Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Followed all the instructions and after swapping SIM cards and restarting my phone, it still shows no service 12 hours later. What do I do?
CONFIRM YOUR IDENTITY To confirm it's you, enter the 6-digit code sent to ********994 This is what I see, but the text never comes to complete the process of setting up my account. I wonder if my phone number is still connected to my old provider? I...
I live in Canada. I use an iPhone 14 Pro Max. Before I left on an international trip, I had 2 eSims installedCanadian company 1 was set as my primary phone line to use when sending messages and calling contacts and creating new contacts. I only have ...
Still asking for sim ME
Please help. I’m paying monthly via cc card but when I log into my account it thinks I’m a new subscriber and asks me to create an account. I need access to my actual account to update my cc card asap.
I am currently outside of the Public Mobile service area, and a 13-hour time difference in Japan. For almost 2 weeks, I have been trying to port my phone number to Fongo. The request was rejected for the third time. Can someone in the community sugge...
I need to get in to my account to change credit card info and I am locked out. I am using my husbands account right now to type this message. Help help help
I referred a friend but my referral code was not accepted. What is the next step?
Can any one let me know how to permanently fix "Not registered on network" error on android phone? When I turn on and off Airplane mode, then it works fine but again it shows the same error after few hours.
How do I do a referral to a friend
I click the link to open a ticket and it brings me to the useless chat bot. I ask the chatbot for a link to the ticket and it brings me to the useless help page linking to the chat bot.Maybe someone can actually help with the issue, which is that my ...
It claims that my old iphone is capable of eSim (it was working for a while) but it is not capable of transferring eSim which makes no sense to me. Every time I try logging in on my new phone in literally any way I can think of trying I just get erro...
Hi there! I did step by step as your request by reset network but my phone still not connected can you tell me what to do
Hi, i'm looking to send sms in bulk but im afraid that my account get flagged again. any solution?
@CS_Agent Whenever I am adding new mastercard in my profile its showing an error. Himanshi
So maybe this is so new that PM has not had a chance to update their knowledgebase and staff yet, but this is where I'm at now...Signing up for a new account, selecting eSIM option, entering the IMEI, the IMEI is identified for a Google PixelWatch3, ...
I subscribed to the $19/month service last week but the e-sim is not working. Could somebody from the support message me?
Hi, I have a +1 number E-SIM but the intercom system in my new apartment building uses phone numbers to work, and isn’t compatible with +1 numbers. Instead I need a number that starts , for example, (604), not +1(604). Is this possible?thanks
Hi, we signed up with public mobile yesterday for our son heading out of country on a school trip and needing to be able to text/call where he’s going. We tried to port his old phone number from Telus, but it didn’t work. We even called Telus custome...
I can send a text but I cannot send a photo. New PM account, not a old phone.
I think I submitted a ticket but I can't seem to view my tickets.I'm trying to cancel my upcoming subscription change to take effect June 13 but the cancel subscription button doesn't do anything.Please help.
I will be travelling to the US in a couple of days and I have a couple of questions since I've been reading conflicting information in past Community posts. Some of what I've read is counter to what we've known about roaming in the past, so I wonder ...
I have put my new SIm card in and paid for the first month. When I picked a phone number, it then said that it wasn't able to complete the activation. Now when I re-try, it says my SIM card is already in use. please help, thanks
I've read the various posts about VoLTE/Roaming in the United States and they are confusing. I have a Canada/US Public Mobile plan. I have a new Honor Magic v3 phone that works flawlessly with my Public Mobile physical SIM here in Canada. Voice ca...
Hello Public Mobile Team,I am experiencing an issue with my number—I am not receiving any messages, and it seems there were problems during the number change process over the past two months. I can receive calls, but I am not getting any text message...
I ordered a sim card over a year ago to setup my mothers phone with public mobile but i never got around to do it. Will the sim card still work now to setup a new account?
Edit by Dunkman: removed personal information
Hello, I just signed up PM and cannot activate my account. It says my postal code is not the same as that on my profile. I must unintentionally selected wrong province. How do I change my profile while it does not exist?
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