Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i can receive phone calls and messages but no data, get pop up that says data temporarily turned off by operator. i still have lots of data and account is paid Help our power is out here and need my data
My phone is samsung note 10+ , I think it's 4g phone. Can I subscribe the $34 20GB 5g plan? I have new public mobile sim card.
@CS_Agent Please helpI ported from Freedom mobile but I can receive incoming calls. It goes to my voicemail.i can make calls and have data but can’t receive calls
I want to move my current number to another provider but also keep my public account and get a new phone number, and keep my reward level. Is this possible?
Oops something has gone wrong " when trying to submit a ticket. I was told to ask about a credit but I can't submit a ticket
I just activated and did not see or missed the spot to put in a referral number. is there any recourse?
Hi community,I have $39 20 gb 4g plan. I did a speed test which said I'm only getting 6.75 mbps download and 10.7 mbps upload. Is that normal? It also shows my ip as Montreal when i live in Nova Scotia.
every hour I get disconnected or get dropouts while it stays connected, or it’s slow, like 5 seconds to load a picture, or sites don’t load and then start again. I’m constantly turning off and on cellular data on the phone and restarting hotspot. Int...
I received this message trying to port my number over to new public mobile esim. no one has called me. Do I keep waiting or is there a number I can call: Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered a...
I can't get my number ported. I made the mistake of switching my sim before getting the text to swap my number. I've called the Telus porting number and they say there isn't a request. It keeps going around in circles with the bot saying I'm sorry......
To Whom It May Concern:I had recently joined Public Mobile. I had signed up for myself and my son. I don't know where it went wrong when I sign up with Public Mobile.My son and I does not receive any incoming call or make any outgoing call. My wife h...
Please port this number from Virgin Mobile account ##########
My Wife is currently on Koodo with a physical sim card, and I would like to switch her over to Public ... using the eSim on her iPhone 12Is this doable? If so, can I keep her phone number also so it is ported over to her new Public account?
I'd like to change plans to the 90-day/20GB for $34. I currently have $7 a month off for pre-authorized payment and loyalty rewards. I don't want to switch to the points system. If I switch over to this new plan, will I be forced into the new point...
I was poking around in the app this morning, and was definitely logged into my account. I tapped "Change Subscription" to see if there was anything new available, and yes there was: a new 5G 20GB $34 plan. I'm currently on a monthly $39 4G 20GB pl...
I recently changed my subscription and I had 4 dollars in rewards points, will me changing my subscription plan delete my rewards?
Hello everyone,I just port my number to PM from Fido where I had a great LTE signal (full bars) all the time. The only reason I made this decision is 5G which shows perfectly covered by PM around my area. However I’m having issues having just 1-2 bar...
Hello, my esim activation has failed. I deleted all esims and tried to re-add from the QR code. It immediately fails and says to contact my provider. The number port was successful as my old service no longer functions. I am now without service. I ha...
Hi , I just transferred from Virgin. iPhone said E-Sim failed to activate. Now my virgin service is gone and says SOS. I tried to submit a ticket at public mobile but got "OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a sys...
I am on current @39 for 20 g, and i want to take advange to save $5 monthly but nothing else changed, but i dont want 90 days subscriptions. is the 4g on monthly and for old customers? thanks
@CS_Agent Tried to activate a number transfer and eSIM, but it said it was unsuccessful.
I live in Dartmouth Nova Scotia (Cole Harbour) and the Public Mobile signal strength is very poor, such that I can't use it to make clear calls from my basement. Long distance calls are often dropped mid call when made from the ground floor, and tha...
Hello, I just try to subscribe one plan, it says payment went through, but there is an error during my account set up, I submit a ticket minutes ago, can I ask what to expect next? It did not give me ticket#, so how I am going to receive all updates,...
I have activated esim on another mobile and now want to change it to different mobile is there any way ? Or can i get a sim that i can get it from store ? @CS_Agent
Hi. Can anyone show me how to contact customer support agent again? I sent a private message to them but do not know how to check if they responded to me or not?Thanks
I have been overcharged and I would like to get this fixed.
Hi everyone -- I tried porting my number from Fido last night but received a wrong ESN/MEID text. No one from Public Mobile has contacted me yet. Not sure what to do? Thanks!
My wife is in Niagara falls Ontario and cannot be reached. If I call it says I don't have a roaming plan. She cannot call out. I spoke to her through WhatsApp and told her to turn off auto network connect and to pick Public Mobile. It doesn't appear ...
Why was I charged for an automatic top up? I didn't agree or request it, I would like it refunded and cancelled for any future automatic payments.
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