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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11123 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22052 Views
  • 181 replies
  • 24 Bravos

Setup

Hello I ordered sim and subscribed. However my daughter needs phone working right away so I went to purchase a sim. I have sim but before I activate my daughter wants to change plan to 1gb from 250mb. Can you do that before I activate?

Joe328 by Good Citizen / Bon Citoyen
  • 865 Views
  • 26 replies
  • 1 Bravos

Resolved! Missing rewards

Hello,My reward services were on hold because my previous card would have expired by the end of June and my rewards did not apply to my subscription payment on the 27th of June.Interestingly, my monthly payment was charged to the same card successful...

Kwash by Great Neighbour / Super Voisin
  • 334 Views
  • 4 replies
  • 0 Bravos

Resolved! Referral discount missing

@CS_Agent in our Community The referral discount I should get for having a friend sign up with my referral code is no longer active, they are still using Public Mobile

JA8 by Great Neighbour / Super Voisin
  • 188 Views
  • 2 replies
  • 0 Bravos

Double billed.

I was double billed. Please contact me contact me to resolve. Thank you. 

Jeans44 by Great Neighbour / Super Voisin
  • 191 Views
  • 2 replies
  • 0 Bravos

ACCOUNT

MY HUSBAND ACCOUNT WAS CANCELLED WHILE HE WAS OUT OF THE COUNTRY. HOWCAN HE GET BACK HIS ACCOUNT?

DEE2403 by Great Neighbour / Super Voisin
  • 132 Views
  • 2 replies
  • 0 Bravos

can't get security codes on a dead phone

I'm trying to cancel an account, but I can't log in because I can't get the security code texted to a dead phone. The Submit a Ticket link takes me to a 404. What the heck??? 

MalcolmBC by Great Neighbour / Super Voisin
  • 248 Views
  • 6 replies
  • 0 Bravos

Resolved! Double billed

I was double billed and haven’t been refunded. It won’t let me submit a ticket I’ve tried a million times. If someone could help me figure out how to get into contact with someone that can refund me that would be much appreciated!

Alley3 by Great Neighbour / Super Voisin
  • 253 Views
  • 5 replies
  • 1 Bravos

Resolved! 7B1 Your phone is not activated on the network

I encounter the error message "7B1 Your phone is not activated on the network" when attempting to make a call.Despite this issue, I am still able to send and receive text messages and receive incoming phone calls. However, incoming calls display as "...

ADiaz1 by Great Neighbour / Super Voisin
  • 608 Views
  • 8 replies
  • 0 Bravos

swap sim cards

I need to swap numbers as I've lost my old sim. but when I enter the new sim card number there's an error comes. Also one of the agent said this new sim card has already activated in the past? how can i swap my numbers now?

annesaj by Great Neighbour / Super Voisin
  • 169 Views
  • 2 replies
  • 0 Bravos

Esim won’t activate

I ported my number, have the authorization message on my previous carrier, however my Esim won’t activate. Do I need to re scan the QR code, if so where can i find this?

JoCee by Great Neighbour / Super Voisin
  • 248 Views
  • 5 replies
  • 0 Bravos

Locked out of account

Hello! I have lost my phone, and need to get a new sim card so I can continue using my number with a new phone. In order to request a new sim card, I need access to my Public Mobile account. In order to access my Public Mobile account, I need to logi...

captzissou by Great Neighbour / Super Voisin
  • 263 Views
  • 1 replies
  • 0 Bravos

Resolved! My voice is distorted during phone calls

My voice is not being heard (or is being distorted) during regular phone calls but during WhatsApp calls it is fine. Do I need a new SIM card? What is the issue?

Lolo-Yoyo by Good Citizen / Bon Citoyen
  • 428 Views
  • 14 replies
  • 0 Bravos

Number not ported

I have another account that I tried to port a second number. I messed something up, tried to get back into the account, but the phone number it's using for security is unknown to me. I only have the email I used. I have been paying for two phone bill...

ElleBee1 by Great Neighbour / Super Voisin
  • 97 Views
  • 1 replies
  • 0 Bravos

Rewards by using referral code

I am a new customer with public Mobile. I used my friend's referral code and heard that I should be receiving a one time rewards of 10 points. But it has been 2 weeks since my activation and I still haven't received. When will I receive the rewards? ...

my account issue

Hi, I have an issue with my account which is after I entered my account my account page showing a sentence : this page is not working and have nothing else.  Please tell me what I should do to solve this issue. Thank you very much in advance.Shengli

pmshengli99 by Great Neighbour / Super Voisin
  • 161 Views
  • 3 replies
  • 0 Bravos

Payment Voucher

How do I get a refund for my $40 payment voucher that was used to purchase my current plan before I accidentally selected a new plan and chose "change now" instead of waiting for renewal. I thought I could change my plan before the payment voucher wa...

Chelsewick by Great Neighbour / Super Voisin
  • 140 Views
  • 3 replies
  • 0 Bravos

failed to subscription

HelloIn the middle of processing my subscription, my payment information caused a error.Can you check the this issue? Thank you

seonjoo by Great Neighbour / Super Voisin
  • 121 Views
  • 2 replies
  • 0 Bravos

Sim card

Did not receive my SIM card and I cannot open a ticket.  I keep getting an error message

Renee2225 by Great Neighbour / Super Voisin
  • 147 Views
  • 2 replies
  • 0 Bravos

ESim

How do I remove a line on my cell. I set up two numbers by mistake

Hemi472 by Great Neighbour / Super Voisin
  • 192 Views
  • 3 replies
  • 0 Bravos

Lost account

Both my email and password say invalid. I need to get hold of an agent to discuss payment 

Catwyl by Great Neighbour / Super Voisin
  • 413 Views
  • 5 replies
  • 0 Bravos

Resolved! Data throttled from 4G to 3G sometimes?

I have a 3G data plan. I do realize that it's throttled down from 4G but have noticed that the data speed on my phone sometimes shows 3G and other time LTE. Does this explain why my data speed seems to very.NOTE: Thanks to all for advice --- will set...

Old4 by Good Citizen / Bon Citoyen
  • 460 Views
  • 12 replies
  • 0 Bravos

No service

Who do i contact to get my monthly payment continued?  It stopped coming out of my bank account this month and my phone is not working - no service

Rosecat by New in Town / Nouveau en Ville
  • 101 Views
  • 2 replies
  • 0 Bravos

Switch from sim card to e-sim while keeping same cell #

The above is probably going to require the expertise of a magician. However, that's what I'm trying to do. The reason for such is as follows:I've enrolled in summer school in the U.S.  I can tell already that my interests, while here, will best be se...

futureSEAL by Great Neighbour / Super Voisin
  • 330 Views
  • 5 replies
  • 2 Bravos
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