Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi do I keep my $2 off loyalty + $2 off auto-pay if I change from the $15 per month plan to the $39 ($34 by paying 3 months) bringing it down to $30 per month? Thanks!Max
@CS_Agent i am getting 7B1 your phone is not activated on the network. I just put sim card from my flip phone to an old iphone 6. It can recieve calls, and send receive messages. Please activate.
I lost the old SIM before full activation of my public line, the old company created a shortcut , so no need to their approval any more, but I need the request to be sent again
Please activate my suspended account please xxxxxxx ASAP.No need to post personal information. We are customers like you.
Hello - my physical SIM card suffered water damage and I need a replacement SIM (either physical or eSIM) with the same phone number associated. How do I order a replacement SIM and ensure I still have the same phone number?
How do i reach support
Hello! @I went on vacation for more than three months and didn't use my phone which cancelled my subscription due to the inactivity of the account. When I came back, I subscribed to a new plan and used a new SIM card but the service did not work. I w...
I asked to transfer my line from Bell to PM. The transfer is completed. My Bell sim card does not work anymore. With PM I can make call, receive SMS but can't receive calls. When I call my cellular to test it from a hard line, I heard the phone ri...
Trying to help an elderly relative. Their public mobile phone number is suddenly not working and they can not access online account since it requires 2-step authentication and the phone number is defunct. Public Mobile's automated customer chat servi...
I have an account, I thought I could add my daughters phone to my account by asking to transfert a number… Now I lost my number, her number is now associated to my phone, my old number seems to be lost.I opened a new account for my daughter and can’t...
How can I get Public Mobile to reverse the charge (for $45 + tax)to my credit card? Also, I think I missed able to enter the referral code when I completed the subscription.
I recently switched from Freedom Mobile to Public Mobile, but I found the VoLTE function is no longer working. When I make phone calls, it drops to 3G network.I’m using Poco M3 Pro 5G, and here are the screenshots. Also, I use sp.mb.com APN.I’d also ...
Hey Guys. As you know I've done my own pre made guides to help folks here with pictures and all. Here's a link to show you what I mean if you don't already know.https://productioncommunity.publicmobile.ca/t5/Get-Support/Eversafe-I-d-asked-me-6-didgit...
Good day all,I signed up for a plan yesterday. But my iPhone 11 is set to a different country and I am unable to download the app to activate the plan. Tried changing the country to Canada, had to cancel apple music sub but now I have to wait until t...
I am trying to change my payment card ,but not sure where to go.
Hi, I am in need of help (from PM customer service?) to see whether if it's possible to reactivate a Public mobile account that was left inactive almost an year ago, with it's rewards and benefits. Thanks in advance,
My cell phone's texting and phoning did not work. It said my Simm Card had no signal. I just got a new Simm Card from Public Mobile inserted it and updated it and nothing has changed. Do I need a new phone Or is there something else I can try?
So, like mentioned in the subject above, I literally switched from a $35 / 30 day plan to a $102 / 90 day plan on renewal date a day ago and was overcharged for the 90 days. My rewards weren't applied. I did not see anything that stated that my rewar...
Hi, when reading the plans there are special reference notes 1 or 3 added next to some words.Cant find anything what these references mean. Please share what these references mean, as these might be important references and not knowing might be misle...
iOS 17.2 might only affecting 15 models . But here’s my issue been on phone with apple support I cannot get sound notifications with iMessage unless I have the banners on to show on Lock Screen or notification center , I’ve never used those but with ...
Why do I have to purchase a roaming add on while in the US if I have a Canada US plan?
Since September 12, I can only call and text out, I can not receive calls, text messages, or voice messages. I can login to my account, it doesn't send code. Public mobile service agents are aware of problems, but have not fixed it. I told Public mob...
Hello, I was auto renewed today for a plan. I wanted to upgrade. I now have two charges and plans active. I am hoping I can still cancel the first plan that was on auto renewed. Is there a way?
I don't think I got $5 loyalty reward on last pay cycle. Payment history does not seem to display when I check my account due to technical issue with the site.I'm on the $25 dollar plan.My last payment was $20 and I had a $6 balance when I made the p...
HelloI am currently abroad but retained my number on the lowest possible value plan. However, I see a lot of calls made to: 1 (226) 580-4001 from my number. What on earth is this number and how is it someone is using my number to call. Also, the usag...
Would be nice if the default setting was on but we could turn it off after doing 2fa once...
Hi so my subscription was suppose to end on sept 23rd which I already requested to port my number out to another carrier 2 days ago, but for some reason it’s still in progress, now I was just automatically charged for renewing my subscription, can yo...
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