Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Posting for a family member...Account was set up last year with an eastlink email, and the eversafe ID was linked to his phone number. The family member has lost his phone, so when trying to log in to pause his service he cant get past the authentic...
Hello,I have switched to the 5G subscription plan however the service has yet to enable the 5G option Network Mode so that my phone can connect to it. Phone does support 5G and tested it with another carrier which enabled the 5G option. Please help m...
I am having difficuly subscribing.. I have my payment made,...SIM number added, but need to port my number and cannot get to chat with an actual person ...only the chatbot. How do I get someone to help me?
How do I get out of the activation cycle. Every time I log in it asks me if I want to continue to activate or go to login.I am an account holder/have already activated and have logged in at this point. The cycle gives me 2 options 1. go through and ...
The shopping cart has a 1 in it and it would allow me to make a payment, but it did not. Note that my payment is due today but look at when my next one is...Nov 5? I know I have run into this before but if someone else looked at all the red and subs...
Logging in gets one to the standard page not showing you the detail of an account.I want to change the plan I have and it has me in this perpetual loop. This is a subpar experience. The logic is awful. Even when you sign in it still says sign in i...
I ported a number from koodo home phone (cellular system) to Public mobile on Sunday (yesterday)nothing happened so far, my public mobile phone went silence ,no data no dial tone to dial.my public mobile my account shows ported number correctly. any...
So I had to create a ticket with a CS agent to resolve a problem.I log in with my email address and password, then Public mobile sends a code to my phone by SMS, and I have to type in that code to complete the login process. Then I can create the tic...
I've only noticed this with Public Mobile provider: when I call my work, after 7 rings, the voice-mail is programmed to kick in and you can leave a message. However, when trying with a Samsung and Apple phone who's provider is PM (Public Mobile), it ...
Hi, I am having trouble making a payment to my plan. I cannot login to my account. I have reset my password, however I still cannot gain access. I have called *611 and have no idea what the account PIN is found... I simply wish to make a payment. P...
What on earth is happening? !y phone is now inaccessible via the phon number hen I dial in, and no one tells me this? This is unacceptable. Dangerous as well, should someone need to reach me un an emergency. What is the fix? How can this be mitigated...
I have one line with Koodo Pre-Paid that has been covered by Friend Referral credit for a few months however now all those Account Funds are used up and I don't have anyone coming to switch to Koodo since Public's Plans are way better and everyone co...
Hi,My husband and I both have a Motorola One 5G phones, and we both have the same plan (separate accounts) the unlimited Canada wide talk/text and 1 gig of data. Recently we moved to a neighbourhood where the Telus cell service is weak (we can get t...
Every time I try to log in, it brings me to a "Let's complete your activation" page but I already have a SIM card with a public mobile plan. It does not let me continue to my account in any way. The two buttons provided on this page are "resume activ...
I am trying to start a new subscription with an eSim. When I was trying to make a payment, the system didn't recognize my postal code in Manitoba and showed me the following error message. I double checked to make sure the province was set correctly....
I had a post regarding 'First Payment issue' it's completely dissapeared now. Where did it go?No explanation, and no traces when it was a legitimate issue..
I lost my SIM card while travelling abroad. I have a replacement SIM card. However, I can’t seems to activate my new SIM card . I don’t have Eversafe so it does not send my security code to my email address. What options do I have? I have talked...
Hi,i availed the 45 monthly 5g subscription few hours ago. I received the text from Rogers, replied YES to the porting, then PM sent me a message:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorr...
Hey Public Mobile community! Appreciate any help you guys can offer on the following:- I was with freedom mobile until last month. I requested to transfer my number to public mobile.- However when public mobile sent me a confirmation text to my free...
Hello everyone, I am considering upgrading my current plan. I currently have a 3Gb plan at 3G every 30 days. My question is if switch to another plan at 4G or 5G, will I lose the monthly discount I have? I have been a member since 2019 and I have 4 ...
Last week I had trouble with one of my accounts so I had to contact the moderators. I had to make a new community nickname so after it got resolved I asked about getting my old nickname back. They switched it back but now when I see a post and clic...
For some reason when I receive calls from certain people (seems to be telus/public mobile customers)the phone rings but we can't hear each other. Some times when I restart the phone it works but it's been happening a lot. It's this a sim card issue d...
I can't seem to get to the self serve portal on the public mobile app. The farthest I've gotten is to add my username and password which just reroutes me back to a blank login page. I am trying to activate my subscription (which I've already paid for...
Did I seriously give up my old network to join this dumb ? 3 days trying to get into my account you’re sending codes to a number that’s 30years old … no live chat no phone number
I've added on 3 gigs of data before in rewards and they never expired. This time it shows they expire after 30 days. Can this transaction be canceled?
I am on the $55/50GB per month ($165/150GB 90-day subscription).I see that the price of this plan is now only $50 per month on a 90-day subscription. Will I automatically get this reduced price at renewal time of do I have to schedule a plan change?
I signed up for a new 90 day plan and got the sim card in the mail. I downloaded the Public Mobile app, used the same email I initially used and selected my phone number.Now the app is trying to send me a confirmation code to the new phone number. ...
Anyone getting text using code 5169 seems suspicious
--> Lost my phone--> Tried to get a new phone while keeping my phone number--> Told I need my account number to port my number over--> Tried to login to get my account number (I've been a customer for about 8 years)--> The new "Telus login" (or whate...
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