Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My partner recently transfered their old number and can't get any authentication sms. They can't login. They can't submit requests. This is a disaster. Please submit help asap.
Hello I ran out of data so I added more data but it still didn’t work. So I tried again. Now I’ve charged twice for extra adding and it’s not working. Please remove charges
How do I change my payments from my debit MasterCard from my current bank account to another bank account???? Call my bank or else I can't see where online in my account to change it ?????
He just signed up my partner and I for 3 month 5g packages. I have iPhone 14 and there is no 5g option my partner has iPhone 13 and it works great. Why is 5g not available for me?
Samsung Galaxy S9. I'm new to cell phones in general. Dinosaur.
Hi all,I am currently on the $15/month plan myself with Public Mobile and looking get the same $15/month plan for my teenage daughter. Can I add her plan under my profile as a 2nd phone? Doesn't seem like this is possible but just wanted to confirm...
Hello I needed to buy an add on , but I also needed to change my credit card info. I was able to change the credit card info and successful buy the add on . Unfortunately the billing software kept trying to bill my old card . Which had no funds and...
So Public Mobile introduced the $50 • 40GB Plan in order not to lose any Customers to Freedom Mobile, and to also gain new Activations since Freedom was offering the same Plan. The Competition is great, the $39 • 20GB is also being competed on right ...
i get transfer number to public mobile last Thursday but still use temporarily number, can someone help update to my number?also i get refered to transfer this number in, can get $10 credites for it ? how can i know i get this credits Thanks katie
I just had a whole post written up that took me over 10 mins, while I was sitting here doing the final edits I got a Community notification from someone replying to one of my other Threads.. I accidentally tapped it, and redirected me.. when I came b...
I have three questions regarding this plan, therefore I have included them all in this thread. 1. Is the 40GB • $50 Canada-US Plan just a temporary Promotion that's available to all of Canada long term, or is this a limited time Plan that may be take...
Was previously with Telus and switched over to Public Mobile. We have always had somewhat "not so great" cell service while at our cottage in Coles Island, New Brunswick, but it seems to have drastically worsened since switching to Public Mobile. I...
I was double charged for recent months. Please give me the telephone contact to solve it. Thanks
I keep trying to log into Eversafe but they try to withering me with an old number I used to have with PM a year ago.I reset my password and updated to my new number, but to access the portal the system falls back to old number again. Impossible to l...
PM doesn’t recognize my email at sign in.
Hello all,Thanks for quick response.I should remember better than this, that is why I created for myself little mess changing email address.Little refreshment course (any category) is good.Other than this: nothing to mentionThanks
Why 2 users living at the same address cannot use the same email address for login purpose?Would not different password be sufficient to see different account?
I have been charged twice. Can someone contact me to clarify.
I suspended my account in May as I am traveling for four months... I know that I need to reactivate within 90 days, which should be around the end of Aug, while I won't be back in Canada until early Sep. When I tried to log in to my account today, I ...
My phone is not receiving any phone calls but is able to make them. I tried restarting and nothing works.
New subscriber and tried esim option @CS_Agent Unfortunately, phone refuses to allow esim install to proceed. Have tried the troubleshooting steps suggested by apple - didn't help. Ideas?
I’ve been with PM for 5 years or more. Never had an issue until now. I have 6 payments coming out of my credit card each month. My husband and mine snd 4 kids. One of the kids loss her phone and I need to add a SIM card to her account. Cannot access ...
Morning, just wondering if I can get an esim for my existing account (convert sim card to esim), not sure if it is working yet ? If so, how do I go about getting an esim from Public ? Pictures would help.Cheers ! John
When I login my account, I choosed my phone is my trusted device so don’t need second step (send code) but then next time still ask me the code:((where I could setup else ? Can I set up in my account like before? Be honest, I like the old website muc...
I am a Public Mobile customer since 2017 and I was on the older Public Rewards program.I am currently on the $40/month 15 GB 4G 30-day plan and I would like to switch to the current promotion of $39/month 20 GB 4G plan. If I do this, will I automatic...
How do you access your account to suspend a stolen phone when after you put your log information and do not have the phone to receive the text code to finalize the procedure that gives you access to your account. What do you do then to suspend your...
I purchased a sim and my original plan in BC. Moved to Alberta a month later and updated all my payment info / billing address to my Alberta address. Yet I’m still charged the BC GST (5%) and the BC PST (7%). How do I update this?
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