Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello I have attempted to pay for my plan with a new credit card at least 10 times. It never works. I use my card at the shops, it is active and works. Is this a glitch on their payment processing side when trying to add a new card?I cant call anyone...
I saw that there are add-ons available that get us additional international call minutes.I want to suggest adding more European countries, especially Germany would be amazing.
I tried setting up a new account for my sister. The problem arrise since I entered the wrong phone number to transfer. Now I can not log into the account because it sends a verification code to the wrong number so I have no way of fixing this or canc...
I've submitted 2 tickets now but still haven't gotten any response.... Does customer service even exist? Have you ever gotten a response and how long did it take them?
Failure of partner carrier wireless services for multiple communities in Ontario
I have an iPhone and since updating to iOS26 my iMessage and FaceTime will not activate. I followed the directions of the forum posts that said “solved” and bought a new eSIM, installed d it and reset network settings. However iMessage and FaceTim...
I have 3 accounts. Wanted to upgrade them to better plans. My daughter's plan to the $34 5g plan with 20gb of data. Was supposed to upgrade on renewal date today but did not. I went online to manually do it and clicked that plan and pay now,it took t...
I want to have the 2fa code sent to me by email. Presently it goes to my cell phone which is not yet aactivated and I cannot get the code that is sent to the cell phone .
I got a message saying my subscription didn't renew because there's no payment. but I have autopay set up. anyways when I logged into my account, it's asking me to choose my subscription again and asking me to pick a sim but i already have a sim so w...
I have have another account set up, but I'm unable to login with either the phone number or email associated with that account. They're asking for a valid number or email, but both are. I am unable to sign into that account to start a ticket number, ...
I just did my payement and I was charged on my account and the say I didn’t make the payment and they don’t wanna put my service back and I’m so flipping mad I can cal a real person all I get is robot I took a ticket for whatever and I’ve been waiti...
hellotrying to use my phone to call out or receive. It says my service are temporarily suspended.the payment for this comes out of my bank account. August payment came out. Sept it says today.It is saying my balance is zero.Can someone check this out...
Just trying to import landline to cell phone, no prior cell plan. Can make calls but can’t receive calls or sms
My son broke his phone but his account shows as having used 1GB.This is obviously incorrect. While it's well under the amount of purchased data it's concerning that it's being miscounted.
I have been trying to contact public mobile for the last hour because my SIM is locked and my pin won’t work so it is telling me I need a PUK to enter my pin. I have still not been able to talk to an actual person, and I have no service or data, so I...
I have 2 long time cells with public and never had issues, this month on renewal our data stopped working and now I cannot sign into my account.
I will go to Mexico, could I make free phone call? or free text messages ?
Can you please help me transferring my eSIM from my iphone 14 to my new iphone 17? I’ve traded the phone via Apple and I have to return the phone and I’m stuck:(
My regular subscription data was reached and my data was paused. I thought I was at the end but I still have 1.25gb available from an add-on but it didn't switch over to using it. I'm not sure why. I've attached a shot of my current status.
I am unable to use any of my services and my public mobile app is also not working it shows me to Contact customer service it just shows me this page
Hi,By mistake I purchased Canada extra data to my subscription but I am not in Canada. Please help me to cancel my last purchase, so that I can buy USA roaming data.
My phone was stolen. I replaced it with a new phone, and a PM account. I installed an esim (super easy), and requested a transfer of my old (Telus) number to my new phone, on the PM app. Regrettably, I did not check to ensure that I could make & rec...
I noticed my data stopped working today and I haven’t made any changes to my plan. I noticed today is the renewal date so I wonder if that impacted it - I’m on auto subscribed in case that helps. I’ve tried all the suggestions (eg turn off phone, res...
I updated my IPHONE 14 to ISO26 and now my IMESSAGES aren't working. It also is saying that I have two phone numbers attached to my phone (both are the same numbers) i reached out to apple and they advised I delete one number because I have an ESIM. ...
Seems that Canada Post workers have walked off the job. If you are expecting delivery of new Public Mobile sim card, you should make other arrangements to source the sim. Amazon has the Public Mobile sims and promise fast delivery. If you or friend h...
I am trying to activate my Sim card. I set up my account but when I try to sign in it sends me back to the sign in page. With no message. If there is no fix, can you delete the account so I can try starting over? I set up my own phone yesterday wit...
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