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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! My profile has been locked out

Hello, I am trying to log in but an error message keeps saying that 'exceeded log in attempts, please wait after 1 hour'. Its been 24 hours and I am getting the same error. I tried to change password, but it keep saying that my account is locked. ...

Account number

We are trying to get account numbers for our two phones. One belongs to me and the other to my wife. When I try to go to profile on my wife's phone it just goes to me with the same account number. How can we get account numbers for each phone?

Resolved! "Trust this computer" message doesn't work

I keep checking this box, but it keeps asking me to use a verification code. I have not cleared the cache or cookies.

Regarding the $15 a month prepaid option

Are incoming calls free or are they counted towards the 100 minutes?

Resolved! Billing looks off... first time with Community Rewards

Just passing this to get some opinions maybe I just need more sleep or more coffee. Here's my monthly bill. Billing date is the 24th of each month.So August 24th to September 24th$15 - $4 Loyalty - $2 for cc payment - $1 RaF = $8 On August 4th I rece...

Resolved! Looking to join PM

Can someone tell me if is possible to transfer my number from an app to public mobile??

payment tab

payment tab will not load today. Is there a system wide glitch?

Quebec only plans

Could I get some clarification on how they work?Data: seems Canada wide?Calling/texting: where can you call from/to? I have international calling add-ons. Would those only work within Quebec?Thank you.

Resolved! Activate

I activated a SIM card two days ago, but my phone is not working . Who can help me? No service Bella

Resolved! how to get help from live person Customer Support Agent

I need live person to talk with - Customer Support AgentJust created account for my daughter and got error 820, the money is charged but account is not created or something similar

unable to complete my phone set up on the app

I tried to set up a new account last night. registered an account, paid the $45 on my visa. and was unable to complete my phone set-up through the app. the app kept cltiching and opened a blank page. I tried multiple times to reload and update the ap...

Still locked out of account no now even community

I signed up with public yesterday, tried to port my number, accidentally did one digit wrong. Community was great and got me a phone number to cancel the port. But I still can’t get access to my account because it keeps sending codes to the wrong num...

Resolved! stolen phone

my daughter's phone was stolen and I can't seem to cancel the phone because it is a different number than my primary phone, meanwhile the phone is still active, what do I do?

Can’t register my service

I paid service and eSim on Aug 20th, when I try to download public mobile app, it needs my phone number, where can I find my phone number. I have been texting you to solve the problem, no answering. You started to charge me already, but I can’t use ...

Resolved! All 3 redirect card options denied

Trying to subscribe and order a SIM. Tried 3 different Cc options all did not work. Please help. Brian

Data

Is it worth it to buy 200mb of add-on data for $15 on my $15 plan that already has 250mb. Or upgrade to 1G for $25

Resolved! Activation failed

Hello, My payment went through but when activating on the public mobile app the activation failed and only said to contact support. The live chat agent told me to post here.

Recurring payment charge

@CS_Agent Please change my credit card charge to a recurring payment charge. Thank you.

Refer code friend not applied

Hello, I have an issue. I gave the refer code to a friend who had forgotten to apply it while registring to Public Mobile. They contacted the support and support corrected the issue. Problem is every month, I do not recieve my 1$ rebate. Same problem...

Update credit card info for payment

All the instructions you provide are not appearing. I am very frustrated. I would like for an agent to email me. If I can’t arrange payment, my phone deal will be cut off. NOTHING has worked. I have spent 3 hours trying to resolve this. Please, pleas...

Stolen Phone

My phone has been stolen and has not been recovered. I have purchased a new SIM from KOODOO and I would like to transfer my old number to the new SIM

cant make payment

i had pre authorized worked fine 1 kids phone says its on hold till payment i go to pay it says payment cant be processed at this time its been 2 days using master card yes its good and not maxed out help pls thanks

Transferring number problem

I have an account with one phone number in Public Mobile. Also, I have another one in chatr. I was trying to transfer the chtr one to PM. And I can have two phone lines in PM in one account, but I found I was wrong. PM does not allow that. The reques...

@CS_Agent - Trying to get an addon refund

I accidentally bought a 3GB addon I'd like to remove. The ticket system is giving me a 404. Any help?Feel free to PM me and delete this thread, oh wise agent. Thank you

Resolved! Do Public Points get added automatically or is it someone that does it?

I recently subscribed to a 3 month plan, but didn’t get the points.I already submitted a ticket, I’m just curious to know if it’s the system that does it or someone.thanks!

e-sim

So I have two phones that I currently use, one is for work and one is for personal use. Am I able to use one of the numbers as an eSIM number on the other phone?

@CS_Agent in our Community

Recently purchased US roaming add-on while in Alaska. Never able to connect. What do I do now.

Resolved! Postal Code Issue.

I've recently had 3 Referrals all from the same household, it was a mother + her son and daughter. I first Activated the mother and her daughter which worked perfectly fine, the system accepted her Credit Card and Postal Code even though it's a newer...

Help to cancel a service

Hi, I need to cancel my service as I lost my phone. I can log in into my account to go cancel it myself as it asked for the eversafe code that is been send to the phone that we lost. I tried private messaging an agent, tried facebook and instagram me...

Can’t access my account

I tried to port a number yesterday but it was the wrong number. Thanks to this community I was able to get the port cancelled BUT I can’t access my account. It sends a code to my email which I enter, it then sends a code to the phone number I incorre...

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