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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11123 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22052 Views
  • 181 replies
  • 24 Bravos

Refund overcharge request

@CS_AgentHello please can I get a $15 refund on my subscription. I was charged $15 and $25 on the same day for my monthly subscription.

Ernestblues by Great Neighbour / Super Voisin
  • 92 Views
  • 2 replies
  • 1 Bravos

Service Horrible

Recently I’ve noticed that the service is horrible where I will be out and can’t text, google, book an Uber, etc. Will the bad service change anytime soon? If not, does anyone know what other companies use the same poles/lines so I don’t switch to th...

Resolved! Can't access verification code to gain access to account

Lost phone, can't log into account because verification code is being sent to lost phone. How can I change the code delivery to my email. When I click resend code the only options are text or voice message. 

Haseebh by Great Neighbour / Super Voisin
  • 256 Views
  • 4 replies
  • 2 Bravos

Can't login

When I try to login it sends a confirmation code to phone, but phone is no longer active

motanu1 by Great Neighbour / Super Voisin
  • 95 Views
  • 3 replies
  • 1 Bravos

e-SIM Activation Guide.

Upon many requests to take screenshots of the full Activation Process and share them in The Community, I finally have those ready for everyone. These will not only be showing the curious, but the Mayors and helpful neighbor's will be able to use them...

Screenshot_20230719_102931_Public Mobile.jpg Screenshot_20230719_102935_Public Mobile.jpg Screenshot_20230719_102944_Public Mobile.jpg Screenshot_20230719_102954_Public Mobile.jpg
Priority by Deputy Mayor / Adjoint au Maire
  • 4150 Views
  • 26 replies
  • 11 Bravos

Resolved! Data and texting work, calls do not

Strange situation: I can text and data works great. I can't make or receive any calls. It won't even ring. I've tried my SIM in 2 phones that have this same problem: Samsung S20 Ultra and LG G8X. The LG was working a couple years ago when I last used...

analogmike77 by Good Citizen / Bon Citoyen
  • 497 Views
  • 15 replies
  • 1 Bravos

Port number

Having problems with this. Ca  some one help please

Laala by Great Neighbour / Super Voisin
  • 201 Views
  • 4 replies
  • 1 Bravos

App and website crashing when trying to create a new account

HiI've bought a sim card and when I try to create a new account the app crashes after entering my new login information. I tried to use the website, but an error message (error XXX) always appears after trying to log in.  

Anamili by Great Neighbour / Super Voisin
  • 209 Views
  • 6 replies
  • 1 Bravos

Resolved! Phone purchased from public mobile

My refurbished phone is not working.  No one can hear me - it seems that there is a problem with the microphone.  How do I return it or exchange it??

cathy23 by Great Neighbour / Super Voisin
  • 246 Views
  • 6 replies
  • 1 Bravos

Emergency Alerts

My wife and I have been on the Public Network for more than a year.   She receives ALL the RCMP and Weather Alerts just fine ….   However I have never received ANY ???   Why ???   We both have iPhones.  Mine is an iPhone X —-  iOS ver. 16.5.1 (c) 

Kurt2 by Good Citizen / Bon Citoyen
  • 481 Views
  • 18 replies
  • 1 Bravos

What’s Wrong?

I did not use my phone at all for the whole June and the first 15 days of July this year due to my being away from Canada on holiday. However, to my surprise, when I checked my “Usage History”, I found records of Outgoing Calls of the same number (64...

Chenhhabc by Great Neighbour / Super Voisin
  • 171 Views
  • 3 replies
  • 1 Bravos

Need help to pay my bill before the due date.

I had to create a new account because my laptop broke.  I also changed my number so I couldn't access my account.  I want to update my information in my account and pay before the due date.  If I wait then I won't have have any service and I am havin...

Helenprimo by Great Neighbour / Super Voisin
  • 204 Views
  • 4 replies
  • 1 Bravos

App Glitches.

I noticed two glitches within the Mobile App today when doing Activations, when porting a number in using the 'Transfer Number' setting under My Profile it would not allow me to check the 'I authorize the transfer of my phone number to Public Mobile ...

SmartSelect_20230719_174007_Public Mobile.jpg Screenshot_20230719_170607_Public Mobile.jpg
Priority by Deputy Mayor / Adjoint au Maire
  • 107 Views
  • 1 replies
  • 1 Bravos

Resolved! Porting

I just subscribed to PM today and ported my number. It's working for the most part, data, calling, texting, vm, but I can't seem to take phone calls. Any attempts to call will go straight to VM and I never receive the VM. Please help.

Eason by Great Neighbour / Super Voisin
  • 253 Views
  • 4 replies
  • 1 Bravos

Problem with local hospital calling my phone for almost two months

Public Mobile and Telus could not fix this problem in the last two months.So I had to change to Bell mobility, because of up coming operations at  the hospital I can’t take a chance that they can’t call me .I would like to thank everyone who tried to...

moemoe by Good Citizen / Bon Citoyen
  • 207 Views
  • 7 replies
  • 2 Bravos

Resolved! Request for number transfer

Hello, I’ve tried to transfer two numbers from Bell to PM. But I didn’t send the “yes” answer to Bell in message. Now Bell told me that PM should send them request again and they will send me massage for transfer again. So question is how to ask PM t...

Andrey2 by Great Neighbour / Super Voisin
  • 349 Views
  • 9 replies
  • 2 Bravos

SMS test web site

Can anyone suggest a web site that allows sending text messages for testing your phone.

Payment renewal not working

 My credit card expired so i tried renewing with another credit card but after i input all the information it says oops something went wrong, please try again later

Prathi by Great Neighbour / Super Voisin
  • 139 Views
  • 4 replies
  • 1 Bravos

My Account

So, I was finally able to access MyAccount but it won’t let me update my credit card information. Keep getting “oops, an error occurred please try again later”. This is truly trash.

Galahad by Great Neighbour / Super Voisin
  • 141 Views
  • 2 replies
  • 1 Bravos

Number transfer to PM

I am trying to transfer a number to PM. Where do I input all the information for the number portingAccount#PinName and Address.  Etc,etc

Glndl61 by Great Neighbour / Super Voisin
  • 112 Views
  • 3 replies
  • 1 Bravos

I have yet to receive my SIM card

I ordered a SIM card on June 21, 2023. I didn’t receive any shipping confirmation on this order and after talking to a customer service agent I had a new one sent to me on July 15, 2023. I didn’t receive shipping confirmation on this order either. Wh...

MyahB by Great Neighbour / Super Voisin
  • 159 Views
  • 3 replies
  • 1 Bravos

Having problems signing in / accessing my account... see below

I subscribed today, and am having problems signing into / activating my account and I need some help.  I'm getting an "unknown request failure" message;  I am not able to submit a "help ticket" ;  there is an indication that a sign-in authentication ...

WBK by Great Neighbour / Super Voisin
  • 284 Views
  • 6 replies
  • 1 Bravos

My Account

Why won’t My Account information display. I need to update my credit card expiration date!!

Galahad by Great Neighbour / Super Voisin
  • 176 Views
  • 4 replies
  • 1 Bravos

not registered on network

It was difficult to get registered on net work.  I was given a Temporary Account but I still could not get my phone working.  I now have 

Lillian1 by Great Neighbour / Super Voisin
  • 166 Views
  • 5 replies
  • 1 Bravos

Resolved! LOGIN PAGE NOT LOADING

What is going on with the PC login page, it wont load cant enter email or password

SusieQ81 by Great Neighbour / Super Voisin
  • 498 Views
  • 12 replies
  • 1 Bravos
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