Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am not able to send or receive SMS messages to or from many cell numbers. .They are sent, but never received. This is happening a lot. Can you assist in resetting or fixing this account?I can’t lot into my PM Account becuase of 2FA (not getting the...
My number transfer process didn't go through and create a ticket option doesn't work - getting error page. Please advice how to reach support. Thank you!
For the past few years Public sent a text giving the exact renewal date each month. That has not happened for 3-4 months now and I rely on it to RESET my Usage. Can this be reinstated please?
I am going into a program soon where I won't have my phone but I can still check the internet. Does anyone know how I can turn off the two factor authentication to my cell phone?
I need a customer service agent to activate my sim card. I have a public mobile $40 voucher
Myself and my family have all been public mobile customer for a number of years.Yet my loyalty isn't rewarded and new customers are offered more competitive pricing.Is there anything I can do about it?
How do I make sure auto withdrawal is not activated on my account ? @CS_Agent
I created a Public Mobile Log in and ordered a sim card. The sim card has arrived and I log in to my Public Mobile account and the screen that comes up informs me to 'Resume Activation". This takes me to a Eversafe page which asks me to log in aga...
The International addon I paid for is not working. I've tried shutting the phone down and restarting twice but no luck. The message when I try to call the UK says the cal can't be completed as I'm out of minutes.Help!Rachel
I'm in the process of opening a bank account in Greece and one of the proof of identification documents I require is a phone bill from my residence in Canada. My only phone is my cell phone with Public Mobile. However, the bank in Greece has an issue...
My brother and his wife have S20 FE (SM-G781W) phones and want to come to PM to take advantage of better rates and US roaming. Can anyone confirm if the S20 FE (SM-G781W) is VoLTE capable on the public mobile network?thanks
I tried to register a second phone on my Account, not being aware that you cannot do that! I paid for a $15 plan to try the new phone BUT On the second phone I have the Same Phone Number as my main account! PLEASE Help me with this stupid mistake I m...
I need help asap. I lost my phone and I came down into my public mobile act as I have two factor authentication turned on and I can't get in my emails for the same reason and my phone is now on again and when I call someone answers and hangs up(must ...
Just signed up with Public mobile and chose ESim and data is not available. Help
Just a heads up that for me ATT wasn't working with the roaming add on. Calls just immediately ended upon hitting dial button. As i knew T-mobile was working last night i just had to switch off "automatically select network" and manually choose T-mob...
I had the three month plan. And I guess didn't have enough on my credit card at the time it went through. So I came online and put through the payment of 147.77 on Sept 15th but my service didn't come on. So I went back into the system, and it was te...
Does Public have WiFi calling?
On my mobile, I have no problems logging into my account using the app. But as soon as I try to access the community, it asks me for authentication credentials. WTH! What's worse, this is the third time today that I checked the Trusted Device option ...
@CS_Agent please help Purchased a subscription for my husband and abandoned activation halfway through cause we realized we could complete eSim and number for him on my phonenow he has bought HIS own package but can’t complete his activation because...
I went on a trip in May to Japan and phone was unuseable when I landed even in the US (realized I didn't have the right addons). I'm heading to Dubai in a few weeks and wondering if I can make or receive calls while I'm over there? Unsure if I need...
I subscribed yesterday my spouse and I yesterday.Paid successfully. Transferred number from Bell Mobility including responding to SMS. Saw a message flash by on my phone that something didn't work, but assumed it might be temporary. Waited until this...
Can I port my landline number to a new cell phone I want to purchase?
I purchased a new SIM card then wanted my landline number ported onto that card. What happened was the number was ported onto my existing card and the phone number on that one removed and my new SIM card is still vacant. I now have no incoming servic...
This morning, when I call my husband's phone (local area code, we're in the same city in Canada) the robot voice says call cannot be completed as my plan does not include US calling. When he calls me, it says the call cannot be completed as dialed. T...
I changed to the 90 subscription for next renewal to get the -$5 per month. Right now I get -$2 loyalty, -$2 referrals and -$2 autopay (total -$6) discounts each 30 days. How will these discounts now be applied? Will I now only get my -$6 once per 90...
A CS agent told me:, "I can confirm 100% that your bill cycle it's from 21st August to 20th September.Why has my service stopped this morning? My understanding is that as per the above statement, September 20th should be included. Am I correct
Hi, My service stopped working with cellular displaying "An update is required to use cellular data on this iPhone." I have updated to iOS17 and cellular service still not working. Tried resetting network setting and same issue. The same issue existe...
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