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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Payment

I would like to make a payment on my original account I do not want to open a different account

Release my phone number manually because I can’t receive text messages

Hi I need a manual release of my phone number. Please help

account

Lost my SIM card awhile back but paid for the subscription. COuld you check to see if Im still active with Public Mobile

Phone went in to SOS when setting up a different phone

I'll try to make this as brief as possiblehad four phones on a telus epp program 2 weeks agowent to the telus store to get a 5th phone and switch everything to a family plan from the eppwas told it was $80 a line to do so, telus suggested porting the...

Paid for service but still suspended

2 nights ago, I upgraded my plan to a $34/20GB plan. The upgrade went through, my phone worked, credit card got billed.Late last night, everything shutdown. When I tried to make a call, got a message that my account is suspended for non-payment. Anyo...

Paid for service but still suspended

I renewed my payment for my phone plan but it’s still suspended. Please help.

Lost phone number

hello. i had a public mobile number already, I wanted to add a second phone number, so I put in the second sim from a different phone, then Transferred the account over to public mobile, but I lost my original number. can I get it back, and setup as ...

Terrible connection downtown toronto

iPhone 17 pro user just signed up for this service living downtown torontophone shows 2-3 bars max most of the time also updates to 5g and 5g+ but I can’t connect most places in leslieville help

Re: Account Status is Active but its not working on my phone

How did you figure this out or how did you get help because my phone isn’t working and everything is up-to-date????

porting landline no text

Trying to port landline but unable to get validation code as landline number does not get texts. Unsure if port was successful...

Bill payment

I changed my debit card and I would like to update my information to pay my bill

Transfers

I have both mine and my husbands phones on 1 account with virgin . Can i transfer both numbers at the same time to public mobile

Resolved! Stolen phone

I recently had my phone stolen and im not able to log into any of my emails gotta love it when you let google choose a password for you so im not to sure what to do I need to report my phone as stolen and then figure out how to get my phone number sw...

PIN blocked contact service provider

I tried to change my 4 digit pin and failed now i am totally locked out. Phone will not open to keypad.???

Resolved! Can’t access my data

I can’t use my data no texting or searching the web yet I can make phone calls. When I log in to public I have lots of data left. I have been trying everything and I need help

International call

Hello I would like to be able to call to Uruguay from here. Can I buy minutes?

Resolved! Secure account

Hi,If I think that my cell number has been compromised, can a PM agent secure my account against fraudsters. And what info does the agent need from me to do that. Thanks

I log in to my account and it wants me to start a new account

I have multiple accounts for my family and all of them log in properly, but if I log into my account for my phone number it wants me to start a new subscription. I have no idea why this just started happening or how to fix it. I am trying to purchase...

Stolen phone

My phone was stolen and I paused service. Bought a new phone and selected buy eSIM then unpaused service. Will this prevent the previous phone from working on Public and disconnect the phone number? Will I be getting a refund for the replacement eSIM...

E-SIM issue

my device has not been able to use an e-sim and it does not have a physical sim. This has resulted in me having to purchase multiple e-sim's on Public Mobile. Is there a way I could get a refund?

Buy rooming

Is it possible to buy rooming now, but my start day to use that is on next Friday.

Activation problem

Trying to set up my daughter’s phone. It has been a few days and she still cannot receive phone calls and cannot send picture messages. we submitted a ticket but no response from Public Mobile. We have cleared cache, turned phone off and on but still...

Porting trouble

It’s been more than 24 hours I still do not have my number ported to PM. I called Telus from which I ported the number to PM and they confirmed that from their end the port went through. I even submitted ticket twice so far to get help but no respons...

No network since about noon

I have lost my entire phone service since about noon today. I was on my way out the door. I didn't get a new phone or new sim or anything. Just completely lost the mobile network.

Roaming in Mexico

Hello, I recently upgraded to this plan: "$40 ULCWUSMEX Base Plan-60GB-5G" and to my surprise I don't seem to have coverage in Mexico. No data, nothing. How can I get it to work? Thank you.

phone

phone don't ring calls go direct to voice mail

Double payment not showing on the app

I have a double payment that is settled that went to public mobile while setting up my account. It's not showing any app history of payments which is kind of strange. I do have screenshots in my banking of the two payments made back to back with sett...

Account access

I am trying to get into my other account, but the PIN is going to a phone number that is not my phone number with you. How do I get the PIN

Resolved! my text won’t go through to my friend

my text won’t go through to my friend

I have no data on my on my phone

I reset the network settings on my phone and I did everything possible still not data I do have public card in my phone need more help please

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Payment

Release my phone number manually because I can’t receive text messages

account

Phone went in to SOS when setting up a different phone

Paid for service but still suspended

Paid for service but still suspended

Lost phone number

Terrible connection downtown toronto

Re: Account Status is Active but its not working on my phone

porting landline no text

Bill payment

Transfers

Resolved! Stolen phone

PIN blocked contact service provider

Resolved! Can’t access my data

International call

Resolved! Secure account

I log in to my account and it wants me to start a new account

Stolen phone

E-SIM issue

Buy rooming

Activation problem

Porting trouble

No network since about noon

Roaming in Mexico

phone

Double payment not showing on the app

Account access

Resolved! my text won’t go through to my friend

I have no data on my on my phone

is it possible to get the black friday deal for 3 ...

Call forwarding in Mexico

sending pictures

Sim card stolen

PUK code?