Community

Payments

Why am I not getting credit for pre authorized payments?

Overcharged money

I have been charged two time.. please return my overcharged money.

Login screen locked showing "Lets resume your activation" and no option to cancell out

I am an existing customer and i cant cancel the resume your activation screen

x3 $45 vouchers did not apply to my balance but do not work anymore

I topped up using 3 $45 vouchers but nothing was added to my account. It still shows as I'm short on balance and my plan did not renew. When I try to use these vouchers again system says they were used. In payment history it says that plan was purcha...

Won't let me update my credit card

My credit card is close to expiring and I've been trying to add the new credit card to my subscription. For whatever reason, every time I try to update the credit card information ("Manage my Subscription"), I get the same message:  OOPS! WE ENCOUNTE...

Buy a new plan

When I want to buy a plan I receive an error which says: Payment Failed! Please try again or use a different payment method.what can I do for this?

Esim not compatible; how do I switch?

I thought my phone was Esim compatible but after purchase I can’t activate it. How can I get a physical sim card for the plan I’ve purchased? 

Absolutely pathetic service - difficulties paying

The payment system did not work today. I got a text today telling me my subscription was suspended because I had not paid a bill. (My debit card validity date changed). Then I tried to update the card and I couldn't. So after an hour of working on it...

New 5G $40 at 30GB plan for new customers

There is a new plan available but only to new customers.

Stop using

Hi there. I want to stop using this phone number, what should I do?

cant login into my account

Hi, i just created an account and it wont let me login in it keeps sending a code to a phone number that it not mine

Will my 3G network plane work in the US with roaming

Will my 3G network plane work in the US with Roaming

Sim card

I subscribed last week, and I still haven't receive my sim card  

Stop payment

i changed the provider with my phone but public mobile keeps taking money from my account since April. How do I stop the payment? I’m unable to access this trough self serve. thanks

In/out phone calls not working. Can’t submit ticket.

Hi.  Been a public mobile customer with the same number for close to 7 years now.  I currently have an iPhone 13. Occasionally, when making out going calls I would get a “6UT1” error message.  I found putting a +1 in front of the area code would fix ...

Can't receive message or call

I won't be able to calls or text after transfer from Freedom Sim card to PublicMobile eSim. Then i bought a Sim card; because eSim doesn't work that while. But I ended up can't activate my Sim card; because I can't get code from Public mobile to log ...

Wrong Add-On

Hi can I  cancel an Add On I did yesterday. I thought this Add on of 300 LD international minutes includes Egypt. Is there any Minutes Add On including Egypt?

@CS_Agent Wrongful billing

On August 9,  I tried purchasing 1GB Data using text message.After purchase, I was not given access to purchased data. The purchase did not seem to work.However, I noticed today that I was billed 17.25$ for the extra data, even though I was not given...

@CS_Agent in our Community

having trouble with porting my number. My current carrier says that information is missing from the request submitted by Public Mobile

changing subscription

I reactivated subscription as I'm back from Europe. But I noticed a better deal for almost same price with more data and 4g. However, when I went to pay, in 'change subscription' area, it asked for new amount (few dollars more) but no mention I'd pai...

Community posts

All go to spam. Why. 

How do i refund monthly credit card charges when im no longer using the number and left the country