Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Thread has been hidden due to multiple violations of the terms of service.
@CS_Agent I got a text on Monday that said my subscription was put on hold due to unresolved issues with payment. When I logged in, I checked my payment method and it was correct. I updated with the same thing just in case and added a balance. I see ...
I'd like to pause my account @JohnO123
I decided to purchase the new $50 plan that includes United States and Canada data. I am currently in Montana and the data is working but I am UNABLE to send or receive calls or use voicemail. Customer service tells me to turn on VOLTE, but when I tr...
anyone know how to contact support on this provider?
I logged into my account and see this message @Your services are on holdSubscription Expiration Date: Aug 25, 2023Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account w...
Hi there,I’ve been with public for over 5 years now.My brother saw my 3mb download speeds today and was shocked with how slow it was compared to his.I’ve reset my phone, reset the network, tried making a ticket (kept giving me an error), and have tri...
Hi there, I was planning to change my plan today (as it normally changes on the 25th) however it auto renewed today the 24th. If I was to change my plan and make it effective now, would I be charged twice (for the current month and the new plan start...
dupliate thread. already asked here: https://productioncommunity.publicmobile.ca/t5/Get-Support/Incorrect-Renewal-Date/td-p/1032170
Hello, I am trying to log in but an error message keeps saying that 'exceeded log in attempts, please wait after 1 hour'. Its been 24 hours and I am getting the same error. I tried to change password, but it keep saying that my account is locked. ...
We are trying to get account numbers for our two phones. One belongs to me and the other to my wife. When I try to go to profile on my wife's phone it just goes to me with the same account number. How can we get account numbers for each phone?
I keep checking this box, but it keeps asking me to use a verification code. I have not cleared the cache or cookies.
Are incoming calls free or are they counted towards the 100 minutes?
Just passing this to get some opinions maybe I just need more sleep or more coffee. Here's my monthly bill. Billing date is the 24th of each month.So August 24th to September 24th$15 - $4 Loyalty - $2 for cc payment - $1 RaF = $8 On August 4th I rece...
Can someone tell me if is possible to transfer my number from an app to public mobile??
payment tab will not load today. Is there a system wide glitch?
Could I get some clarification on how they work?Data: seems Canada wide?Calling/texting: where can you call from/to? I have international calling add-ons. Would those only work within Quebec?Thank you.
I activated a SIM card two days ago, but my phone is not working . Who can help me? No service Bella
I need live person to talk with - Customer Support AgentJust created account for my daughter and got error 820, the money is charged but account is not created or something similar
I tried to set up a new account last night. registered an account, paid the $45 on my visa. and was unable to complete my phone set-up through the app. the app kept cltiching and opened a blank page. I tried multiple times to reload and update the ap...
I signed up with public yesterday, tried to port my number, accidentally did one digit wrong. Community was great and got me a phone number to cancel the port. But I still can’t get access to my account because it keeps sending codes to the wrong num...
my daughter's phone was stolen and I can't seem to cancel the phone because it is a different number than my primary phone, meanwhile the phone is still active, what do I do?
I paid service and eSim on Aug 20th, when I try to download public mobile app, it needs my phone number, where can I find my phone number. I have been texting you to solve the problem, no answering. You started to charge me already, but I can’t use ...
Trying to subscribe and order a SIM. Tried 3 different Cc options all did not work. Please help. Brian
Is it worth it to buy 200mb of add-on data for $15 on my $15 plan that already has 250mb. Or upgrade to 1G for $25
Hello, My payment went through but when activating on the public mobile app the activation failed and only said to contact support. The live chat agent told me to post here.
@CS_Agent Please change my credit card charge to a recurring payment charge. Thank you.
Hello, I have an issue. I gave the refer code to a friend who had forgotten to apply it while registring to Public Mobile. They contacted the support and support corrected the issue. Problem is every month, I do not recieve my 1$ rebate. Same problem...
All the instructions you provide are not appearing. I am very frustrated. I would like for an agent to email me. If I can’t arrange payment, my phone deal will be cut off. NOTHING has worked. I have spent 3 hours trying to resolve this. Please, pleas...
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