Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 40265 Views
  • 152 replies
  • 39 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 50814 Views
  • 182 replies
  • 30 Bravos

Old number

Hello I've had an old number with public mobile, which I have the SIM card I used for it. It's a while now that I didn't renew this number and I need it to access some old accounts. Is there any way to recover this phone number if it's not assigned t...

Yas3 by Great Neighbour / Super Voisin
  • 256 Views
  • 5 replies
  • 0 Bravos

Subscription Change made trouble

Hi thereI changed my subscription at the end of April. It started change from May 1st. Unfortunately, my data is not working when i turn it on. Also incoming calls show call id as UNKNOWN.It has been a trouble for me. I can not get uber to go home fr...

Ana90 by Great Neighbour / Super Voisin
  • 280 Views
  • 5 replies
  • 0 Bravos

Low speed internet!

Could someone please tell me if there is actual customer support that works for Public Mobile? I just upgraded my plan hoping it would improve the internet speed—and it’s simply unusable. From what I see, it feels like this is just a group therapy se...

hfmagnus by Great Neighbour / Super Voisin
  • 320 Views
  • 6 replies
  • 0 Bravos

Resolved! discontinuing 3G speed

are you planning on discontinuing 3G in the near future ? edited by computergeek541:  changed the label (unrelated to the Community category of discussion)

wesfair by Great Neighbour / Super Voisin
  • 347 Views
  • 5 replies
  • 0 Bravos

website loop

how do I get paid like you for sitting here for 3 hrs trying to get an issue fixed? the website just loops around in a sirlce. i've had to log in 13 times since 530 am this morning

dwbrown by Good Citizen / Bon Citoyen
  • 496 Views
  • 11 replies
  • 0 Bravos

Invalid address when trying to change

I'm trying to change my address on my profile and it says invalid address. It's EXACTLY the address that is on my government issued ID. Had a CS_Agent (Andu) reply to my ticket, and they asked for my information 3 hours ago. They said they would upda...

SlickVic by Good Citizen / Bon Citoyen
  • 188 Views
  • 3 replies
  • 0 Bravos

How do I transfer the sim to the new account?

I have a new sim I purchased on an exiting account and haven't activated. I tried to set up a second phone account using the new sim card but the system says it's not valid. How do I transfer the sim to the new account?

KIJ1 by Great Neighbour / Super Voisin
  • 255 Views
  • 3 replies
  • 0 Bravos

Not recignized

Says u have an active account but don’t have that number 

gentmurphy by Great Neighbour / Super Voisin
  • 154 Views
  • 2 replies
  • 0 Bravos

payment

yesterday I went to the payment section to update info for my credit card and today it shows it's still loading and I can't fix it. i would like some help please.

19MAY64 by Great Neighbour / Super Voisin
  • 218 Views
  • 5 replies
  • 0 Bravos

Subscription

Iv gotten to the point of activating plan ( credit card info settled). But when app asks me to sign in it just takes code and jumps back to sign in page. I’ve now paid for this but have NO number, activated sim, and completion. Please help

Tincan11 by Great Neighbour / Super Voisin
  • 252 Views
  • 4 replies
  • 0 Bravos

Resolved! Self serve website not working

I need to add roaming (I m travelling rn) and it keeps showing internal server error. Any idea when this will be fixed? I m literally depending on free wifis rn

Sera1 by Great Neighbour / Super Voisin
  • 462 Views
  • 6 replies
  • 0 Bravos

Resolved! Says I didn't purchase roaming but I did

I purchased us roaming with data the data is working but when I try to make a phone call it says that I didn't purchase an add-on and need to if I want to make phone calls. Please help!:-)

Activation wasn’t successful

I was able to confirm the port of my # from Koodo to PM. I replied yes. But the app said my activation was not completed due to an error and now I’m stuck with no service and can’t receive the confirmation texts to my phone to log in. Please help 

VictoriaPeta by Great Neighbour / Super Voisin
  • 144 Views
  • 1 replies
  • 0 Bravos

e-Sim cards?

Hi! I am travelling to Europe next week. I am leaning towards buying an e-sim through Public Mobile. I know nothing about phones... I read the FAQ and watched their video, but what happens after I download the e-sim card? How do I get data? Does the ...

CMSS by Great Neighbour / Super Voisin
  • 270 Views
  • 3 replies
  • 0 Bravos

unable to buy add on

Hi,I am unable to purchase the 15$ US Roaming - Talk Text (15-day).  It gives me the error " Sorry, we're not able to process your payment at this time. Please try again later." i also see "Internal Server Error. Sorry, there was an error loading. Pl...

May62055 by Great Neighbour / Super Voisin
  • 290 Views
  • 3 replies
  • 0 Bravos

VoLTE calling compatability list - Samsung Note 10

Will the Volte compatability list every get updated for the samsung note 10? I know the note 10 supports this calling method. In a recent trip to the states (I've got a North America calling plan) i was made painfully aware of this discrepancy, now l...

YukonMonkey by Great Neighbour / Super Voisin
  • 273 Views
  • 3 replies
  • 0 Bravos

Resolved! no phone

how do i access existing myaccount without phone to verify ?

gracechurch by Great Neighbour / Super Voisin
  • 135 Views
  • 1 replies
  • 0 Bravos

Server problem

Is there any server problem today? I could not view my usage.

Lee80 by Good Citizen / Bon Citoyen
  • 234 Views
  • 6 replies
  • 0 Bravos

Resolved! Galaxy S10 and Public Mobile

Hi,I'm looking for a plan for my parents, they are currently using Fizz, but it's not clear if the phone is compatible with VoLTE and I don't want them to lose their lines. If I make them take a Public Mobile plan, is there also a withdrawal of the 3...

Quenouille by Great Neighbour / Super Voisin
  • 664 Views
  • 12 replies
  • 0 Bravos

Sim

My sim locked i need puk number 

Sumbit a ticket

How do you actually submit a ticket to be able to talk to an agent?

Amyr4 by Good Citizen / Bon Citoyen
  • 567 Views
  • 12 replies
  • 0 Bravos

Resolved! Can’t activate new E-SIM (But got charged twice)!!!

I subscribed to a plan earlier today and tried brining in my old number but I’m having issues trying to activate the e-sim. It keeps telling me to contact support but even that doesn’t work. I made another account and tried doing it again and got the...

Ahmed10 by Great Neighbour / Super Voisin
  • 355 Views
  • 5 replies
  • 0 Bravos
Need Help? Let's chat.