Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,My S20 Ultra 5G will not connect to 5G with PM sim. No issues with Telus or Rogers. PM sim in another 5G phone (S22 Ultra) does not have an issue. Got another sim-same result. Anyone experienced anything similar? Thanks
I purchased a SIM card o July 25th and I still have not received the card. What is happening? Where is the card?
i don't have wifi this afternoon, is it only me?
HI, I purchased a refurbished Samsung A52 5G phone last week, and it's the single SIM Card model. I can't get my PM SIM Card to work in it. It keeps coming up as "Not registered". Anyone solve this problem? Is there a way to test the IMEI number to s...
Hello,I purchased an unlimited roaming US plan. However I am not able to make calls. I have tried the suggestions that the bot gave (restarting phone on, toggling airplane mode)
@CS_Agent I subscribed yesterday to public mobile. Haven't been successful in activating the eSIM on the 39/month plan. It says I should contact a customer support agent for assistance. Can I please get some help. Because I have not made calls or rec...
duplicate thread
@CS_Agent I had my number from Koodo prepaid ported to Public about a month ago.Since then I can receive calls or SMS to the ported number, but my outgoing activity is a different number. So I am calling or texting people and they don't know it's me....
Apparently my porting was not completed when doing this phone switch over . Help
Hi,I was told by Telus tech support that there is something wrong with the e-SIM I received when I subscribed to Public Mobile, and that I should request a SIM through the Community portal.Does anyone know how I can request a replacement SIM from Pub...
I am not sure which post I should make this suggestion in so please help me redirect it to the correct one if I post this in the wrong one instead of deleting it. I know Telus offers the below with EverSafe but I am hoping Public Mobile eventually w...
I trying to activate a new Sim card. But I am unable as Public is trying to send a code to an old number I had last year. I'm also not able to properly log in so I'm not able to speak to an agent. Can anyone please help ?
Hello Looking at my account online, I see that it daily lists an unfamiliar incoming and outgoing call from this number: 1 (778) 580-4001.I have never received a call on my phone from this number and I have never called this number. It is not listed ...
My account is on hold due to my auto-renewal card being declined. It shows that I have 90 days to renew the plan before I lost my number. Just wonder if I would lost my loyalty reward after I renew my plan? Loyalty reward mean the 1 dollar discount f...
HI All, We have a list of 3G and 4G bands that PM uses and we use that to confirm if phones will work hereHow about 5G? what bands 5G works? And there will still be phones (mainly Asian and European) that will not work on PM 5G network? or there will...
so i got a text says i need a new phone (old lg g5)samsung a53 5g model cwb4 and abovebut i only see models that start withSM-A536W will it work
If I have a 15 day U.S.A add on can I still use my phone in canada
Is the 15 day U.S.A. talk and text $15+ TX give you 15 days usage
I have lost my phone and I cant access my public online account anymore as eversafe keeps sending the 2-factor verification code to the the very number that is lost, that I don't have access to. Eversafe doe not offer alternatives for account recover...
You have some good plans Lots of Data Get better speeds with 5g plan with Canadian lte older phone? Not iPhones s but please help.Like plan and what does it mean Promo?Any idea how fast? Looking for info to help evaluation with experience.unlimited s...
Hello, @CS_Agent my transfer has not worked on the public mobile side. I have been trying to get ahold of someone for 2 days. can I please have a contact info to talk to a representative. thank you.
I just got this message from a Friend Referral whome I assist with Account Management, for context he was on the $40 • 15GB Plan up until August 13th with no issues and everything was working fine August 12th and prior when he was on the 15GB Plan. I...
Need to remove my credit card on my account
my wife and I are in the US. We each bought the roaming with unlimited talk. On day 15, Our accounts showed that we still had roaming, but when we tried to place a call the automated message said we had no minutes. When I tried to purchase roaming ag...
I accidentally bought an add-on that I didn't need and then purchased the one that I did (unlimited talk and text in the US versus unlimited talk text and some data in the US). Is there any way to reverse the charges on the first one? I now have two ...
I have been trying to.get assistance with my account for 3 weeks now qnd cannot because I'm not always around wifi . I have money sitting in my account waiting for the system to.lwt me in so I can renew my plan. It says let's continue your session an...
How can I get connected to a customer service agent?
Until a few minutes ago, my android phone didn't work. It used to work and is now functioning properly. I had incoming calls today from a friend and my smart phone didn't ring. Text and data are fine. I have subscribed with "100 minutes Canada-wid...
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