Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Subcribed to 5G speed plan and using samsung Z fold 3 but cannot connect to 5G network. Can only get 4G+ at the most, frequently get H connection. And help?im in GTA
I swapped my number from physical sim to esim. Esim is installed, but activation failed. Can someone please help? Thanks!
I paid my phone on august 18th, it's now august 19th and I have no cell phone services. My bank account shows it went out and the website for Public Mobile shows it was paid...But I have no cell service. It shows full bars, but says I have no service...
Hi Everyone,My friend wants to subscribe to Public Mobile and is asking if his previous phone number from another provider (rogers) can be transferred over to PM. Thanks
I have been trying all day to update my credit card info but every time i have attempted to it says "i'm sorry we are having troubles right now please try again later. I went to the community and i tried waiting an hour clearing cookies, data etc tha...
is it possible to get a list of calls from a specific number
do we need to set up a certain APN to use Public Mobile’s Data?
I checked my data usage. It always happens in the middle of the night while I’m home and with wifi. Anyone knows why?
Received a referral code from a friend which I entered when subscribing to Public Mobile. This was back in October 2022. He recently told me he did not receive the reward for the referral. Can this be corrected ?
My current plan is for a 3G phone. I want to buy a 5G phone and switch to a 5G plan. Can I use the same sim card or will I need a new one?
I was running low on data and had one day left, so I changed to a higher plan for an immediate start.I was charged ~$47 and went to verify the change. My account now shows only the remaining data of my old account, but with a new month starting yest...
Need a live, human being to activate my account. No phone number or other method of contact so here we go. All self-help options have failed and loop. No option to continue with self-help.
How can I retrieve it
how can my phone use data when it is shut off.? my phone automatically shuts off at midnight (programmed to shut off). when i review my history it says i used 562mb of data aug7th at 2:33am. my phone was turned off.in 3 yrs as a public mobile custom...
Hi,May I pay the bill for the other person?. If I could do it, how I can do?Thank you so much
need refund for plan i done have esim or phone
Hello,I am having a weird bug where I cannot get verification codes by text using my new public mobile sim card.when I put my old sim in, all of the codes get sent to my phone. This is not the case with texts from friends, which go through fineIt is ...
Is your payment system not working ? I am trying to update MYcredit card but it keeps saying something went wrong. the-- card is definitely good! I NEED MY PHONE! GOODBYE PUBLIC MOBILE!
I have a credit on my account. If I cancel and port my phone number will I get that credit back?
I just changed my plan to Canada-Us 40 GB at 5G today but I'm only getting 3G service on my phone. It was 5G on previous plan
Is Public Mobile roaming data available in Hawaii? If so what are the charges? Thank you
Hi,I would like to know if it is possible to change the account email. Basically my wife uses public mobile and there is a problem with the professional email she used for her subscription. We want to change it to her personal email.We've tried reach...
I still can't complete the set up for my son's account.Is there anyone I can talk to? I am really struggling with this and becoming frustrated with endless messages back and forth that are not getting me anywhere.Any solutions would be greatly appre...
@CS_Agentin our CommunityI have a subscription that is supposed to include US data but I am in the US and I can text and call but my data is not working. I am using an eSim card on an iPhone 13. I have already tried turning roaming on but that opti...
Hi there,I added add-on data for us. Roaming is on on the phone, it shows lte and provider but there is no internet. I reboot my phone, checked my account - everything seems fine. Why it does not work?
I am an existing user who were using physical eSim before. Public mobile offers free eSim for only new users.Is there any way I can change my SIM to eSim without any charges?
So I just joined public, paid for the subscription and the E-SIM activation but it didn’t seem to have worked. I received this text and restarted my phone but nothing is working. Even my old SIM card from Fido isn’t working and just shows SOS.
I just changed my plan from 3 months mid way through to monthly pan, would I get a credit for the remaining days of the three month plan?
Hi, I still cannot open my account. Please helpme to register my current cell number to my email address as I registered my cell number to my old email that I previously used.please guide me on what to do!
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