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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Transferring service from one phone to another

I have purchased a new IPhone 16 and I want to transfer my service to it from an IPhone 8. What procedure should I use in order to ensure that my photos and videos get transferred to the new phone?

Resolved! Want to cancel an account

Need to talk to someone in customer service or get instructions on how to cancel an account that is half set up. Public has my credit card info and I want the account cancelled. looked everywhere but can get an answer

Cancell an account not finished setting up

I was setting up my account and got so far in including providing my credit info. How do I cancel my account?

Resolved! Unable to reset password

I have forgotten my password and no longer have access to the email address my account was setup on.I have tried to do a reset using my phone number but it is not recognized and I get an error message “Login failure”.i can still make calls, text, etc...

Can a tech please help me, I'm locked out

Hello,I cannot access my account, it is locked. Cannot change password, just locked out.i had to create this new account to access the communty. I can provide details from my locked account. Please help,Cam

Help! Just Signed Up

I just signed up for PM. When I click “cellular” on my phone it says “Primary” and “Personal.” I can’t send iMessages. Any help is appreciated. Ibhave no clue what this means.

Phone number bad transfer

I recently ported my number from Rogers to public. I can call and send messages but cannot receive calls or messages. How do I fix the problem?

5G Speed

I have a subscription for 5G but my data speed is always LTE/3G despite the fact that my phone is compatible for 5G speed. I know Rogers is sued by regulators to advertise incorrect info about their data, I hope it is not the same with Public mobile.

Resolved! How to set up call forwarding when already outside the country

I would like to set up all call forwarding (*21*), but when I attempt to do so from my mobile, I get a notification "8B1 - the call can not be completed as dialed" - likely as I am currently in the US.If I try to do so by calling in to my Canadian nu...

Boxing week offer help

Hi, I am currently on the 40 dollar plan and am trying to take advantage of the buzzing sale of 35 a month for 75g ca-us-mex. It does not give me this option. I shouldn't have to cancel my account to get this offer. Can you please assist? @CS_Agent

I am being charged for Public Mobile for which I never signed up

My credit card was charged twice on November 4th and then once again on December 4th for a Public Mobile service that I never subscribed to.

No Service After Transfer

Hi,After contacting freedom they did the transfer for me. Freedom has been cancelled. It’s been more than 5 hours i am left with no service with PM. Its SOS only and no service. I have already tried to reset network setting and restart. This has been...

Sim Card

I'm not getting any service. What should I do?

eSim Card

Having problems with this error. Forbidden A1. I have no phone service right now.

Login Loop

I can't login to my Public Mobile app. I created my account a few hours ago. Everytime I login it brings me back to the login screen.

Updates card info

I have been trying for days to update my card payment information to resume services and it won’t let me. I can’t do it on the phone. Help me please, I’m getting very frustrated

I get a message, " no available minutes "

for the third time in a row, my public mobile phone let not make me calls. I says : no avaialable minutes left. I tried restarting my iphone, I tried putting sim card out and back in. noresolve

Resolved! Signed up to wrong 35$ plan..

I signed up by mistake to the 50gb plan when I wanted to sign up to the 75gb plan. I made the change but now how do I get a refund? It all happened within 1 hour of signing up so I would expect PM to refund. Help please.

overcharged the bill

Activation not complete - help!

I’m new to PM - signed up and went through the steps. Got the text from Koodo to switch service. Clicked yes. Then came back to app that said activation not complete contact support. But now I can’t get into app cause it needs 2Fa and well…I don’t ha...

The $35 plan that ends on Dec. 31st

Hi,My friend wants to join PM but wants to know with the $35 per month Boxing Week sale plan - It says it includes 75 gigs of data within Canada, the US and Mexico. It says it includes UNLIMITED Canada, US and Mexico wide minutes and messaging plus ...

Resolved! Cannot make a call to US from Canada

I just signed up for a Can-US-Mex plan. I am trying to make a phone call to the US from Canada. Every time I dial my friends number it keeps saying that my number cannot be completed as dialed. I am using an iPhone 15 Plus does anyone know what could...

Resolved! new account

Helloi am trying to activate a new plan, - does not send the code to the email. i have tried with a few diff emails and still does not work.please help

Get boxing day promo

I want to switch over the $35 x 75GB plan, but cannot do it from within the appCan someone from the company actually do it? Is there anyone human behind this?

Cancel Membership

Hello Customer Service. I am not able to Transfer and haven't used my subscription. I am back with FIDO. Please make sure to cancel my subscription from Public mobile. I am not using Public Mobile.

Long Distance call

Hi,I am not able to use my long distance calls. I can see in the app tgat i have full left iver minutes. Kindly help

Resolved! Can’t verify via SMS

Hello. I made the mistake of adding a public mobile account to an iPad and cannot verify via SMS. I cannot complete a login because it wants me to verify via SMS. Is there another way to access the account? If not, hot can I cancel the account in que...

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