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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! add on gigs disappeared

hi, i got a promotional message from Public Mobile a few weeks ago that i have an extra 250 gigs to use in the next 5 months. to take full advantage of it and not pay for my regular 40 or 50 gig per month, i changed my subscription plan but the 250 g...

Received 5GB loyalty bonus data instead of previously stated 240GB?

Just got the text message today that the 5GB bonus data has been added to my account, but in the previous emails I was promised 240GB bonus data. I'm currently on the $34 40GB plan, I did schedule a change to the $15 plan but it's not effective until...

Postal code

Is there a way to get my postal code added to the system? They're not recognizing my postal code so I can't make a payment

Transferring my number from bell to public -> does my existing sim continue to work?

Hello, I am transferring my number from Bell to Public Mobile. I want to keep my current number. My bell line/number is currently active with the sim in my phone.When signing up for Public, do I order a new sim? Or after paying, do I request to trans...

Resolved! PLEASE help

I just registered for a plan with an eSIM and was billed. Already having issues with the app, I got an error message saying my eSIM activation failed and that my Canadian number (not Koodo) is invalid. I managed to approve my number transfer from my ...

Account is locked out when I tried to port my number to another provider

I’ve tried porting my number to another provider, and Public locked my account. The IMEI is fed back as incorrect, and I can’t log in to my account to get my account number. I can’t do anything and I’m unable to talk to a human who can help me!!!

4G for $24.00

Is there a plan for existing customers that mirrors this deal, or do I have to cancel first, and than become a new member? I understand that companies want to entice new customers, but what about making it also available to loyal customers?Regards

new customer with a porting question

I'm not sure if my phone number was transferred properly to Public from my previous carrier. I need to know whether it was done and was successful or if I need to contact the previous company and go through th e steps again.

SUBCRIPTION

I have download and follow the steps. I am subscribe but still on SOS

international call

I have 1200 min. for international long distance calls , I am unable to make call to Belgium. . Why? What is wrong with Public lately?

Resolved! Still locked out of account and mms not working

Agents have not been able to help me with either problem. What to do now? How do I even cancel with P.M if I can't log into my account?? Cancel my credit card?

Resolved! Network speed brutally slow!

Hi gang,I don't know if anyone else has had this issue, but my 5G network connectivity has been so slow for the past 4-5 days. I regularly have 2 bars in areas where I usually have full ones, web pages take forever to load or don't load at all; Strea...

Challenges with SMS and MMS

Hello,Over the past 2 months, I've had increasing issues receiving MMS messages from some people. Two are on Bell Aliant/Mobility, whatever they call themselves and one is actually on Public Mobile .It just spins and spins and does not download. I...

Not able to download picture messages

Recently switched my plan back to the 1 gig , unlimited canada calling, after being on a Us/can plan while traveling. Now I can no longer receive picture messages. Just tells me "failed to download " I have checked everything I can think of on my ...

International call

My plan says I have 500 ld to overseas. I am trying an Australian number and entering it exactly how it says, yet public mobile won't connect the call.

Resolved! Can't make or receive calls while I'm in the US but can sms,Messenger and email okay

Resolved! Porting a landline that's in a Bell Bundle

What's the best way to port over a landline that is part of a Bell bundle (tv, internet, phone). Do I have to break the bundle first?I want to switch a PM cell number with a landline.

Props to Public Mobile.

I moved over to PM ($39 for 60GB, Canada-US) from Koodo a week ago and, so far, my experience has been great: The set-up and transfer process was pretty straightforward overall; I was able immediately to reserve a better plan ($40 for 75GB, Canada-US...

Cancel my contract with you months ago.

I cancelled my service months ago and I still am being charged my monthly fee.

My Account problems

Hi, I couldn't log in to my account using my original email and lots of posts suggested trying a different browser, trying incognito, resetting passwords, etc. I've tried all of that and have even tried "forgot my email" but never got a code in any e...

No Service 5G

Anyone else having issues with no service to the 5G network In the Okanagan- Penticton BC area?

porting a second number to PM

Hi, I have cell number with PM and now in addition I want to port my land line number with a different provider - Shaw-Rogers. Is it possible with PM to have 2 numbers ported? How do I go about it?

Rewards

What’s the best and fastest way to get rewards ?

Picture messaging still not working

Hi all. For a few weeks now I have not been able to send or receive pictures. I've seen a lot of posts about people having issues with this and I've tried resetting my network settings, resetting all settings, as well as manually updating my APN. Non...

re-activate sim?

Hi guysI downloaded a new e sim for my 1 phone. Somehow I deactivated my physical sim card on that same phone. Is there any way to re-activate it?

Resolved! I need help, please!!

I'm new to public mobile and idk if this is normal but for some reason whenever I text my mum or sister my I'm texting from a different number than I'm calling from? The number im calling from is the one in my account but not the one im texting from....

account locked out

my wife Pm account locked out , waited more than 6 hours, still the sameplease help me to fix this issue

Forbidden A1 and App Can't Log In

Hello, I just got both of my family phones set up and one SIM worked seamlessly. The second account encounters "Forbidden A1" on the site and the app login constantly resets when trying to log in. Attempting login to that account on other devices doe...

Resolved! e sim and new phone #

Hi guysI have a physical sim with an existing phone number. I want to keep that existing phone # with sim. I just bought an e-sim and need a new phone # corresponding with the new e-sim. How do I proceed?

Resolved! Excellent Service from the CS_Team

I started the new plan today (50G CAN-US ) and first thing I did was to turn off my wifi and tried out the 5G data plan. Unfortunately, there was no data. Submitted a ticket to CS Agent and happy to hear back from them quickly. The CS Agent Gaby was ...

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