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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Transferring number to new provider.

I am not getting a porting authorization text. I've been going thru this since yesterday. Freedom mobile sent a new request today, but I can't get text. My signal is spotty at best (which is why I'm leaving PM) How do I contact PM directly for a man...

Have not been able to login since redesign

So, I've been a public mobile customer for probably about 7 years. At some point, there was a redesign, and I have not been able to login at all. It seems to recognize my credentials, but then prompts me to choose a subscription, which I already have...

ANGRY cannot login into my account! to view usage, & forced to setup a new email to get support

I have/had a public mobile account which I access via web and I went to public mobile login https://productioncommunity.publicmobile.ca/t5/Get-Support/Login-to-my-account/td-p/1213963and selected My Account, put in my email address and password, and ...

Subscription not activated

When I got to step 6 of transferring my phone number it told me something didn't go right...So now I have no phone number and when I try to log in it sends an SMS to my number

Unable to make payments

I have been trying to make payments to get an active service but I am unable to

Re: Porting from Ooma

Sorry to bump an old thread, but I'll be porting a number away from Ooma next year (kid's first phone), so just wanted to ask if anyone has any recent experience doing this? The above instructions are from 2020, do they still work?

No service after new eSim

Hi yesterday I switched from a physical sim to an esim - new iPhone. My service worked fine but when I woke up this morning I now have no service. It's in SOS mode. I've restarted my phone. And also done a network settings reset. Any other suggestion...

Double paid

Originally ordered SIM card and $20 plan and got charged $33.90then got charged another $22.60 when I activated the card I should not have been charged again as I prepaid the SIM card where do I go to have this extra $22.60 charge removed from my acc...

Monthly payment taken days earlier!!

Good morning, Can someone please explain why Public Mobile is trying to take my monthly pmt earlier. This is not the first time. It's quite unpredictable and downright annoying!!

Exporting phone number to another carrier

Can’t export my number. Nothing seems to work.

Public Mobile API Developer for Custom Integration Solutions

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No text message to transfer SIM #

hello im trying to switch from chatr to public mobile and im waiting for the text request to transfer providers and close my old account but i'm not receiving anything

Resolved! Blackberry Z10 cannot connect Sept 23, 2025

My Blackberry Z10 is 4G LTE but suddenly today cannot connect. What is going on? Payment is automatic.I see I am paying for 3G service. Did it get cut off?..........I just now paid for 4G, how long does it take to switch over?

Resolved! Data add-on expiry?

At https://myrewards.publicmobile.ca/en/how-it-works it says "Generally, data and minutes add-ons will remain on your account until fully used". At https://www.publicmobile.ca/en/get-help/articles/data-add-ons it says "Data add-ons are valid for 30 d...

No data??

I just got this plan as I just moved here from the states and I’m not getting any texts sent through or anything even when I’ve tried turning off my eSIM for my US number what do I do

cannot send or receive text messages or emails or whats app on iphone, texts show not delivered.

cannot send or receive text messages or emails or whats app on iphone, texts show not delivered. Having issue with my wife's phone and mine as well, both on Public Mobile. Have rebooted both phones and no luck. Anyone else having same issue? Thanks

Missed the 90 minute porting window for my phone number. help.

what do i do?

Receiving text messages late

Lately, on few of my group messages, i have been getting late replies on texts and receiving all at once. What should i do? edited by computergeek541: changed category label as the discussion isn't related to Community

eSIM back to SIM card?

I manage the phone accounts in our household. We have three. All of them are with public, but as some of you know, it means each one has its own login account. There’s no such thing as a family plan. Yesterday ,with my new iPhone 17, I went to instal...

Cannot access my account

Major issues today. I recently changed the credit card I was using for automatic payments. Got a message from Public Mobile that payment did not go thru. Tried logging in to my account. Login didn't like either the email I used or both (I haven't...

RCS Fix

PM has implemented some fixes on their end. They have sent out a SMS to people outlining the fix needed on our end. In app turn off RCS. Go into app info clear data AND cache, force stop, reboot phone. Open messaging app and turn on RCS. It worked im...

Update CC

duplicate thread

Payment

I need to update my Credit Card info.But I can't get to that site as the screen says 'resume activation'.I all ready have a working subscription.

Payment is not working

Hi. I can't top up my account; they're asking me to change my payment method. Why isn't my Scotiabank debit card working? I've never had these problems before.

Resolved! No Data Access

I have a new phone S25 Android. It appears Telus has blocked access to data. Phone calls work as do text messages (text only).

payment

Can't change payment method, card expires soon. Need help to change before next due date.

Resolved! Mobile plan

Why doesn’t the monthly plan expire on the date at midnight at the end of the day, why always the start of the day?

No access to phone

If I change sim, will I get access back on my phone. Cant receive a text or voicemail for otp code and can't get in far enough to my account to change settings. Help!!

Phone plan cancelled for ### #######

On the 15th July, 2025 this phone plan was cancelled and again on the 13th August, it was also cancelled. I made contact on 13th August, 2025 with Public Mobile via the chat site and I was assured by Public Mobile that there would be no more deduc...

Cancel subscription!!!!!!!!!!!

I am so sick of trying to cancel my subscription. This company has ZERO customer service! I had problems in MAY and was unable to contact any type of customer service. Payments continue to come off my credit card and I have another phone now. ....wi...

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