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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11096 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22032 Views
  • 181 replies
  • 24 Bravos

Resolved! logging in

I need to update the credit card on my account but the new site is not allowing me to sign in. Can someone help?

Esly1 by Great Neighbour / Super Voisin
  • 154 Views
  • 3 replies
  • 1 Bravos

Service not working

My account keeps saying it's on hold, I have the available funds, and the auto pay set up, however it's not renewing my plan.I've tried adding extra funds to my account, it says the funds are available, and that my plan is to renew today(July 20th). ...

Toslow89 by Great Neighbour / Super Voisin
  • 234 Views
  • 6 replies
  • 1 Bravos

Question: How do I downgrade my son's account?

Context: My son is in summer school in the U.S., and he may not return to Canada in the fall.Meanwhile, we've gotten him a less expensive cell plan in the U.S. as opposed to topping up his PM account while in the States. Also, this is while not havin...

Ashevi11e by Great Neighbour / Super Voisin
  • 185 Views
  • 3 replies
  • 0 Bravos

@CS_Agent

 @CS_Agent It’s not accepting my new credit card. 

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Carin1 by Great Neighbour / Super Voisin
  • 255 Views
  • 8 replies
  • 0 Bravos

Lost phone

My son lost his phone. We bought a new phone and SIM card. Trying to login to his account and you keep texting a 6 digit code. We cannot get the code you’re texting because his old phone is lost.

Daddio55 by Great Neighbour / Super Voisin
  • 171 Views
  • 2 replies
  • 0 Bravos

Error occurred during activation

Hello,I transferred my phone number over from Telus and it appears it didn’t transfer properly. All my messages are sending in green. I am in a wifi area… iMessages are turned off and when I go to turn them on it says an error occurred during activat...

Jamesellis by Great Neighbour / Super Voisin
  • 178 Views
  • 5 replies
  • 0 Bravos

Esim install failed

Is there another way to install an esim. I keep getting the error esim not installed.  Please help!

Laurafor by New in Town / Nouveau en Ville
  • 280 Views
  • 1 replies
  • 0 Bravos

I quit

Well my days with this company are coming to an end, i need a human to communicate with and public mobile can't provide one.  My subscription keeps changing and there's no contact info for a human. I submit a ticket and have never received a response...

nate00l by Great Neighbour / Super Voisin
  • 339 Views
  • 6 replies
  • 2 Bravos

Retrieve account

My son can't retrieve his account using his email address. He tried entering his cellphone number but the link was sent to the wrong email address, as per agent. How can we retrieve his account?

Sheryll29 by Good Citizen / Bon Citoyen
  • 120 Views
  • 2 replies
  • 1 Bravos

Resolved! Activation Issue with Eversafe

I was going through activation.MFinished SIM registration and selecting a phone number.Get challenged with unknown device and the code is sent to the phone number I selected but it is not activated... it receives no code... so now I am stuck... can't...

BJR56 by Great Neighbour / Super Voisin
  • 316 Views
  • 4 replies
  • 1 Bravos

E sim

Hello!  I am a pm user.  I have esim installed on my pixel3 device.  I bought a new pixel6a.  How to transfer my pm e-sim from pixel3 to pixel6a??

Riga by Great Neighbour / Super Voisin
  • 133 Views
  • 5 replies
  • 1 Bravos

Problems Calling

I rarely use my phone, but today when I tried calling my daughter's cell, it said I had used up all my minutes.    I am on the $15/month plan that says unlimited, but Apparently has only 100 minutes OUTGOING calls. (according to this Help Community) ...

JoanofArt by Great Neighbour / Super Voisin
  • 469 Views
  • 12 replies
  • 1 Bravos

Resolved! Success! Redirecting ...

Guess what time of the evening it is? It's Sucess! Redirecting ... not surprised.  Is anyone else's rewards working, because I can't get mine to load any further than this screen. 

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Priority by Deputy Mayor / Adjoint au Maire
  • 153 Views
  • 3 replies
  • 0 Bravos

Refund overcharge request

@CS_AgentHello please can I get a $15 refund on my subscription. I was charged $15 and $25 on the same day for my monthly subscription.

Ernestblues by Great Neighbour / Super Voisin
  • 92 Views
  • 2 replies
  • 1 Bravos

Service Horrible

Recently I’ve noticed that the service is horrible where I will be out and can’t text, google, book an Uber, etc. Will the bad service change anytime soon? If not, does anyone know what other companies use the same poles/lines so I don’t switch to th...

Resolved! Can't access verification code to gain access to account

Lost phone, can't log into account because verification code is being sent to lost phone. How can I change the code delivery to my email. When I click resend code the only options are text or voice message. 

Haseebh by Great Neighbour / Super Voisin
  • 256 Views
  • 4 replies
  • 2 Bravos

Can't login

When I try to login it sends a confirmation code to phone, but phone is no longer active

motanu1 by Great Neighbour / Super Voisin
  • 95 Views
  • 3 replies
  • 1 Bravos

e-SIM Activation Guide.

Upon many requests to take screenshots of the full Activation Process and share them in The Community, I finally have those ready for everyone. These will not only be showing the curious, but the Mayors and helpful neighbor's will be able to use them...

Screenshot_20230719_102931_Public Mobile.jpg Screenshot_20230719_102935_Public Mobile.jpg Screenshot_20230719_102944_Public Mobile.jpg Screenshot_20230719_102954_Public Mobile.jpg
Priority by Deputy Mayor / Adjoint au Maire
  • 4138 Views
  • 26 replies
  • 11 Bravos

Resolved! Data and texting work, calls do not

Strange situation: I can text and data works great. I can't make or receive any calls. It won't even ring. I've tried my SIM in 2 phones that have this same problem: Samsung S20 Ultra and LG G8X. The LG was working a couple years ago when I last used...

analogmike77 by Good Citizen / Bon Citoyen
  • 497 Views
  • 15 replies
  • 1 Bravos

Port number

Having problems with this. Ca  some one help please

Laala by Great Neighbour / Super Voisin
  • 201 Views
  • 4 replies
  • 1 Bravos

App and website crashing when trying to create a new account

HiI've bought a sim card and when I try to create a new account the app crashes after entering my new login information. I tried to use the website, but an error message (error XXX) always appears after trying to log in.  

Anamili by Great Neighbour / Super Voisin
  • 209 Views
  • 6 replies
  • 1 Bravos

Resolved! Phone purchased from public mobile

My refurbished phone is not working.  No one can hear me - it seems that there is a problem with the microphone.  How do I return it or exchange it??

cathy23 by Great Neighbour / Super Voisin
  • 246 Views
  • 6 replies
  • 1 Bravos

Emergency Alerts

My wife and I have been on the Public Network for more than a year.   She receives ALL the RCMP and Weather Alerts just fine ….   However I have never received ANY ???   Why ???   We both have iPhones.  Mine is an iPhone X —-  iOS ver. 16.5.1 (c) 

Kurt2 by Good Citizen / Bon Citoyen
  • 480 Views
  • 18 replies
  • 1 Bravos

What’s Wrong?

I did not use my phone at all for the whole June and the first 15 days of July this year due to my being away from Canada on holiday. However, to my surprise, when I checked my “Usage History”, I found records of Outgoing Calls of the same number (64...

Chenhhabc by Great Neighbour / Super Voisin
  • 171 Views
  • 3 replies
  • 1 Bravos

Need help to pay my bill before the due date.

I had to create a new account because my laptop broke.  I also changed my number so I couldn't access my account.  I want to update my information in my account and pay before the due date.  If I wait then I won't have have any service and I am havin...

Helenprimo by Great Neighbour / Super Voisin
  • 204 Views
  • 4 replies
  • 1 Bravos

App Glitches.

I noticed two glitches within the Mobile App today when doing Activations, when porting a number in using the 'Transfer Number' setting under My Profile it would not allow me to check the 'I authorize the transfer of my phone number to Public Mobile ...

SmartSelect_20230719_174007_Public Mobile.jpg Screenshot_20230719_170607_Public Mobile.jpg
Priority by Deputy Mayor / Adjoint au Maire
  • 107 Views
  • 1 replies
  • 1 Bravos
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