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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11123 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22052 Views
  • 181 replies
  • 24 Bravos

Data usage

Why is my data being used while I am connected to wifi? This happens most nights when I am not using my phone and at my home connected to wifi.

PJHalli by Great Neighbour / Super Voisin
  • 213 Views
  • 5 replies
  • 0 Bravos

Resolved! Help for my dad's account

My dad said his public mobile account has been disconnected for 1 month now and he doesn't know how to fix it. He can text, but not call? Could you tell me what is the problem with his account, as he can't explain it? Then hopefully I can help him so...

MayMones by Great Neighbour / Super Voisin
  • 212 Views
  • 6 replies
  • 0 Bravos

Porting number to Public Mobile

I just switched to Public from Shaw mobile, I’m trying to keep my same number but they are having issues get it from Shaw. Has anyone else had an issue porting their number from another carrier? Is it all up to public mobile to do or does my old carr...

Mateopipe by Great Neighbour / Super Voisin
  • 207 Views
  • 7 replies
  • 0 Bravos

Transferred phone number

I signed up my son for public mobile and transferred his number over. And then when I was asked to confirm for full address and a code will be sent to the number. The code was sent to another number I've never seen. And when calling, and was asked to...

Sopaul by Great Neighbour / Super Voisin
  • 208 Views
  • 5 replies
  • 0 Bravos

Resolved! How can I pause an account without access to phone?

My son is on an international exchange. I can' log into his account to pause it for 90 days because it requires a code sent to his phone. But he can't receive messages on the number attached to his SIM card because he's in Switzerland. Please help!!

YolandaR by Great Neighbour / Super Voisin
  • 210 Views
  • 2 replies
  • 1 Bravos

Unable to "confirm for full access"

I am leaving the country for an extended period of time and I need to disable auto pay however I cannot confirm my account because the OTP code never arrives.

fm73 by Great Neighbour / Super Voisin
  • 197 Views
  • 2 replies
  • 0 Bravos

Locked out of account

I have been locked out of the account since aug3. Have reset password a number of times. No access

Kelmon by Great Neighbour / Super Voisin
  • 143 Views
  • 1 replies
  • 0 Bravos

lost sim card

i lost my sim card. i bought a blank public mobile one how do i activate? can someone help

Bogdana by Great Neighbour / Super Voisin
  • 159 Views
  • 5 replies
  • 0 Bravos

'keep alive' plan?

Is there, or will there ever be, a 'keep alive' plan? I am an expat from Canada and even at the lowest subscription price, it adds up pretty fast over the years for something I basically get no value from fromHowever, I would like to preserve my numb...

boal by Great Neighbour / Super Voisin
  • 288 Views
  • 10 replies
  • 0 Bravos

Account suspended

My account got suspended the day after payment was due.  No warning text or anything to let me know my account wasn't active. There was a problem with my card, I could have and did solve the card problem in 5 minutes but I still lost a customer who c...

Rtf by Good Citizen / Bon Citoyen
  • 266 Views
  • 7 replies
  • 1 Bravos

Resolved! Block usage

My son had 3GB, was always going over -  I changed provider, Upgraded him to 20GB on his phone and now he is always on his phone.  On other plans i was able to block his usage, is there a way to do this on Public mobile ? Total, per week,  per day et...

TanyaWaiz by Good Citizen / Bon Citoyen
  • 333 Views
  • 10 replies
  • 2 Bravos

Cancel/Port Out

Trying to leave Public Mobile. I’ve used the chats to help me and all of them say I will receive an SMS. Nothing yet and I’ve tried this quite a few times. How can I leave?

TBB by Good Citizen / Bon Citoyen
  • 196 Views
  • 4 replies
  • 1 Bravos

I can't sign in and compete my subscription

Hi, I am a new public mobile user. I bought the sim card and tried to transfer my old number. I went through the process and made the payment then I am not able to sign in any more. Please help. Thanks 

SuhadOmar by Great Neighbour / Super Voisin
  • 144 Views
  • 6 replies
  • 1 Bravos

Reward

I thought I was buying extra data but it is only for the us   And I exchange for regular data

9Gkate by Great Neighbour / Super Voisin
  • 149 Views
  • 3 replies
  • 1 Bravos

Call forward conditional/variable - can't get to work

I've tried getting call forwarding conditional (and other forms of call-forwarding other than straight-up call-forwarding) with these instructions:https://publicmobile.ca/en/on/get-help/articles/call-forwarding?&&&&gad=1&gclid=CjwKCAjw8symBhAqEiwAaTA...

PoprocksCk by Good Citizen / Bon Citoyen
  • 217 Views
  • 3 replies
  • 0 Bravos

Billing overcharge

How many times have you overcharged me for 40 plan with rewards?$50 is overcharge . Fix this or I am gone

free7reigns by Good Citizen / Bon Citoyen
  • 257 Views
  • 8 replies
  • 0 Bravos

lost/stolen phone

My mother-in-law's phone was probably stolen. We tried to go into her account to report it stolen, but it sends a code to her phone..... which she doesn't have. How can we sign into the account?

Eli19 by Good Citizen / Bon Citoyen
  • 173 Views
  • 8 replies
  • 0 Bravos

Resolved! Charge

I was charged $5.65 the other day and I cannot figure out why.  I've checked my account and I did not add an add-on.  Please help.Thanks.

Merging Calls

Not sure if this is an issue with PublicMobile or me so I decided to ask.I have an Iphone 7+.  When I try to merge a call, I can't hear the person I called first anymore. The first person can still hear me, though.I have the US-Canada plan.  I'm merg...

Lenard by Great Neighbour / Super Voisin
  • 122 Views
  • 2 replies
  • 0 Bravos

Resolved! Locked out

My husband is.locked.put of his account. I was originally set up in his father's name, his.father has since left public, but my husband's account is still active. He needs to get in and change the credit card information, but he cannot access his pro...

Chantellemax by Great Citizen / Super Citoyen
  • 331 Views
  • 9 replies
  • 0 Bravos

Resolved! Multiple add-on charges

My daughter who is using this phone received multiple text messages on Sunday about 3gb data add-ons to which she replied STOP. We nevertheless were charged 30$ +tx three times. This data is largely unused and I would like these charges reversed

JeanMaurais by Great Neighbour / Super Voisin
  • 289 Views
  • 10 replies
  • 0 Bravos
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