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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22070 Views
  • 181 replies
  • 24 Bravos

Transferred number not workkng

Hi I just signed up yesterday with a plan with an esim and I wanted to transfer my number from my last provider but I still cannot get anyone messages or calls 

Alyssa30 by Great Neighbour / Super Voisin
  • 135 Views
  • 5 replies
  • 1 Bravos

Resolved! ENTIRELY FRUSTRATED

I am so **bleep**ing frustrated with this provider. And this is currently the last straw or I'll just move away. How can it be so hard for a paying customer to get support? How can it be this hard? I have to Google and search everywhere. No phone, no...

Justcabyr1 by Great Neighbour / Super Voisin
  • 220 Views
  • 5 replies
  • 0 Bravos

eSIM accidently deleted

I accidently deleted my eSIM with public mobile. Is there a way for me to retrieve it and restore it again?

Sopaul by Great Neighbour / Super Voisin
  • 409 Views
  • 8 replies
  • 0 Bravos

Resolved! SIM Order Number.

I recently ordered a Public Mobile SIM Card directly on the App through the 'Shop SIM Card' Section. It said it would take two business days to arrive when ordering it so I haven't yet received it since it's the weekend. I'm just wondering why i neve...

Screenshot_20230812_235459_DuckDuckGo.jpg Screenshot_20230812_235901_DuckDuckGo.jpg Screenshot_20230813_000740_DuckDuckGo.jpg
Priority by Deputy Mayor / Adjoint au Maire
  • 367 Views
  • 6 replies
  • 3 Bravos

Resolved! Esim transfer between 2 devices

Hi everyone,i want to transfer my e-sim from one device to another. Can I do that, if so how?I can’t even submit a ticket, it says error

Ritika123 by Great Neighbour / Super Voisin
  • 258 Views
  • 5 replies
  • 2 Bravos

Resolved! Can’t receive calls after eSim transfer

Hello ,I recently switched from a physical Sim card to an eSIM, and I thought it was done correctly, but for some reason I can’t receive phone calls, but I can make them . SMS messages seem to be working fine thou what do I do ? 

Steve1983 by Great Neighbour / Super Voisin
  • 1907 Views
  • 4 replies
  • 1 Bravos

Resolved! SIM card

Hi, so I have a pm sim card that is probably 2 yrs old that I tried to use then but bell wouldn't unlock my phone so I never switched. So I finally got a new phone and it says the SIM is already in use when I try to activate it, I tried the esim but ...

MZ7 by Great Neighbour / Super Voisin
  • 210 Views
  • 6 replies
  • 1 Bravos

Resolved! Pixel 6 failing to download sim

 Edited by ShawnC13: REMOVED QR just so no one else can scan.  If activation failed not sure if it was still an open E-sim

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josecanedo by Great Neighbour / Super Voisin
  • 292 Views
  • 4 replies
  • 1 Bravos

Resolved! Porting away from Public

I contacted Virgin Mobile to port my Public prepaid number over to them. I received no text from Public asking for my approval, and the port has not happened yet. In addition, I have tried four different browsers but all of them throw a 404 error whe...

purisma by Great Neighbour / Super Voisin
  • 445 Views
  • 10 replies
  • 1 Bravos

Resolved! 5b1 not equipped for incoming service

I cant call a certain number. And only this number for some reason. I can text it. And I know others can call it. When I call I get a robot voice saying 5b1 you have reached a number that is not equipped for incoming service

Taiano1 by Good Citizen / Bon Citoyen
  • 972 Views
  • 14 replies
  • 1 Bravos

Resolved! @Porting

How do I port back to Public mobile from Rogers

yemilad by Great Neighbour / Super Voisin
  • 410 Views
  • 6 replies
  • 1 Bravos

Resolved! @CS_Agent

Hello I'm trying to activate my phone and I am getting the error"7b1 your phone is not activated on the network"I have done the followingReset my phoneReset the network settingsTurned the Wi-Fi on and offThe phone registers its on Public Mobile but i...

S-McKenna98 by Great Neighbour / Super Voisin
  • 165 Views
  • 2 replies
  • 1 Bravos

Service Ticket

Suggest service ticket initiation from account self serve page. That would save time and efforts for the subscriber. 

Dipak50 by Great Neighbour / Super Voisin
  • 98 Views
  • 3 replies
  • 2 Bravos

Resolved! My account

How do I check my data usage? Many thanks Champa 

champa1 by Good Citizen / Bon Citoyen
  • 214 Views
  • 4 replies
  • 1 Bravos

Cant activate SIM

Hi,I received my new simCARD but cant login to my account. Keep saying that code is wrong....25 times code was resent, still wrong code. What is going on?

RPropost by Great Neighbour / Super Voisin
  • 102 Views
  • 2 replies
  • 0 Bravos

Resolved! Service

I'm planning to go on vacation to UNITED KINGDOM and I have Samsung Galaxy S9 phone. I have been advised that an app called 'Airalo' or 'Normad' is good with regard to esim. Has anyone of you used one of these apps on the Andrroid phone S9? Many than...

champa1 by Good Citizen / Bon Citoyen
  • 150 Views
  • 3 replies
  • 0 Bravos

Resolved! European Travel

Hi there:I am travelling to Europe in September and would like to use my phone with an Orange SIM card. Can I switch SIM cards without losing the PM rewards I have now? I do not want to cancel my PM service. I just want to use my iPhone for a couple ...

BJS2 by Great Neighbour / Super Voisin
  • 442 Views
  • 4 replies
  • 1 Bravos

$50/40gb Canada/US 5G Roaming plan

Is this plan for Quebec residents only? Or do they just pay $5 less? I asked for clarification for a referral of mine and I'm wondering if I just got the wrong end of the stick? According to the CSA I have.....? Not a big deal I just want to confirm....

Resolved! Active eSim

Hi Community, I’m new here, I just made a payment, and now it says that the transfer of number has been made because I restarted my phone but I don’t have signal and can’t make any call or use my data

dgp by Great Neighbour / Super Voisin
  • 167 Views
  • 2 replies
  • 1 Bravos

Resolved! need help reactivating my sim

im locked out of my sim and i cant make the payment the only option left is to leave public mobile

fash by Great Neighbour / Super Voisin
  • 167 Views
  • 4 replies
  • 1 Bravos

phone service in southwestern Ontario - problems?

For the past two weeks or so, mobile phone service has been very spotty in the Grand Bend area, on Lake Huron. This has affected several people with Public Mobile phone plans.  Sometimes calls go through, sometimes they don't, sometimes they drop. Ve...

John_G1 by Great Citizen / Super Citoyen
  • 304 Views
  • 7 replies
  • 0 Bravos

Purchased a plan with an eSim but want to use a sim card

Hi, I purchased the $39 plan with eSim option but cannot install the app without changing my country, which I'm not prepared to do as I will be going back in a few months. I would like to transfer it to a Sim card which I already have one from Public...

Henry27 by Great Neighbour / Super Voisin
  • 216 Views
  • 6 replies
  • 0 Bravos
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