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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12402 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23466 Views
  • 183 replies
  • 25 Bravos

Resolved! How to not use funds for payment?

By default funds are added to the payment total. I don’t want to use those fund amount for the payment instead would like to use that amount for add ons in future.How do I opt not to use that fund amount towards payment?

DeepakPillai by Good Citizen / Bon Citoyen
  • 570 Views
  • 15 replies
  • 0 Bravos

Resolved! Removing Voicemail

Can i just remove my voicemail? i don’t want it. i want my phone to just keep ringing

Burak by New in Town / Nouveau en Ville
  • 145 Views
  • 1 replies
  • 0 Bravos

Resolved! temporary restore

I need my account temporarily restored And a porting request from Virgin Plus confirmed 

rosie65 by Great Neighbour / Super Voisin
  • 215 Views
  • 6 replies
  • 1 Bravos

Resolved! Accessing my account

I have a problem accessing my account for (xxx)xxx-xxxx because my eversafe security seems to be connected to an old number (xxx)xxx-xxxx. Each time I try to login it says that a code has been sent to the old number, however it is discontinued and I ...

Denito by Great Neighbour / Super Voisin
  • 196 Views
  • 5 replies
  • 0 Bravos

Resolved! US/CAN package

Is the US/Can package usable in the US or do you need an add on ?

TLD5 by Great Neighbour / Super Voisin
  • 148 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't get Authentication SMS

My partner recently transfered their old number and can't get any authentication sms. They can't login. They can't submit requests. This is a disaster. Please submit help asap. 

Yaq by Great Neighbour / Super Voisin
  • 335 Views
  • 10 replies
  • 1 Bravos

Chatbot bubble

I just noticed who's back. Did I miss any previous mention of its return? 

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dust2dust by Mayor / Maire
  • 469 Views
  • 5 replies
  • 2 Bravos

Data not working

Hello I ran out of data so I added more data but it still didn’t work. So I tried again. Now I’ve charged twice for extra adding and it’s not working. Please remove charges

KirS by Great Neighbour / Super Voisin
  • 142 Views
  • 2 replies
  • 0 Bravos

Resolved! Change payment

How do I change my payments from my debit MasterCard from my current bank account to another bank account???? Call my bank or else I can't see where online in my account to change it ?????

Drav777 by Great Neighbour / Super Voisin
  • 177 Views
  • 1 replies
  • 1 Bravos

Resolved! 5g not working iPhone 14

He just signed up my partner and I for 3 month 5g packages. I have iPhone 14 and there is no 5g option my partner has iPhone 13 and it works great. Why is 5g not available for me? 

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AndyW2 by Great Neighbour / Super Voisin
  • 360 Views
  • 3 replies
  • 1 Bravos

Resolved! Adding a 2nd phone plan for my daughter under my account

Hi all,I am currently on the $15/month plan myself with Public Mobile and looking get the same $15/month plan for my teenage daughter.  Can I add her plan under my profile as a 2nd phone?  Doesn't seem like this is possible but just wanted to confirm...

kcmleo_tor by Great Neighbour / Super Voisin
  • 228 Views
  • 3 replies
  • 0 Bravos

Payment issues

Hello   I needed to buy an add on , but I also needed to change my credit card info. I was able to change the credit card info and successful buy the add on . Unfortunately the billing software kept trying to bill my old card . Which had no funds and...

Ben80 by Great Neighbour / Super Voisin
  • 104 Views
  • 1 replies
  • 0 Bravos

Resolved! 20GB Competition.

So Public Mobile introduced the $50 • 40GB Plan in order not to lose any Customers to Freedom Mobile, and to also gain new Activations since Freedom was offering the same Plan. The Competition is great, the $39 • 20GB is also being competed on right ...

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Priority by Deputy Mayor / Adjoint au Maire
  • 698 Views
  • 10 replies
  • 1 Bravos

Some questions for transfer number in

i get transfer number to public mobile last Thursday but still use temporarily number, can someone help update to my number?also i get refered to transfer this number in, can get $10 credites for it ? how can i know i get this credits Thanks katie

katiechen by Good Citizen / Bon Citoyen
  • 128 Views
  • 1 replies
  • 0 Bravos

Resolved! Whole Post Erased.

I just had a whole post written up that took me over 10 mins, while I was sitting here doing the final edits I got a Community notification from someone replying to one of my other Threads.. I accidentally tapped it, and redirected me.. when I came b...

Priority by Deputy Mayor / Adjoint au Maire
  • 416 Views
  • 7 replies
  • 0 Bravos

Resolved! US Plan Offer Details.

I have three questions regarding this plan, therefore I have included them all in this thread. 1. Is the 40GB • $50 Canada-US Plan just a temporary Promotion that's available to all of Canada long term, or is this a limited time Plan that may be take...

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Priority by Deputy Mayor / Adjoint au Maire
  • 360 Views
  • 6 replies
  • 0 Bravos

Resolved! Bad service at my Cottage

Was previously with Telus and switched over to Public Mobile.  We have always had somewhat "not so great" cell service while at our cottage in Coles Island, New Brunswick, but it seems to have drastically worsened since switching to Public Mobile.  I...

BradMac by Good Citizen / Bon Citoyen
  • 505 Views
  • 11 replies
  • 0 Bravos

Resolved! Double charge

I was double charged for recent months. Please give me the telephone contact to solve it. Thanks 

Kim75 by Great Neighbour / Super Voisin
  • 236 Views
  • 5 replies
  • 0 Bravos

Resolved! Eversafe wrong number

I keep trying to log into Eversafe but they try to withering me with an old number I used to have with PM a year ago.I reset my password and updated to my new number, but to access the portal the system falls back to old number again. Impossible to l...

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Josh6 by Great Neighbour / Super Voisin
  • 193 Views
  • 3 replies
  • 0 Bravos

Can’t log in

PM doesn’t recognize my email at sign in.

mw7 by Great Neighbour / Super Voisin
  • 138 Views
  • 2 replies
  • 0 Bravos

Re: email

Hello all,Thanks for quick response.I should remember better than this, that is why I created for myself little mess changing email address.Little refreshment course (any category) is good.Other than this: nothing to mentionThanks 

Mila_B by Great Neighbour / Super Voisin
  • 209 Views
  • 3 replies
  • 0 Bravos

email address issue

Why 2 users living at the same address cannot use the same email address for login purpose?Would not different password be sufficient to see different account? 

Mila_B by Great Neighbour / Super Voisin
  • 145 Views
  • 6 replies
  • 0 Bravos

Resolved! Billing

I have been charged twice. Can someone contact me to clarify.

Maddy2 by Great Neighbour / Super Voisin
  • 144 Views
  • 2 replies
  • 0 Bravos

Resolved! HELP

My phone is not receiving any phone calls but is able to make them.  I tried restarting and nothing works. 

dainty1970 by Great Neighbour / Super Voisin
  • 222 Views
  • 3 replies
  • 0 Bravos
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