Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Public Mobile Phone Numbers Not Recognized as Real

Hello,Has anybody verified their LinkedIn account using a Public Mobile phone number. LinkedIn is using the same company some of the airports use for quicker boarding called Clear.The issue is that I get an error message telling me my phone number mu...

Resolved! 5G service unreliable in upper Edgemont area of North Vancouver

Anyone else in this area find 5G doesn't work well here? 3G works fine fortunately, but 5G flaky and phone callers cannot hear what I say. It looks like the 5G equipment is less powerful than the 3G equipment.I'm using an iPhone 13 max.

Unsubscribing issues

I bought a phone with Telus back in June and within that period public mobile must have made my payments automatic. I haven’t been using public since and has charged me for every month how do I get a refund?

HELP. My new 60 GB plan does not work. I changed it Sept 17.

Please HELP. I'm out of Data. There was a special and I changed my plan to 20GB a month recently and it did not go through. it still left me on my old 12 GB plan HELP. How do I resolve this. There is no way to contact anyone and the chatbot is drivin...

Data usage

My data usage has been used up prior to the next cycle. This has never happened before and its only started happening over the past 2 months. I am on WIFI 95% of every day (Most days I am connected to WIFI all day). I have checked my settings. 'Back...

I can't make any outgoing calls

My public mobile account thinks I'm in the states but I'm in Canada how do I resolve this?

I need the account number.

eSIM to Sim switch

I got an eSIM plan, but my phone doesn’t support eSIM. I want to switch from eSIM to physical sim, the virtual assistant is useless as I still have not activated my account (can’t as I don’t have eSIM supported device). I think someone needs to conne...

Resolved! Switching from Koodo Mobile to Public Mobile

If I switch from koodo to public can I keep my number and sim card....

Payment failed

Hello I am trying to set up a payment, but it keeps being declined, there are no holds on my card and I have ample credit available.

Resolved! Cannot make or receive calls

@CS_Agent I paid for US Roaming but am unable to make or receive calls. I’m in the States right now completely without phone service despite paying for the 15-day roaming package. Please help! Thank you!!

payments

Hi why cant I process my payment for my renewal? I need my phone to be working.

Sharing Caring Reward

I didn't get reward for referring my wife (****) My Code is ******.

Resolved! 15 days 5G promo

HelloCan I use the free 15 days 5G promo if I already have an active 3G plan?

How to transfer physical sim to esim?

Hello,I purchased an iPhone 15 which is compatible only with esim. I currently have an iPhone 11. I would like to transfer the physical sim card into an eSim. It is important to me to keep the same phone number and the same plan. I downloaded the app...

cannot access data

I cannot access data

roaming charges when in the U.S.

Do unlimited call,text and data plans for Canada/U.S. include roaming when in the U.S.?

Not supporting non-Canadian icloud accounts

Having heard good reviews about community mobile I opened an account with them only to learn that I am not able to install the app on my iPhone registered in Norway. I am thus not able to complete the sim registration. I learned this after paying for...

I can't renew my plan because to access my online banking I need a PIN sent by SMS

I tried to resolve this online, bu the chat has no humans, and the link to submit a ticket is a 404 error in all my browsers.

Resolved! Update Credit card

Hello, I lost my credit card and I forgot to update in PM account. Today my phone number is out of service. But I am not able to login. It looks like the system is down. How can I update it ?

Lost PHYSICAL SIM Card

Hello,Instead of buying a new physical sim card. Is it possible for me to use the old sim card number. I do not know what the number is. What are my options. I would like to de-activate so no-one can use my SIM CARD.Please let me know. My email addre...

Account page down?

When I enter my password to sign in it loads a "We’re sorry, but this page is currently unavailable. Please check back again soon. " Is this scheduled maintenance?

Service not working

@CS_Agent Hello my network is not working (data or voice) at all since this morning, I tried to restart my device multiple times, also tried your guide with the chat bot (reset network settings etc). Still not working. Is there a problem with your ne...

Community

Forum Posts