Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just registered my new sim today (August 31st) and paid for $15 plan and then couldn't complete suscription due to system error, now I'm able to login but not able to use phone service.There is warning notification on my account, "Your services are...
I have a cell phone and plan with Public Mobile. I have bought a cell phone for my husband and ordered a Public Mobile SIM card. Two questions:1) Is there a plan available when getting a second plan/discount for a family member?2) How do I get a tel#...
Yesterday I referred someone who lives on the outskirts of Vernon, British Columbia. This individual has 5 lines to switch, and instead of doing them all at once on the same day we've been doing one per day incase the Card issuers think he's being do...
I got a 5G plan today and the 5G worked for a few seconds while setting up my eSim. I'm in a solid 5G area according to the coverage map, but I'm getting only LTE. i have an Iphone 5G compatible. Did Network reset and no luck. Can't create a ticket ...
I'm travelling to BC Interior next week from southern Alberta. This is my first time leaving my coverage area for another province. What do I need to do to maintain my phone and data coverage as I travel?
Hi! Is it possible to use my referral code to buy a second plan (a new line) for my daughter under my existing account or do I need to create an entirely separate account with a different e-mail to use the referral code? If it is possible, can you pl...
Hello Most of time I pay my account by vaucher today I already pay 25$ after I want to do one more vaucher of 50$ didn't go true Try to buy another vaucher 40$ didn't go true what is the reason. I try to do online didn't go true .Representative from ...
As the title says.....I also cannot find my profile. Can anyone else find it and give me the link?Please note I can only reply by editing my original post so you won't get a notification of my response.@J_PM I was told by Andu that this issue was esc...
hi can someone help me please. I just changed my subscription as I realized I was paying $40/month for more than 4 years now and my plan was 6gb data and only provincial call and text. I went to change it today as I need Canada wide calling and reali...
My account lock and I can’t access due to number change and not received full access
I accidently deleted my eSim and now 2FA with EverSafe does not send me my code.I purchased a physical Public Mobile SIM to see if I could reactivate it with it but no go.My phone no longer works.I cannot login to my account because of the 2FA from E...
Just wondering why my bill comes at a different date each month?
Hi all,I just port my number from Fido. A few days have passed and I find that I can call and receive calls from landlines and telus, but not from Roger's. Anyone could help me here?
I Accidentally typed the wrong PIN now I need my PUK code, please
I have been overseas and not used my phone for six months. When I returned, I discovered that my phone required me to enter a pattern. But as I had not chosen a pattern myself, I am at a loss to know what to do about this. Any help welcomed.
I have the email registered, I've reset the password, I've tried to complete a new account for the past hour. Site keeps looping from log-in to sending a code, then the code is incorrect. Any help??
Hi,I’m trying to port my number out to Number Barn. Number Barn tells me that they tried to initiate the port, but received a message from Public saying that I did not respond to the authorization request. Meanwhile Public never actually sent me this...
Hi there - I can not activate my new account and I can not sign in to my account. I keep being told that my log in credentials are incorrect - when i try to rest the code i am sent via email is also "incorrect". I can not reset credentials via phone...
I have two $25 per month plans. One plan is more than the other according to my VISA statement. Why?
HelloRecently I had an inquiry about a Flash offer that my wife and daughter received. Then In reading about others who’ve received or are asking about other offers they’ve seen on this site, it’s become abundantly clear that users aren’t happy becau...
My 30 day plan just renewed at $65, from a previous $50. The plans I’m looking at are 90 days. I prefer a 30 renewal on data. Is there a plan I’m missing?
My CC expired and when I added my new CC it took and didnt give me any issues but when my plan renewal rolled over it failed and when I go to pay I get "Sorry, we're not able to process your payment at this time. Please try again later."Ive tried al...
I want to register another line. Now Telus has physical Sim card sale ($5). Can I use Telus one instead of using Public Mobile Sim card?
I am trying to switch to public mobile. I downloaded the app, picked a plan, filled in things all the way though to stage six. Than it says subscription not activated, and when I try to log into the website it says my password isn't right, but when ...
if you have not yet signed up with public mobile, DONT! i have never had such a horrific experience as i have had with this company. It is not worth it!!!
@CS_Agent Need to top up and reactivate.Have new SIM as old phone was lost.It keeps sending verification text to inactive number to login.What can I do?I can provide my number/ other login email upon request.Abdul
I currently have a $15 3G plan with multiple $1 rewards for autopayment, refer a friend and loyalty. I want to move up to the $25 3G plan without losing my $1 rewards - will these be grandfathered ? (don't want to change to the points rewards accid...
@CS_Agent I just switched to Public days ago and subscribe the paln of 45 bucks for 30 GB....and now the same plan for new customer is 40.00...can i ask plan match
hi, I received a text message offer that I want to give to my wife who is a public mobile user for a long time but did not get the offer. is this possible?
How do I setup my voicemail without recording my name or a greeting? When I call my voicemail, it asks me to record my name and I can't skip it.
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