Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I recently ordered a Public Mobile SIM Card directly on the App through the 'Shop SIM Card' Section. It said it would take two business days to arrive when ordering it so I haven't yet received it since it's the weekend. I'm just wondering why i neve...
Hi everyone,i want to transfer my e-sim from one device to another. Can I do that, if so how?I can’t even submit a ticket, it says error
Hello ,I recently switched from a physical Sim card to an eSIM, and I thought it was done correctly, but for some reason I can’t receive phone calls, but I can make them . SMS messages seem to be working fine thou what do I do ?
Hi, so I have a pm sim card that is probably 2 yrs old that I tried to use then but bell wouldn't unlock my phone so I never switched. So I finally got a new phone and it says the SIM is already in use when I try to activate it, I tried the esim but ...
Edited by ShawnC13: REMOVED QR just so no one else can scan. If activation failed not sure if it was still an open E-sim
I contacted Virgin Mobile to port my Public prepaid number over to them. I received no text from Public asking for my approval, and the port has not happened yet. In addition, I have tried four different browsers but all of them throw a 404 error whe...
I cant call a certain number. And only this number for some reason. I can text it. And I know others can call it. When I call I get a robot voice saying 5b1 you have reached a number that is not equipped for incoming service
Hi, has anyone started receiving text message reminders again for upcoming payments due on a certain date? I received a text message from Public Mobile saying:“Public Mobile here. Your payment is due on Aug 15 & there are insufficient funds in your a...
How do I port back to Public mobile from Rogers
Hello I'm trying to activate my phone and I am getting the error"7b1 your phone is not activated on the network"I have done the followingReset my phoneReset the network settingsTurned the Wi-Fi on and offThe phone registers its on Public Mobile but i...
Hi,I transferred the SIM card (same phone number) from my old iPhone to my new iPhone around 2 weeks ago. I think it's because I didn't reply to the confirmation message in time and now I can't receive any message or calls on the new phone. Could any...
Suggest service ticket initiation from account self serve page. That would save time and efforts for the subscriber.
How do I check my data usage? Many thanks Champa
Hi,I received my new simCARD but cant login to my account. Keep saying that code is wrong....25 times code was resent, still wrong code. What is going on?
I'm planning to go on vacation to UNITED KINGDOM and I have Samsung Galaxy S9 phone. I have been advised that an app called 'Airalo' or 'Normad' is good with regard to esim. Has anyone of you used one of these apps on the Andrroid phone S9? Many than...
Hi there:I am travelling to Europe in September and would like to use my phone with an Orange SIM card. Can I switch SIM cards without losing the PM rewards I have now? I do not want to cancel my PM service. I just want to use my iPhone for a couple ...
Is this plan for Quebec residents only? Or do they just pay $5 less? I asked for clarification for a referral of mine and I'm wondering if I just got the wrong end of the stick? According to the CSA I have.....? Not a big deal I just want to confirm....
Hi Community, I’m new here, I just made a payment, and now it says that the transfer of number has been made because I restarted my phone but I don’t have signal and can’t make any call or use my data
im locked out of my sim and i cant make the payment the only option left is to leave public mobile
For the past two weeks or so, mobile phone service has been very spotty in the Grand Bend area, on Lake Huron. This has affected several people with Public Mobile phone plans. Sometimes calls go through, sometimes they don't, sometimes they drop. Ve...
Hi, I purchased the $39 plan with eSim option but cannot install the app without changing my country, which I'm not prepared to do as I will be going back in a few months. I would like to transfer it to a Sim card which I already have one from Public...
I added 1GB of data to my daughter's phone from her rewards and then paid for 3GB to be added because she's gone on a trip. Both shoe up under the add on section but neither is being used and she got a text to her phone to add more data. I don't wa...
So I switched from freedom mobile today to public mobile through online and got my esim. My phone said that everything went through successfully. I can receive texts and make texts, I can call and use my data but I can’t receive calls and I cannot ge...
I bought an e sim and a 56$ plan and the cellular data said it’s connected to telus but the app says to gain full access verify the phone number u selected but the device is not getting any text messages and cannot send any text messages the esim is ...
Last year I never got a Christmas time text message with bonus data + minutes. My partner received the text but I did not. What can I do to ensure I get the text this year? Is it possible that I accidentally texted STOP to the promotions texts that e...
Just switched my plan to the new Canada US plan but I keep getting tithe message “cannot activate cell network use wifi or turn cellular data on”. Cellular data is on so??
I have 1gb of data plan and rarely use it up but I've been traveling this past month so got the 3gb add on data around July 20th to use for the rest of that cycle and into this one. My plan turned over August 5 and when I check my usage it's only usi...
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