Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello. I am having trouble adding a voucher I bought from walmart for $10 to *611.Thinking it was a problem with Walmart, I went to a Canada post office that sells the vouchers. I bought another $10 voucher from them.Sadly neither work and I must hav...
Hi, I just transferred my SIM subscription to Public Mobile. After transferring, I activated my SIM and I'm able to call or use cellular data, but unfortunately, I'm not able to receive any calls or texts. I'm using an iPhone. Any suggestions will be...
I want to down grade my current 5g plan to the $25 4g plan but under the plan changes only the 5 g plans are showing.how do I make the change to a 4g plan?
Why when I come to login to my account is there no proper e-mail prompt of my chosen e-mail address? it always shows when clicking in empty bar or manage e-mail my alternate e-mail. I tried to fix it at profile and at eversafe manage but to no avai...
I have the same problem help
I can’t get access to my account to pay my bill. I’m not receiving my access code and it says my number isn’t registered.
Hello there,I cannot log into my account. When I access my account it loops back into your web page. This is poorly set up.I want to update my credit card and at the same time I want to have access to my account number as well. Please help.Thank you...
Please confirm what is the name on the account. Caller ID / Caller Name as it shows when call from this number.
duplicate thread
Hi there, I'll be travelling outside of Canada and planning to get a eSim from an another company to use it outside of Canada for a few weeks. I already have an eSim with Public Mobile, so my questions is, can I use another eSim while keeping the eSi...
I everyone, I recently ported my phone number from my old phone with Bell onto a new phone with Public Mobile. I've responded YES to the confirmation from Bell, and my PM account shows my old number that I wanted to port. However, all inbound calls o...
Can’t login. Not receiving verification code
Sup folks', So I have a bit of a predicament to share with you and perhaps it could turn out to still be beneficial in the end if this all goes accordingly. I have my doubts because it's been a horrific and unpleasant experience so far - more of a T...
My phone has been working until yesterday. My husbands phone stopped working two months ago, we didn’t have money in the account for his payment to come out. He didn’t use it much so we let it be suspended. He received a couple emails with a countdow...
Hello I have attempted to pay for my plan with a new credit card at least 10 times. It never works. I use my card at the shops, it is active and works. Is this a glitch on their payment processing side when trying to add a new card?I cant call anyone...
I saw that there are add-ons available that get us additional international call minutes.I want to suggest adding more European countries, especially Germany would be amazing.
I tried setting up a new account for my sister. The problem arrise since I entered the wrong phone number to transfer. Now I can not log into the account because it sends a verification code to the wrong number so I have no way of fixing this or canc...
I've submitted 2 tickets now but still haven't gotten any response.... Does customer service even exist? Have you ever gotten a response and how long did it take them?
Failure of partner carrier wireless services for multiple communities in Ontario
I have an iPhone and since updating to iOS26 my iMessage and FaceTime will not activate. I followed the directions of the forum posts that said “solved” and bought a new eSIM, installed d it and reset network settings. However iMessage and FaceTim...
I have 3 accounts. Wanted to upgrade them to better plans. My daughter's plan to the $34 5g plan with 20gb of data. Was supposed to upgrade on renewal date today but did not. I went online to manually do it and clicked that plan and pay now,it took t...
I want to have the 2fa code sent to me by email. Presently it goes to my cell phone which is not yet aactivated and I cannot get the code that is sent to the cell phone .
I got a message saying my subscription didn't renew because there's no payment. but I have autopay set up. anyways when I logged into my account, it's asking me to choose my subscription again and asking me to pick a sim but i already have a sim so w...
I have have another account set up, but I'm unable to login with either the phone number or email associated with that account. They're asking for a valid number or email, but both are. I am unable to sign into that account to start a ticket number, ...
I just did my payement and I was charged on my account and the say I didn’t make the payment and they don’t wanna put my service back and I’m so flipping mad I can cal a real person all I get is robot I took a ticket for whatever and I’ve been waiti...
hellotrying to use my phone to call out or receive. It says my service are temporarily suspended.the payment for this comes out of my bank account. August payment came out. Sept it says today.It is saying my balance is zero.Can someone check this out...
Just trying to import landline to cell phone, no prior cell plan. Can make calls but can’t receive calls or sms
My son broke his phone but his account shows as having used 1GB.This is obviously incorrect. While it's well under the amount of purchased data it's concerning that it's being miscounted.
I have been trying to contact public mobile for the last hour because my SIM is locked and my pin won’t work so it is telling me I need a PUK to enter my pin. I have still not been able to talk to an actual person, and I have no service or data, so I...
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