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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

System upgrade: re-add current payment method

Anyone else got this message? I found it strange...PUBLIC: [Action Required] We are upgrading our systems. To continue your subscription, you'll need to re-add your current payment method or add a new one by October 26, 2025 in your account. To acces...

Re: Weird 611 text

My mother on PM also got this data usage message! And also a message about having to update her payment card even though it is not expired... PUBLIC: [Action Required] We are upgrading our systems. To continue your subscription, you'll need to re-add...

Weird 611 text

I've been with PM since 2017 and have always done auto payment from charge card. My payment was made was made early this morning. I received a 611 text saying I used 95% of my data which I usually barely use 2gb. I logged into my account it says paym...

How to Retrieve My Lost Phone Number After Getting a New SIM

duplicate thread

Top Contributors – September 2025

$15 US Text Add-On useless for iPhone users. Others have similar experience?

I purchased the $15 U.S. Text add-on for my iPhone while traveling in the U.S., intending to use it for texting (SMS) with family and for receiving two-factor authentication codes.Here’s what happened:Sending messages worked fine: I could send SMS me...

Message from Public Mobile about the account usage

Just got a message that it mentioned the usage of my account is almost full. It's not true, I used only 10%...

Resolved! My data plan prioritized my bonus data before my own plan data

Simply put, I have 1.29 of 24 GB used as of this cycle starting today. I don't watch videos or anything with data, usually just E-Mail and stuff so I'm not sure where even the current data use came from - but either way, copied directly from my page...

Where to by voucher?

I went to the Couche Tard/Esso location I've always gone to to buy my monthly voucher, but the option for Public Mobile no longer seems to be in their system. Is that a glitch, or a dissolution of partnership? In either case, where else can I go nea...

Public mobile 4g plan speeds gotten worse?

For the past few months public mobile speeds on there 4g plan has been terrible. Anyone else experiencing this? This using both Android and iPhone. Are they pushing people to upgrade to newer plans with 5g?I've been consistently getting around 20-30m...

Payment

Hello I updated my payment method a week ago or so And the payments went through today but I got a call earlier saying that my account will be out of service tomorrow. I cant have that happen as a desperately need my phone. Please assist. Confirm pay...

Sim card

Entered a sim cards number.says not valid

Resolved! Data Plan Disappeared Today

I received a message from Public today saying that my account had 10 minutes left on it. When I logged in, everything was paid and up to date. I still have phone, but no data at all. The website/help bot has been less than helpful. I've been a cu...

Resolved! how to update my autopay method?

I am planning to change payment method for my phone, which is binding to my Mastercard now for automatic payment monthly. I appreciate any helpful suggestions. Thanks

Add new credit card

Changing credit card number

Update payment method

How do I update my payment method within my account

Re: Porting Out Issues

I am in the process of porting out of PM, it's been more than 24 hours, and I still have not received the "transfer authorization message" yet. Any idea? Wondering why it takes so long?

Refund

Hello I was charged for my subscribtion but I have not been able to connect my phone number or transfer an account or make a new phone number I’m very frustrated and I’d like to have a refund.

COURT ~ need proof

I need to get my daughters cell log from April 2024- January 2025 for a Court case. How can I go about to do this. Since the ...... has happen we got her a new cell, that doesn't have all the info we need.

SIM Card Replacement Not Processing

When attempting to purchase a replacement SIM card, the site refused to process the payment. The error message stated that while my card had processed successfully, the transaction would not process, and to contact support. A second attempt was the s...

Want to cancel my service but do not have access to my phone, but I do have access to my email. What

How to cancel my service if I do not have access to my phone but I do have access to my email?

Trouble calling

I cannot make calls to certain people. Says call cannot be completed as dialed @ link to members

Coworker hacked my FB.

I recently discovered someone was sending messages using my fb. A coworker admitted to hacking my account and she had help. She will not give me a name. I used to leave my phone in the main office. Everyone came and went. My fb is set up with SMS cod...

Deducted twice

Hi, how can I refund? Because I saw my transactions and there is two charges in my account. Pls check. Thanks

over charged

i been over charged for phone service i don t have

Resolved! Long distance calls to the US.

Hi,1- Do you have to use the US LD add-on minutes within a certain time frame. 2- And without the add-on what is the cost per minute to make a call to the US. Thanks

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