Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I lost my phone and just got a new one with a new SIM card. How do I activate the SIM while keeping my old number and plan?"
Hello Party People!I recently acquired the above phone and set it up off my old LG K20. When I went to hook it up to my SIM, it recognized the SIM, who the service provider was, and that was it. No data functionability. I checked compatibilty sites, ...
Hello,I have been a long-term customer since 2020. Can I switch from the current 25 cad/month with 1 GB to the new plan 25 CAD/month with 3 GB? The current plan I got from the first activation in 2020.Thank you,Katie.
I need to contact customer service agent please
Can someone tell how to get esim?
Hi,I just received a phone call from someone who claimed to be from the fraud department of the TD bank. The person also had my name. First, I don't do business with that bank and 2nd, it sounded like a scammer. So I hung up right away. I suppose th...
I’ve made a payment twice today, one this morning around 9 and shortly afterwards my phone worked as my payment went through. Then 3 hours later it didn’t and received another text saying that I owed Septembers payment again and still doesn’t work
Can someone please advise me if PM supports call screen. The agent that I am dealing with did not answer this question and told me to contact Apple. I have contacted Apple and they said that I need to verify if my carrier supports call screen as appa...
I was wondering how, if possible, I can pay my phone bill along with the emergency service fee just by going through 611. Upto now, I've had to go through logging into my online account and paying everything that way ever since the emergency fee was ...
Checks I’ve done so far:- yes I have data- turned airplane on and off- restarted phone- reset networks- no new plans, numbers, phone, sim, etc
as the title suggests. Can anyone help me? Don want to pay using my credit card any longer... is that possible to do?
Topped up $35 and plan has disappeared, My only option is to top up more why is there no agents to help
how long does it take to get a puk code. need one right away.
I am unable to us my phone to call out and receive calls as of today.
Existing customers who have been with public should be offered better rewards. I believe if you want to keep your current customers as also gain new ones, we should even once in a while get some special offers. I used to recommend public to everyone,...
I just learned that Rogers has killed their community support forum and replaced it with an AI bot. What a shame. I have two 5G home internet accounts with Rogers and the forum was the only quick and reliable way to get support. Public Mobile PLEASE ...
duplicate thread
It has been about 3 days and i can use my data and make outgoing phone calls but I cannot receive phone calls or Text in or out.
I need a response to my ticket ref xxxxxxxxxxx
It keeps getting fail in the app and I haven't received QR code in email to install it manually.
Is there a way to skip the beginning details of a voicemail (i.e. robot voice that says the phone number, when message was sent, etc.) or turn that off completely?I can't stand having to hear and wait for all of that before hearing a message. It's u...
can you use a prepaid visa to make a payment?
I've been charged for this account that I'm not able to use. I can't login because I don't have access to the # and the login requires otp code via #. I can't change otp to email instead, it still requires otp via #. Please help, it's been so frustra...
I have tried a few times to submit a Ticket and receive a message back that says Error 404. Other attempts to get help have failed
where can I get my PIN number when calling *611?
I want to port out my number to Freedom Mobile, but they are getting errors with my public mobile account. It is active and the number is valid! I never got the 90-minute text from public mobile either. PLEASE HELP!!! I have submitted two tickets and...
Received text to update my payment info on the app. Downloaded the app, tried to login but it wants me to open new plan & sim?
My phone seems to be calling the wrong phone number for Greener Home Loans (1-866-292-9517). When I call that number I get a message "the call could not go through, please hang up and try again" but if I stay on the line it eventually rings but I the...
I've submitted a ticket for the issue I'm having (my phone number not transferrring) and I haven't heard anything from support. I'm trying to contact a real person but the chat bot keeps going in circles.
This is every month adventure. 40 mins up to 2 hrs to make a payment No option on mobile app as payment is in "upcoming" status, but serviceis already suspended.... *611 asks for pin, no pin record in any communication emails or messages. So frustrat...
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