Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
It keeps getting fail in the app and I haven't received QR code in email to install it manually.
Is there a way to skip the beginning details of a voicemail (i.e. robot voice that says the phone number, when message was sent, etc.) or turn that off completely?I can't stand having to hear and wait for all of that before hearing a message. It's u...
can you use a prepaid visa to make a payment?
I've been charged for this account that I'm not able to use. I can't login because I don't have access to the # and the login requires otp code via #. I can't change otp to email instead, it still requires otp via #. Please help, it's been so frustra...
I have tried a few times to submit a Ticket and receive a message back that says Error 404. Other attempts to get help have failed
where can I get my PIN number when calling *611?
I want to port out my number to Freedom Mobile, but they are getting errors with my public mobile account. It is active and the number is valid! I never got the 90-minute text from public mobile either. PLEASE HELP!!! I have submitted two tickets and...
Received text to update my payment info on the app. Downloaded the app, tried to login but it wants me to open new plan & sim?
My phone seems to be calling the wrong phone number for Greener Home Loans (1-866-292-9517). When I call that number I get a message "the call could not go through, please hang up and try again" but if I stay on the line it eventually rings but I the...
I've submitted a ticket for the issue I'm having (my phone number not transferrring) and I haven't heard anything from support. I'm trying to contact a real person but the chat bot keeps going in circles.
This is every month adventure. 40 mins up to 2 hrs to make a payment No option on mobile app as payment is in "upcoming" status, but serviceis already suspended.... *611 asks for pin, no pin record in any communication emails or messages. So frustrat...
I am sure I have been topping up my account automatically. Public Mobile even double charged me last time. A few days back it says I consumed my 10 GB data and I still have 7 days left I think. How did this happen? I have never consumed 10GB for 10 y...
can not call out or recieve call,same with text.CS was not much help.
I recently purchased a Nothing Phone 3 from Best Buy in New Brunswick, Canada. I transferred my physical SIM over to it and set it up. Everything seemed to be working until my sister tried to send me a group MMS message from her iPhone and I didn't...
From what i understand the new system does not start till October 15th (which is incidentally the day of my next monthly payment (so neutered on the first day). I have not changed subscriptions recently so not sure why i did not get my full point on ...
I need to submit my call log for ICBC residency verification. The data usage log I downloaded is an Excel file that doesn't show my name or account information. Where can I get a report that shows my name, phone number, and the activities on this num...
Hi, I’m having trouble transferring my phone number from Public Mobile to Tbaytel. I replied ‘YES’ to the SMS from Public Mobile to approve the transfer, but my number still hasn’t been moved. Can you please help me? edited by computergeek541: change...
I bought a SIM card on September 17 and until today, I haven’t received yet. I send more than 4 tickets since last Sunday and I have no answer. I ‘ve just moved to canada and I can’t call and send messages to anyone because i don’t have a phone numbe...
So, I can call out on my phone, but my data is not working. And before you ask… I have only used 14.61 out of 180GB… so I have the data. -yes I tried restarting phone-yes I submitted a ticket, I don’t have the luxury of being able to wait for them to...
I ordered the SIM cards at 21 September and didn’t receive. I want to use eSIM instead of waiting it. In my Public Mobile app keep asking me for the SIM card number to activate. How can I get the eSIM to activate my subscription?
I am unable to set my Eversafe ID. The 6-digit number that I get in my email is always considered incorrect. I tried many times without success. Please help.
I’m simply done with this madness. -125dbm avg signal strength… 5 days and counting on a ticket for my other phone…How do I remove my card from my account? It autopays and I don’t want to remain a customer. I figure not paying is the easiest way to a...
I got below message. Does it change my plan to current $18 plan (see below) or just increase the price with no other change to my plan.
Dears,Please kindly help to change my email to access the account and email to receive code from phungquocchuong@gmail.com to brian.phung2014@gmail.com.Thank you,Chuong.
Someone please help! I went to switch carriers today from Telus to PublicMobile. I opted for the eSim as it seemed easier than waiting to get a physical SIM card. I followed all the steps to setting up my new plan and eSIM. When I received my text me...
HiAm Christeena Thomas, today I tried to change my subscription plan without using correct email id which connect with my phone number and now am unable to cancel the subscription. I need to request a refund for the payment. After making the payment...
I m trying to make a phone call and it said I have no more minute , and my plan said I m unlimited
Can you please help me with adding UK mins to my plan
Got a new phone, new SIM, new number, new subscription - all paid and done- downloaded the app to activate the new SIM. It's stuck at step 6 - which is to validate the new number by sending a 6 digit code to the new number. The issue is the new numbe...
Hello,I was not able to activate my eSIM, so I was advised to purchase a physical SIM card, which I did.Could you please let me know how I can activate it?I have already paid for the plan.Thank you.
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