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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11141 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22086 Views
  • 181 replies
  • 24 Bravos

Resolved! phone didn't ring when get phone call

I can only get the phone call from my contact list. My phone didn't ring at all when people's phone number other than my contact list. I was looking for a job, and I missed couple of phone calls from the industry. How can I fix it?

xiao1 by Great Neighbour / Super Voisin
  • 106 Views
  • 4 replies
  • 0 Bravos

Resolved! Can’t resume activation.

I’m trying to switch to Public but I encounter an error when I go to ‘resume activation’. There is no error code, only ‘XXXX’ is displayed. I’ve been trying for three days now. 

RelishedSloth by Great Neighbour / Super Voisin
  • 109 Views
  • 2 replies
  • 1 Bravos

Resolved! Active after 10 days?

I'm currently with another provider and contract end 10 days later. Can I order the PM plan now and active it after 10 days later? 

Newton99 by Good Citizen / Bon Citoyen
  • 111 Views
  • 4 replies
  • 0 Bravos

Transferring Number from Bell Mobility

Anybody have any experience of transferring a number over from Bell? I've been waiting for 2 weeks.The chatbot and "customer service" seem totally useless.

pjwdoyle by Great Neighbour / Super Voisin
  • 87 Views
  • 2 replies
  • 0 Bravos

Not able to subscribe

i am new to PM, just registered an account and try to subscribe the $34 50GB CAN-US plan, but every time after log in, i got a "system error, try again later" msg and not able to go further (via web browser), any advise?

RayLiang by Great Neighbour / Super Voisin
  • 111 Views
  • 4 replies
  • 1 Bravos

New user, not receiving service

Hi, I just subscribed last night, transferring from freedom mobile.When I first downloaded the app everything seemed to have gone well, i was able to do my transfer from freedom, but i got a notification that my esim was not downloaded. The qr code o...

Xavzur by Great Neighbour / Super Voisin
  • 60 Views
  • 1 replies
  • 0 Bravos

Downloading Pictures

I have not been able to download images on my phone. I bumped up my data to 100GB

mapmaniac by Great Neighbour / Super Voisin
  • 70 Views
  • 2 replies
  • 0 Bravos

Resolved! Noticed that iPhone switches to 5G+ with iOS 17.4 update

Just updated my iPhone SE to iOS 17.4 and noticed that my phone switches from 5G to the 5G+ band.  The speeds are still the same, 250Mbps max. Read somewhere that this is also happening to Telus and Koodo with the iOS 17.4 update. Haven’t heard anyth...

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fspilot by Good Citizen / Bon Citoyen
  • 169 Views
  • 2 replies
  • 0 Bravos

Can't Transfer my number

This is ridiculous. I haven't had accessed to people with SMS in 2 days. I have tried everything. Can someone please help me transfer my number. No non iPhones can call or text me. I have tried resetting my phone, taking the SIM in and out. Literally...

AmandaJohnson by Great Neighbour / Super Voisin
  • 67 Views
  • 2 replies
  • 0 Bravos

Number transfer

HELP....transferred my # to Public Mobile but number has not ported yet???? I spoke to other provider who confirms they received AND authorized request to transfer....what gives

Anxious by Great Neighbour / Super Voisin
  • 104 Views
  • 3 replies
  • 0 Bravos

iPhone not switching from LTE to 5G

My iPhone 14 Pro Max will not switch from 4G/LTE to 5G. I can force it to work but I have to reset the network settings for it to connect to 5G. My wife is with Public and she has no issues. We tested it sitting right beside each other and she is con...

GY7802tv by Good Citizen / Bon Citoyen
  • 290 Views
  • 15 replies
  • 0 Bravos

Phone Question

I have a Samsung A54 5G Unlocked International version phone purchased in the US. Will this work?

99entry by Good Citizen / Bon Citoyen
  • 177 Views
  • 8 replies
  • 1 Bravos

Can't Call Out!

Hi I am unable to make and receive phone calls.  Everything else is working.  Can someone help me please? 

Carts7 by Great Neighbour / Super Voisin
  • 75 Views
  • 3 replies
  • 0 Bravos

Resolved! Customer service

How long does it take for customer service to reply to messages. Been since last night. Still nothing. Need esim as I deleted mine. If this is what I have to do to get help. Not happy with this. 

vhicke by Great Neighbour / Super Voisin
  • 163 Views
  • 6 replies
  • 0 Bravos

Not getting incoming calls

I ported from Fido yesterday and am not getting incoming calls or text messages.I am able to make calls and send text messages.Please help!

Phil1238 by Great Neighbour / Super Voisin
  • 74 Views
  • 1 replies
  • 0 Bravos

Resolved! Can-US promotion

I changed my subscription to the Canada US 50gb deal for $34 and it would have started on March 21. However,  I needed it to start earlier.  So, I deleted the promotion thinking that I could just re-select it and start it sooner. Unfortunately, the d...

Cujimoto by Great Neighbour / Super Voisin
  • 217 Views
  • 6 replies
  • 0 Bravos

Resolved! Plan switch

At one time of day would a new plan start?  It shows that I’ve used no data yet, credit card has not been dinged yet but I’m in the USA  and could use the data included now.  

Nbhiker2023 by Good Citizen / Bon Citoyen
  • 123 Views
  • 5 replies
  • 0 Bravos

trouble transferring number

Hello,I started transferring my number yesterday evening.  I initiated the transfer,  confirmed it via the SMS sent by my previous carrier and then then switched to my new public mobile sim card. Having waited the prescribed 5hrs my phone still does ...

rocketrichard by Great Neighbour / Super Voisin
  • 110 Views
  • 2 replies
  • 0 Bravos

Can't receive OTP(one time passwords)

I got my plan last week, I ported my number from Freedom to Public Mobile. I received 1-2 passcodes already, but now it completely stopped? I hard reset my phone (iphone 13), I turned airplane mode on, turned my line off in settings, shut my phone of...

Ohjonez by Great Neighbour / Super Voisin
  • 155 Views
  • 7 replies
  • 0 Bravos

Change plan now instead of on renewal

Hi everyone! I chose a new plan that was a limited time promo, and without thinking I chose “change on renewal” instead of “change now” which is what I should have picked. I can see the new plan in my upcoming subscription, but I would prefer to be o...

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tmacdou by Great Neighbour / Super Voisin
  • 135 Views
  • 4 replies
  • 0 Bravos

SOS

What should I do if my phone keep saying SOS, bought a new sim but it’s the same thing and my phone was never carrier lock. @Member 

Sevenand by Great Neighbour / Super Voisin
  • 77 Views
  • 2 replies
  • 0 Bravos

Resolved! Porting a number to the current plan

Hi,I have couple of questions...I activated a new 5G plan with a new number. Can I port a number from my another service provider to this plan without changing my account?Is it possible to convert to e-Sim and later to physical sim again?Thanks!

MOBI-7 by Great Neighbour / Super Voisin
  • 137 Views
  • 4 replies
  • 0 Bravos

Downloads

I am unable to download picture attachments even with my mobile data on. Any idea why that is? Am I overlooking something? 

Bozoo by Good Citizen / Bon Citoyen
  • 194 Views
  • 9 replies
  • 0 Bravos

Resolved! Unable to receive any text message

Hello, I got a message from Public mobile after activating my number, it said having trouble transfering my number. Then I have not received any phone call or unable to receive sms from anyone. I can still call but no one can reach me.Please help me ...

GiaTr by Great Neighbour / Super Voisin
  • 197 Views
  • 5 replies
  • 0 Bravos
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