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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Slow service on lte and no 5G

@CS_Agent just subscribed to the 30Gb for $40 of 5G. lte service is slow and 5G not available. this is on a SIM card. HELP

Cancelling

Why is the site not letting me cancel service. It just rotates back to the sign in page. Thoughts. Thank-you

Resolved! Iphone 11 Snapchat Camera Issues with PM SIM

Hello Community, having a strange issue with an iphone 11 where when the PM SIM card is in the phone, the camera function in Snapchat does not work. When the SIM card is removed, it works again. This is using the same home wifi, not PM data. Anyone e...

Resolved! Esim issue

iMessage and FaceTime number not working it says to remove and reinsert sim to keep using my number. I have esim how do I fix this?thanks

Resolved! Refer a friend

Hello,4 days ago I referred my brother to join PM with my referral code. However upon activating his account, he did not receive his $10 credit and I did not get my $1/month reward. Has anyone had that problem before? Thank you

Going in circles

I subscribed requesting to use an eSIM. The eSIM Ian compatible with my iPhone X. So I ordered a SIM card online.now I am trying to activate it my get getting the ring around asking me to sign in over and over with no option to do anything else. I ca...

SIMM card

How do I activate my SIMM card?

Resolved! Family members

Can I add family members on same account, so I don’t have to pay for each?

Resolved! Give back

How to use give back?

Wish to end service but cannot log in

I cannot receive SMS for two step verification in order to log in and cancel service or to send a ticket-please help!

Phone line not working.

My phone number is not in service. However I can place call out but cannot receive calls. Can you help me.

Why the website is so slow?

Every time I try to do anything in Public mobile app or website is so slow, but so slow that I can't believe that you are a telecom provider.

US roaming problem

Was working fine then could not connect or register with a network (AT&T) here is Alaska. Roaming is turned on, APN looks ok, did reset, restarted phone, still not working

Resolved! iphone 14 pm exisiting customer switching from sim to esim failed

I've talked to pm support, they kept saying was my phone compatible with esim, and I told them many time the phone was iphone 14 pro max Canada version. They also asked if I got a qr code email, and I did not.Only new customers that signed up pm esi...

My account won't let me resume activation

Hi - trying to set up my SIMWhen I log in, it let's me click "resume activation" but when I click on it, it kicks me back to login page and then doesn't accept my email/password. Can't get in to finish my account set up!Please help!

how do i reach a CS Agent?? I can't submit tickets I keep on getting error message

As per title, having a really frustrating time reaching a live agent and every time i try to submit a ticket i get this message:OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.Can i get an actual person to speak to?

Retrieving Missed Texts & Calls

Hello! I recently travelled to Europe for three weeks. While I was away, I took my public mobile sim card out and put a European sim card in. I have now returned to Canada and put my public mobile sim card back in, but none of the calls or messages I...

loging in

My friend, who already opened an account with PM got her new SIM card. We tried together to activate it, but there is a problem. She logs in to her account, then it opens and we have two possibilities to choose from: resume activation, and I don't re...

ESIM

Hello,when I was transferring to public mobile from virgin, I lost internet connection in the middle. My eSIM didn’t get downloaded correctly and now I have no service provider (as my number was ported over) and I can’t figure out how to fix this iss...

Resolved! Activation Failed after payment

@CS_Agent Just purchased a subscription and immediately after the payment was processed I was notified there was an error activating my account and I should promptly contact customer support. So here I am :P.

Porting issue

I was unable to port my number from rogers because the data entered at public mobile by agent did not include the rogers account number. I have tried to send ticket over 10 x. I did speak to rogers and they confirm they cannot port.

how to format an address change correctly

My updating of home address was "invalid" so how do I format it to be accepted please?

Texts/Voicemail

I changed providers from Rogers to Public Mobile last week. I accepted the confirmation text from Rogers. However my texts aren't going through. And when people try to call me it goes straight to voicemail. Please help!

email account

I cannot add Telus email account to my Galaxy S7 it keeps messaging that it "COULD NOT VERIFY ACCOUNTHelpRon

cellulaire

Moved to French support

Resolved! 5G vs 4G Speeds

Just switched to Public today. My 4G speed (120Mbps) is faster than with 5G (98Mbps)Also not receiving verification texts during sign in. Only works with email.

I'm on sos without internet at home... I'm on Chinook Centrer

Hello, I'm new in town and I was stupid to try to Porter my number by myself. I thought it would be easier but now I have no number and no internet.I'm really lost. I went to a place that has open wifi, but I don't know what do to.Me and wife don't h...

Send new porting request to old SP.

@porting2public new request Please send a request to my current provider to port my number to Public Mobile? The initial port request expired yesterday

shall I pay extra for selecting network other than Telus in rural areas where signal is not good?

Resolved! Billing Cycle

Hello, I joined Public Mobile yesterday (September 5th) however my billing cycle shows September 4th-October 4th so I’m a bit confused why my plan is showing it started a day before I joined? Any assistance would be appreciated as I’m new here! Thank...

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