I can't even make a phone call or receive phone calls it'...

Resolved! App error when logged in

When I logged in the PM app, there're only two things shown, 'To resume activation' and 'To sign out'. I am a PM customer now with valid plan working well. When I received a message from PM which said I need to update my credit card, I tried this in ...

SIM stopped working after moving

I want to move my physical sim card from my iphone 15 back to my old iphone SE2 but it didn't leave from SOS only mode. I tried restarting and resetting the sim card on the tray but no luck. Now when I try to put it back to my iphone 15, it's also SO...

Physical Sim

Is there a way to activate my physical sim without the APP? where do i go on the site? I already have an app and a subscription on PUBLICMOBILE?

Lost phone

I have a friend who has lost his phone while traveling abroad. He has returned home now but his account is locked because he is not able to get it authenticated without his phone. And he is also locked out of his email account to which the security c...

can't find the old provider name in the list

i want to transfer my cell number from old provider to public mobile, but i can not find my old provder in the list, how can i do to transfer successly?

Number transfer failed from bell

My Bell to Public Mobile number transfer is not possible because when I try to reply YES it says "cant deliver". I don't know why since it's only be 20 minutes. It seems like bell cancelled service before I could reply? My Bell line was a physical SI...

When I log into the app it asks me to sign up- I've been a customer for MANY years

I can't access my account online, or see it on the app. Any ideas would be greatly appreciated. I tried accessing it using an incognito browser like someone suggested.

No access to mobile data since Friday October 3

I'm not a new user, I had my plan from PM for a few months already. Since Friday October 3, I did not have mobile data. A notification keeps popping up that I may be out of data from Public Mobile. I checked my account and sure enough, I still have a...

To get eSim

hi I recently got iPhone 17 and it need eSim. Please let me know how to get it and activate it in new phone?

Can't Access Data

Hi there, I got a series of texts very late last night saying I was almost out of data but when I checked my account it said I had only used 47GB of my 180GB plan. I reset my Samsung phone because I thought the texts had been a phishing scam, but the...

new account

Hi, i am trying to get a new account. It said error 820. What does this mean?

Refund requested

We changed providers Sept 28/2025. We paid our accounts on Sept 17/25 and Sept 28/25 by preauthorized to our credit card. As we pay in advance we are expecting a credit back to our credit card and trust no more charges will be forthcoming.Thank you a...

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