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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Message send failure

I changed my number today, from Ontario number to a local Calgary number. And then I cannot send text. Keep showing message send failure. restarted my iPhone. Turned flight modal off and on.checked setting-message, iMessage is available for the new n...

Resolved! Plan subscription

I purchased my plan on Sept. 9th or 10th and when I tried to log in, a pop-up is on my account page saying that my subscription was from August 11-Sept 10 and I needed to renew it. How is that possible?

Resolved! Number Transfer

I missed the 90 minute deadline to answer the SMS from my previous provider to transfer my number to Public Mobile. I was told I needed to file a ticket but when I try, an error screen pops up. @CS_Agent

Resolved! International calls

If I take a basic Public Mobile service, what happens if you dial an US or international call? I am hoping the call just fails. I’m hoping to use a Public Mobile phone for my dad’s emergency phone, he has dementia and may dial something by mistake. I...

Resolved! Roaming in USA and unable make or receive phone calls

@CS_AgentUnable to make or receive phones while roaming in USA [Can US 40GB plan]. Data is working. Phone restart did not help.

Resolved! Cancel pm

My friend is leaving Canada and she is not coming back until next year, how she can cancel her PM? I helped her to unsubscribed PM but could not take her visas card number off from the payment, but she just worry if any mistake be made , please help ...

Can I use eSim.me for public mobile?

Just wondering if anyone has used eSim.me to add PM eSims? It seems like an inexpensive way to change your phone into a multiple line phone. I am aware that you can only use one line at a time. Thanks.

Not able to download esim

I am not able to download the esim. I tried transferring my number from Rogers to Public. It was giving me an error so I reinstalled the app. It is not even showing to download the esim option now

Resolved! Changing email address

If I change the email address in my account, do I then use it to log-in going forward?If so, do I also change the password at the same time so they are synced?

Resolved! Security PIN

Please, how do I retrieve my 4 digit account PIN?

Resolved! Services not working

Services not working properly and was charged monthly fee. Have. It been able to submit and request help with this issue… can anyone help?

Resolved! Old rewards

So I’m on the 90GB 90day $117 plan my rewards are looking to be $123 so if I switch to the 60GB 90 day for $102 . Will I keep $21 in my available funds for the next renewal ?or is it use or lose it till next renewal ?in the past on 30 day plans I kno...

Resolved! $15 Plan - eSim App Activation Glitch/Error ("Try Again")

$15 Plan - eSim App Activation Glitch/Error (Try Again)I purchased a $15.00 CAD (Canadian Dollars) plan. In the order confirmation page, I scanned the QR code that proceeded to make me download the Public Mobile app. I logged into the app with my Pub...

Confirmation code

Code goes to wrong phone-inactive account. Cannot access profile to change where the code is sent

How does Public Mobile's network reliability compare to other budget-friendly carriers?

I've been a Public Mobile user for some time now, and I've had a pretty good experience overall. But I'm curious how it stacks up against other carriers you've tried. How does Public Mobile compare in terms of dropped calls or 'dead zones'? Better, w...

Can't Log In

Hey @CS_Agent I can't log into my account; I enter my username/password and it says "Let's complete your activation" with buttons for "Resume Activation" and "Return to Log In Page". No matter which one I click, it takes me to a different login page...

Resolved! Payment

I recommended someone whose billing cycle should begin on July 11, 2023. I used my credit card to purchase the SIM card. The person is supposed to receive their bill in their account and pay with their debit card. Now Public Mobile instead of sending...

Transferring phone number from Koodo

Hi. I am new to PM. I am trying to activate my phone line and port my phone numbers from Koodo over to PM. The PM app is showing my Koodo number but it seems to be not working. Just trying to see how I can get help from a moderator. Thanks.

Activate phone

Please activate my other line using the same credit card ending with 1611

Won't let me change payment method to a BMO debit/credit card

I keep trying to update it and it just has the following error:OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.Even before I subscribed it wouldn't let me use my BMO credit card to subscribe to my plan and now it doesn't accept my debit either....

PLANS

I want to upgrade my current plan from 2GB to get more data. There's a deal with Virgin mobile 40GB for $40 and there's connection fee of $30 . What should I do? If I want to stay with Public mobile, how do I change my plan. Please advise folks. ...

eSim after transfer

I transfer number from fido(also had e sim for this) to public. I downloaded app and everything but no e sim was installed. I am trying to get into app and its sending access code to phone number which I don't have access to anymore because e sim was...

How do I change my subscription from 30days to 90days?

I switched over to the $34/mo 20gigs 90days plan but the 90days didn't register. It shows $39 30days.How can I change it to 90days $34?@CS_Agent

5g Plan

I switched to Public Mobile today. Before I was on Roger's 5g network. I signed up for PM's 5G plan but my phone's indicator shows I'm on an LTE network not 5G. When I had my Roger's sim card in it showed 5G automatically. Is there some setting I n...

Resolved! Help please

Hello everyone I'm not sure what to do I transferred my service from bell yesterday everything looked great I selected yes for the transfer. However it shows my number being changed to what was ported I can text or reviews texts but I can't make call...

Resolved! Community Rewards Points

How do we earn points when we post in Community? Do we get points after a while? I haven't joined Public Points so will I even get any benefits? I have the old rewards system where I save a few dollars every month...

I have refer a new person but no point or message received.

Hello I recently refer a new member, but I do not have a message received , it is successful. but I didn't get any point rewards yet. please advise

Issue with login

I'm helping my friend to get public mobile account however everytime I try to reset it system isn't allowing me to reset it after I locked out of the account.My friend can't even login to public mobile and stupid thing is that this chat system is so ...

I'd like more details about the US roaming add-on plans

Hello,I have a few questions about the add-on US roaming plans.1) Last year I was only on 3G with public mobile and I bought the US roaming plans and they didn't work, and I learned later it's because they're taking down the 3G towers in the US. Now ...

Cancel subscription without having the sim

Hello,I don't have the sim available but I still would like to cancel my payments. How do I do that?Thanks,Tamar

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