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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 40646 Views
  • 152 replies
  • 39 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 51103 Views
  • 182 replies
  • 30 Bravos

Cannot Receive Phone Calls

CONFIRM YOUR IDENTITY  To confirm it's you, enter the 6-digit code sent to ********994 This is what I see, but the text never comes to complete the process of setting up my account. I wonder if my phone number is still connected to my old provider? I...

jwilki3 by Great Neighbour / Super Voisin
  • 211 Views
  • 5 replies
  • 0 Bravos

Dual eSIMs in an iPhone causing issues.

I live in Canada. I use an iPhone 14 Pro Max. Before I left on an international trip, I had 2 eSims installedCanadian company 1 was set as my primary phone line to use when sending messages and calling contacts and creating new contacts. I only have ...

When I log it it thinks I’m a new subscriber

Please help. I’m paying monthly via cc card but when I log into my account it thinks I’m a new subscriber and asks me to create an account.  I need access to my actual account to update my cc card asap. 

Momneedshelp by Great Neighbour / Super Voisin
  • 170 Views
  • 2 replies
  • 0 Bravos

Porting requests to Fongo rejected

I am currently outside of the Public Mobile service area, and a 13-hour time difference in Japan. For almost 2 weeks, I have been trying to port my phone number to Fongo. The request was rejected for the third time. Can someone in the community sugge...

rinko by Great Neighbour / Super Voisin
  • 458 Views
  • 8 replies
  • 0 Bravos

Account locked

I need to get in to my account to change credit card info and I am locked out.  I am using my husbands account right now to type this message.   Help help help

Shayne309 by Great Neighbour / Super Voisin
  • 113 Views
  • 1 replies
  • 0 Bravos

Referring

How do I do a referral to a friend 

Sandra36 by Great Neighbour / Super Voisin
  • 210 Views
  • 2 replies
  • 1 Bravos

Ticket?

I click the link to open a ticket and it brings me to the useless chat bot. I ask the chatbot for a link to the ticket and it brings me to the useless help page linking to the chat bot.Maybe someone can actually help with the issue, which is that my ...

eric333 by Great Neighbour / Super Voisin
  • 326 Views
  • 3 replies
  • 1 Bravos

Resolved! Transfering from iphone 14 pro to iphone 16 pro

It claims that my old iphone is capable of eSim (it was working for a while) but it is not capable of transferring eSim which makes no sense to me. Every time I try logging in on my new phone in literally any way I can think of trying I just get erro...

AJ123 by Great Neighbour / Super Voisin
  • 252 Views
  • 3 replies
  • 0 Bravos

Can’t transfer Phone

Hi there! I did step by step as your request by reset network but my phone still not connected can you tell me what to do 

Cuty by Great Neighbour / Super Voisin
  • 238 Views
  • 4 replies
  • 0 Bravos

Send multiple sms

Hi, i'm looking to send sms in bulk but im afraid that my account get flagged again. any solution?

Nickmane by Great Neighbour / Super Voisin
  • 202 Views
  • 5 replies
  • 0 Bravos

eSIM for Google PixelWatch3

So maybe this is so new that PM has not had a chance to update their knowledgebase and staff yet, but this is where I'm at now...Signing up for a new account, selecting eSIM option, entering the IMEI, the IMEI is identified for a Google PixelWatch3, ...

PM IMEI Check.png
kt604 by Great Neighbour / Super Voisin
  • 358 Views
  • 6 replies
  • 0 Bravos

Resolved! esim subscribed but not working

I subscribed to the $19/month service last week but the e-sim is not working.  Could somebody from the support message me? 

Chibaseball by Great Neighbour / Super Voisin
  • 286 Views
  • 4 replies
  • 0 Bravos

Change phone number?

Hi, I have a +1 number E-SIM but the intercom system in my new apartment building uses phone numbers to work, and isn’t compatible with +1 numbers. Instead I need a number that starts , for example, (604), not +1(604). Is this possible?thanks 

Edfairs by Great Neighbour / Super Voisin
  • 378 Views
  • 8 replies
  • 0 Bravos

Can’t send/receive calls or texts or connect to network

Hi, we signed up with public mobile yesterday for our son heading out of country on a school trip and needing to be able to text/call where he’s going. We tried to port his old phone number from Telus, but it didn’t work. We even called Telus custome...

Seb6 by Great Neighbour / Super Voisin
  • 224 Views
  • 2 replies
  • 0 Bravos

Resolved! Questions

I think I submitted a ticket but I can't seem to view my tickets.I'm trying to cancel my upcoming subscription change to take effect June 13 but the cancel subscription button doesn't do anything.Please help.

DrTrollingtom by Great Neighbour / Super Voisin
  • 308 Views
  • 5 replies
  • 0 Bravos

Paid, Chose a number, and then got an activation error

I have put my new SIm card in and paid for the first month. When I picked a phone number, it then said that it wasn't able to complete the activation. Now when I re-try, it says my SIM card is already in use. please help, thanks

Grace31 by Great Neighbour / Super Voisin
  • 380 Views
  • 5 replies
  • 0 Bravos

VoLTE/Roaming in US

I've read the various posts about VoLTE/Roaming in the United States and they are confusing.  I have a Canada/US Public Mobile plan.  I have a new Honor Magic v3 phone that works flawlessly with my Public Mobile physical SIM here in Canada.  Voice ca...

frcraig by Good Citizen / Bon Citoyen
  • 424 Views
  • 7 replies
  • 0 Bravos

Receiving messages issue

Hello Public Mobile Team,I am experiencing an issue with my number—I am not receiving any messages, and it seems there were problems during the number change process over the past two months. I can receive calls, but I am not getting any text message...

Sifeddine by Great Neighbour / Super Voisin
  • 233 Views
  • 3 replies
  • 0 Bravos

Old sim card never used

I ordered a sim card over a year ago to setup my mothers phone with public mobile but i never got around to do it. Will the sim card still work now to setup a new account?

Gromph by Great Neighbour / Super Voisin
  • 218 Views
  • 2 replies
  • 0 Bravos

Creating profile

Hello, I just signed up PM and cannot activate my account. It says my postal code is not the same as that on  my profile. I must unintentionally selected wrong province. How do I change my profile while it does not exist? 

Yancui by Great Neighbour / Super Voisin
  • 229 Views
  • 4 replies
  • 0 Bravos
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