Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Im locked out of both mine and my sons accounts for over a year now!!! cant reset passwords anything and ive been trying everything, I cant change plans or payment options or anything! ive been a customer for over 15 years and have 4 seperate subscri...
Use alternate mobile phone number, ###-###-#### , to receive 6 digit code to activate new service.
With a plan that includes US data, are there any limits on long-term usage in the US? For example, a snowbird spending 6 months of winter down in Florida would be fine?
Electronic help is NOT helpful. Just takes me in circles for hours wasted was not able to get here for a long time either. The system acknowledges My identity is correct but error message stops access to account.
payment done completely. when I open public Mobile app this error appears. so what is issue?
Hi, been with Bell for 18 years. Tired of the plans vs the price. And they keep going up over the years. Seeing some of the comments in this form it make me undecided whether I should change from Bell. I'm tech savvy but don't need the hassles of a p...
HelloI just moved here from the US and I have an unlocked American iPhone 15Pro. I have my USA number which I need for work and I got Freedom when I moved last month. Freedom is not working for my phone at all. So I thought I would try Public. Will t...
The app keeps telling me my postal code doesn't match my billing address and the site keeps telling me payment failed try a different card or payment method.The postal code I entered matches exactly as the info in my bank account and the card used is...
I am currently a customer on the 3G speed, I want to upgrade to 4G.I can click on the 4G 4GB option, hit enter, then all I get to see now is 3G or 5G subscriptions.What happened to the 4 G I selected?
I've been trying to activate the eSIM without success MANY times. I have never received an email with the qr code either so I can't download it.I also contacted an Agent about this issue, and they told me to visit a store to get a physical one for fr...
How do i get past this point
Sorry, we're not able to process your payment at this time. Please try again laterMy card epicures and I have entered a new one. I am still getting this error
I have a plan that is labeled as canada-us and I was wondering if I still need to buy the roaming add-on for being in the states
please help sport chet dosen't connect also
Hello,I am not sure if my first email worked or not. I can't see if it sent. I will try this again.Are you able to offer the 29$/month promo to existing customers? Fido has the same promo and I am thinking of switching to them if you are unable to of...
Is the loyalty bonus usable in the USA if my plan currently includes CAN-US data?
Hello,I see that you are offering a 29$/month promo for new customers only. I saw that FIDO is offering the same thing and was thinking of switching over with them. But if Mobile is willing to offer the promo to existing customers like myself, I will...
I transferred my phone number from Fido yesterday but I cannot get many text messages/phone calls. Replied YES to the text message from Fido. Oddly enough, I thought it was fine because I tested texting/calling from my a different phone number and th...
new phone (not yet connected) mirh # entered esim turned red will sim card work ??the cheap flip phone will not scan or download public app any ideas ??
Long Story short, I created a 2nd email to open an account (not the one I'm currently writing from)Before I could activate the sim, that email account was locked out (some Gmail policy about multiple accounts)So I've paid for the first month of sub...
Travelling in Alaska now and there is no cellular network on my phone, even though my area is shown as included in the Public Mobile coverage map. I tried to manually register with AT&T but it failed. I'm currently on the $29/50G for Canada & US plan...
Hi, 2weeks passed but my problem still persist. please resolve my subscription issue I have done payment successfully.
Hi Guys.... Question...........If I go over my allotted plans GB limit, will PM start to use my newly added data add-on which expires in 150 days? OR could they end up using my older Data add-ons that have No Expire date? I'm hoping that they would...
On March 21, I needed brief voice minutes for one day due to an unscheduled stop in the USA. Due to ambiguous nomenclature, I chose the 1000 u.s. minutes option, which didn’t seem to work. Then I chose voice/text add on, which provided the service I ...
Hi I have two PM accounts , one of the accounts is locked out , unable to get support I need a way to unlock the account.please help me
I didn't receive the new promotion of 240gb of data, like everyone else has. How do I get this promo? Thanks
i transfer my number from Koodo to public my koodo sim card is still working and public is not active its been two days did replied to the message again can somebody help please
I am planning on switching plans to the cheapest plan. $15 / month. Will I still be able to use the 240GB 'bonus'?I have been a loyal customer for over 10 years. It is sad they are removing the old rewards system. Will have no choice but to switch...
Hello folks, I recently ported my wife's number from Fido to PB and everything worked like a charm however, when I try to login to the PM app it tries to send me a MFA code to her number via text message and she doesn't get it.I can send her text mes...
Hello, it seems to be that I have an issue with my ported in number. I am not able to receive any calls or texts, but outgoing works with no issues. The old providers sim card is no longer working. Please help.
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