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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11142 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22096 Views
  • 181 replies
  • 24 Bravos

Resolved! My 5G stopped working

My 5G stopped working today is anyone else having the same problem?

bh83 by Good Citizen / Bon Citoyen
  • 512 Views
  • 11 replies
  • 0 Bravos

Resolved! wheres my SIM

Hello,I ordered a sim card (from another email to set up another account) 5 weeks ago and it is still yet to come...I can't seem to open a ticket without getting an error code...Can someone help me? DM me @CS_AgentThanks,MK

mkey2478 by Great Neighbour / Super Voisin
  • 178 Views
  • 2 replies
  • 0 Bravos

Cannot recieve secondary 2FA verification code via SMS

I thought I put all of my in a row before attempting my first post-eversafe activation by following the posts/threads of others and seeking advice from members familiar with the pm app and the activation process. 﫢﫣‍I downloaded the app onto my tabl...

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Resolved! New Iphone not connecting to network

My friend gave me her old Iphone XS. When I insert my sim card into the new phone it simply reads SOS only. The only error I can find on the new phone is under the about section in settings. Under physical sim it says network "not available" and when...

Luap by Great Neighbour / Super Voisin
  • 399 Views
  • 6 replies
  • 0 Bravos

Resolved! Re: Your services are on hold

My account is on hold and do see a banner on the account overview page, I've clicked on the Pay Now and Resume Services followed the instructions to add funds and reactive my account, and do see a successful message indicating the payment has been pr...

beto83 by Good Citizen / Bon Citoyen
  • 503 Views
  • 9 replies
  • 0 Bravos

website is broken.

Tried to log in, lost my password, no problem > reset password.Link that is provided, sends you to the login screen. On phone, and on laptop.Eventually, you are locked out of the account, you request a password again, and you finally get the digits t...

5G plan 5 g not working

I bought 5 G plan for 65 dollars but there is no 5 g signal and I can't even raise ticket Kindly reimburse my plan and give me 4 g plan as u guys don't even have 5 g services but u r selling making us fools

Deejay77 by Great Citizen / Super Citoyen
  • 1136 Views
  • 34 replies
  • 0 Bravos

Resolved! Contact me to Cancel Account!

I have already left Canada. I can't receive a text on my old phone number to validate my login. I therefore cannot access my account. Which is required to remove my credit card, to remove auto pay, to open a ticket with customer support. I can't even...

Payment

Hello there, I’m reaching out to you regarding the payment I made last month. I noticed I got overcharge last month. It’d be appreciated if you could take a look and issue a refund or credits.Thank you @CS_Agent in our Community

Eugenee by Great Neighbour / Super Voisin
  • 204 Views
  • 5 replies
  • 0 Bravos

Resolved! Can't log in to my account, need to cancel (from abroad)

I'm currently abroad, so when trying to log in it says "We have sent you a code via Text Message", I can't receive it.How can I log in without having access to my phone number?How can I cancel my account without being able to log in?Thank you.

DarylD213 by Great Neighbour / Super Voisin
  • 321 Views
  • 4 replies
  • 0 Bravos

Resolved! international call refund

I bought international call about two months ago, and tried to make a call with that to Australian University. However, it doesn’t work at all. I tried few more times, but I couldn’t make it in every single times. I think, there is no reason to keep ...

FrancisPark by Great Neighbour / Super Voisin
  • 373 Views
  • 4 replies
  • 0 Bravos

Resolved! Bought e-sim by mistake

Hi there, I bought a subscription with an e-sim. Realize now I don't want the e-sim as I would like to purchase a sim card tomorrow in person and need my current purchase refunded, bought a phone as a gift and also need to gift a physical sim card as...

Alexis22 by Great Neighbour / Super Voisin
  • 337 Views
  • 7 replies
  • 0 Bravos

Renewal

Can’t get my visa debit to work for renewalj

Jd13 by Great Neighbour / Super Voisin
  • 256 Views
  • 6 replies
  • 0 Bravos

I can't go back and buy an E-sim

This is a bit silly. I accidentally pressed buy SIM rather than e-sim when I was making my order and now it won't let me go back? Is there some way to reset my order to choose an e-sim instead?(I can't use the app as for some reason my google play ac...

Vartarous by Great Neighbour / Super Voisin
  • 143 Views
  • 2 replies
  • 0 Bravos

Lost Phone

I lost my phone and I am locked out of my voicemail. I can’t log into my account because I can’t get my 6 digit code. I need to submit a ticket. To get a new SIM card. How can I do this? 

Jaxen by Good Citizen / Bon Citoyen
  • 636 Views
  • 14 replies
  • 0 Bravos

payment

Not sure why was charged for my service twice. One payment was taken from my credit I have with PM and same payment was taken from my credit card.

rog1 by Great Neighbour / Super Voisin
  • 134 Views
  • 3 replies
  • 0 Bravos

Resolved! Phone number transfer

Hi all,I recently converted to Public Mobile. I ported the phone number over from another provider and bought a new SIM card from Public Mobile. I am now able to make outgoing calls and receive texts, but not in a position to receive i coming calls. ...

Carl4 by Great Neighbour / Super Voisin
  • 285 Views
  • 5 replies
  • 0 Bravos

Not able to receive some txts

For the past week, some of my contacts have not been able to txt me. Their txts gets bounced back.  What cld be the problem?

Mimis by Great Neighbour / Super Voisin
  • 177 Views
  • 2 replies
  • 0 Bravos

Simplii Mastercard debit issues

I’m having an issue adding my Mastercard debit to autopay. It just keeps saying “something went wrong, please try again later”. Could a moderator please contact me to aid in getting this card added? 

Dennis14 by Great Neighbour / Super Voisin
  • 339 Views
  • 4 replies
  • 2 Bravos

Resolved! My phone

Good afternoon I would to transfer my phone number to public mobile number 

Germainej1983 by Great Neighbour / Super Voisin
  • 240 Views
  • 5 replies
  • 0 Bravos

Email Address Change

Helllo,I need to update my credit card information, but I am unable to log in because my registered email was mistakenly entered as none@publicmobile.ca at the time of registration. I have tried to resolve this issue through Public Mobile online, but...

Aseelola by Great Neighbour / Super Voisin
  • 218 Views
  • 7 replies
  • 1 Bravos

Resolved! @CS_Agent

I'm trying to transfer my number to a different provider.  Public Mobile says they don't have control of the number.  What do I do?

argh by Good Citizen / Bon Citoyen
  • 387 Views
  • 13 replies
  • 1 Bravos

Old rewards to new points?

CS said i have to change to the points system to rederm my legacy rewards. They directed me to this forum re: will the points transfer (nice work, CS臘). So what’s the actual deal? Do I HAVE to transfer to the new points system? Will my legacy rewards...

bruceal by Good Citizen / Bon Citoyen
  • 1102 Views
  • 31 replies
  • 1 Bravos

Sim card

Trying to get into publicmobile for my aunt. For some reason cannot receive 6 digit code to her email

Brenda14 by Good Citizen / Bon Citoyen
  • 251 Views
  • 6 replies
  • 0 Bravos
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