Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why 2 users living at the same address cannot use the same email address for login purpose?Would not different password be sufficient to see different account?
I have been charged twice. Can someone contact me to clarify.
I suspended my account in May as I am traveling for four months... I know that I need to reactivate within 90 days, which should be around the end of Aug, while I won't be back in Canada until early Sep. When I tried to log in to my account today, I ...
My phone is not receiving any phone calls but is able to make them. I tried restarting and nothing works.
New subscriber and tried esim option @CS_Agent Unfortunately, phone refuses to allow esim install to proceed. Have tried the troubleshooting steps suggested by apple - didn't help. Ideas?
I’ve been with PM for 5 years or more. Never had an issue until now. I have 6 payments coming out of my credit card each month. My husband and mine snd 4 kids. One of the kids loss her phone and I need to add a SIM card to her account. Cannot access ...
Morning, just wondering if I can get an esim for my existing account (convert sim card to esim), not sure if it is working yet ? If so, how do I go about getting an esim from Public ? Pictures would help.Cheers ! John
When I login my account, I choosed my phone is my trusted device so don’t need second step (send code) but then next time still ask me the code:((where I could setup else ? Can I set up in my account like before? Be honest, I like the old website muc...
I am a Public Mobile customer since 2017 and I was on the older Public Rewards program.I am currently on the $40/month 15 GB 4G 30-day plan and I would like to switch to the current promotion of $39/month 20 GB 4G plan. If I do this, will I automatic...
How do you access your account to suspend a stolen phone when after you put your log information and do not have the phone to receive the text code to finalize the procedure that gives you access to your account. What do you do then to suspend your...
I purchased a sim and my original plan in BC. Moved to Alberta a month later and updated all my payment info / billing address to my Alberta address. Yet I’m still charged the BC GST (5%) and the BC PST (7%). How do I update this?
Is there a phone number i could contact? I am being charged twice
Phone has been lost. Can't log in to account as SMS 6 digit verification code goes to lost phone. How to change 2 step verification to email?
I just signed up for the Canada/US plan. Should roaming be turned on or off on my Samsung phone?
I just bought an oukitel c33 and it's not working when I try to make calls, after attempting to make a call it says network busy. And if somebody tries to call me the calling never get through. I already reboot my cellphone, put in airplane mode. Als...
Hello I need help to find out what exactly my account consisted of i I don’t think it’s working properly please @CS_Agent
I’m having trouble setting up my account. The money was taken from my account but it won’t let me go any further. It asks me to start over which means paying again. What am I doing wrong?
I tried using the chat bot and submitting a ticket to ask why and, it just brings me to a 404 error page
My number port was unsuccessful, I need the request resent to my old provider. Currently cannot use the service on public mobile
Good evening, I purchased the wrong add on by accident. I was trying to add calling to the USA from Canada and purchased US Talk Txt (15d) for $15 in error. Can I get a refund and if so how do I contact public mobile for this?
I have a friend that's with Public Mobile that has outgoing name display for when she calls people (comes up as her business name even if she isn't stored in their contacts list) and wanted to figure out how to set that for my phone. Thanks!
I've gotten about 10-15 of these messages in the past hour. I am able to log into my account...is this spam?
I am trying to dial 613 310-xxxx but Public mobile says it's an invalid number, check it and try again.
I purchased 200mb recently and realized I had to reboot to activate. But afterwards I purchased 1gb and it didn't take. I rebooted my phone and check if I had set a data limit set(which wasn't the case). I've 100% had points redeemed as per an email ...
I rejoined PM July 21st. Last time I was customer was end of 2020 if I recall. Back then they were selling certified refurbished phones. Much has changed. They went back to no more phones?I was just curious to ask. I'm using the Motorola Edge+ 2023 a...
I referred a friend to Public mobile and haven't received my 1 point yet. I'm just curious to when that shows up on your account. They have already received the $10 credit toward their next bill. They signed up in the last week.
I signed up for service a couple days ago, I wanted to transfer my number but because I was with Koodo I needed to choose a new number and then have it ported over. that went fine, now what I am having an issue with is that when I try to log on via p...
I created an account and am trying to move forward in the process to subscribe to a plan. Repeatedly getting an error message. Anyone have any advice?
I have been trying to find my account number with zero success. I need gain access quickly. I'm answering all the questions but keep going in circles. Please help!
Hi,Do Public Points Expire?Since the 4G plans do not come with Unlimited Reduced Speed Data I'm planning to have the points sit and build up for emergency data bucket redemptions.
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