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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11098 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22046 Views
  • 181 replies
  • 24 Bravos

Referral code

I signed up with a friend’s referral code but I don’t see any credit under my rewards. What do I do?

Luker by Great Neighbour / Super Voisin
  • 91 Views
  • 1 replies
  • 0 Bravos

Delete credit card

Want to use only vouchers for payment. How to delete credit card in this new system?

Lovespainting by Great Neighbour / Super Voisin
  • 229 Views
  • 6 replies
  • 0 Bravos

Website circular can't activate

I can log in...takes a long time. Select to continue to activate. Takes me right back to logging in?Am I doing something wrong?

BrownBear by Good Citizen / Bon Citoyen
  • 597 Views
  • 20 replies
  • 0 Bravos

eSIM failing

hi there! trying to set up my dads new public mobile account - all steps seem to have gone smoothly - except that the esim has failed? followed some steps on here that I saw to scan the esim QR code from the welcome email - has not worked - phone kee...

Unauthorized Access

Hi, there,I cannot log in to my account, always get the error message "unauthorized access".My phone number is (647) xxx-xxxx, and the email address for my account is xxx@xxxxxxxxx; pin xxxx. it's a $25 plan, opened on Dec 3, 2021. latest renewal day...

Amanda9575 by Great Neighbour / Super Voisin
  • 144 Views
  • 2 replies
  • 0 Bravos

Transfer Number Problem

I just activated a new account with PM, and attempted to transfer my old number from Lucky. Lucky approved the transfer, but PM texted me saying that ‘I entered my ESN/MEID wrong’ and that they will contact me shortly. They haven’t contacted me or my...

Capsman by Great Neighbour / Super Voisin
  • 99 Views
  • 1 replies
  • 0 Bravos

Resolved! Back to School Promo

@CS_AgentI have questions about the back to school promos, specifically 30gb for $40. I'm looking to switch my husband to Public Mobile to get a better price on his plan, but the details (for all the promo plans) say that the plan is only available f...

Shemiah by Great Neighbour / Super Voisin
  • 436 Views
  • 6 replies
  • 0 Bravos

ProMotion and change subscription on renewal date

there are currently promotions like 40g for 45$ and if I’d like the change my subscription to this plan on renewal date, what happens if the promotion ends before the actual renewal date?

FrankVD by Great Neighbour / Super Voisin
  • 144 Views
  • 3 replies
  • 1 Bravos

overcharged

my credit card which i pay for my wifes phone 902-xxx-xxxx has been charged $8.05 twice..first august 25/23 then again august 26/23WHY??? Edit by Dunkman: removed personal information

Purdy1 by Great Neighbour / Super Voisin
  • 183 Views
  • 7 replies
  • 0 Bravos

No service Phone Number

I recently subscribed to Public Mobile and had a successful payment. However, there is no service on my phone and I cannot connect to the network. My account in the app works perfectly fine just the phone is not in service. I tried to send a ticket b...

Tuni by Great Neighbour / Super Voisin
  • 215 Views
  • 6 replies
  • 0 Bravos

Won’t let my wife activate

My wife is trying to go with public but it will not let her finish the activation. On her phone it says error and get support but the login page will not work for support. When logging in on desktop it just says “resume activation” or “login page” wh...

Eddie999 by Great Neighbour / Super Voisin
  • 223 Views
  • 7 replies
  • 0 Bravos

No service

I have been trying for hours to navigate this help service. I subscribed to a new service yesterday with an ESIM and thought I had ported my old number to my new provider. Now, my phone is useless. I cannot make a call, receive a call or text. I did ...

wbos by Great Neighbour / Super Voisin
  • 424 Views
  • 13 replies
  • 1 Bravos

payment

Hi there, I wanted to sign up but my phone is not compatible for esim card. Please cancel my subscription and refund my money

stefan6 by Good Citizen / Bon Citoyen
  • 220 Views
  • 8 replies
  • 0 Bravos

Resolved! 5G plan not getting 5G network option

Hi I'm using iPhone 12 Pro. During the initial eSIM install, I got an error message saying the installation failed but I'm able to use it only with LTE network, 5G is not an option under my cellular voice&data.I don't want to purchase another eSIM ju...

ericccc by Great Neighbour / Super Voisin
  • 603 Views
  • 6 replies
  • 0 Bravos

Old Reward plan

Hi, I've a question in regards to rewards. I'm currently on the old reward plan and if I switch to the $39 20GB plan. Will I be automatically switch to the new Public point reward plan? I prefer not to move to the new Public point plan.

starcrush888 by Great Neighbour / Super Voisin
  • 176 Views
  • 3 replies
  • 2 Bravos

Community Rewards

I'm new to trying to get community rewards. Any idea of approximately how many posts or replies you'd need to do to qualify for the lowest level $1 reward? Thanks!

murtro by Great Neighbour / Super Voisin
  • 169 Views
  • 4 replies
  • 1 Bravos

Resolved! Please re-request Port

On August 23, 2923, I initiated a port from Bell; however, the process was canceled .  I want my number to be port to Public mobile from Bell Moblity.Please help,Thanks

Agmppot by Great Neighbour / Super Voisin
  • 154 Views
  • 3 replies
  • 0 Bravos

Trying to subscribe and getting stumped

I am trying to subscribe to the 30gig 5G promo plan and I keep running into issues.First, my address does not come up as an option and I can't manually input it.I've tried to live chat with an agent for the past 2 days but the chat doesn't seem to be...

Dan33 by Great Neighbour / Super Voisin
  • 161 Views
  • 3 replies
  • 0 Bravos

Resolved! No Service -- have tried everything?

Hi All,Unexpectedly, as of last night, my phone is showing No Service (but at least three times has come back on unexpectedly, just long enough for a delayed text or two to come through, and then cuts back out for hours). I have a long-standing Publi...

paxcaritas01 by Great Neighbour / Super Voisin
  • 295 Views
  • 5 replies
  • 1 Bravos

New customer

Rec’d my sim yesterday-inserted yesterday-my phone is now showing Public as my carrier. I can receive the emailed codes to confirm set up but the final code that is phoned to confirm final access to my device isn’t coming thru so can’t complete confi...

Patti999 by New in Town / Nouveau en Ville
  • 94 Views
  • 1 replies
  • 0 Bravos

Recently signed up to Public Mobile and LOST

Hi,I am wondering if someone can help?! I signed up for the 5g 30 GB plan and have been charged for it. Now, when I sign into public mobile, it asks me to activate.. which I can't because it asks me to sign in again. I also downloaded the app, but it...

cfancy by Great Neighbour / Super Voisin
  • 292 Views
  • 10 replies
  • 0 Bravos

Resolved! Eversafe code sent to wrong number

Has anyone ever had a situation where the eversafe 6 digit code is sent to the wrong phone number?  After a week of failed attempts by public mobile to fix this I still get prompted to input the 6 digit code in but it is sent to the wrong phone numbe...

randys by Great Neighbour / Super Voisin
  • 227 Views
  • 5 replies
  • 1 Bravos

Resolved! Can’t Connect to 5G and is not listed as Option

My plan is not connecting to 5G. It is not even giving me the Option to select 5G in the “Voice and Data” Drop-Menu. Only 3G and LTE is listed. I think there is an issue with my eSim or Service Plan. My phone is 5G Compatible (iPhone 14), and in Winn...

Jamez by Good Citizen / Bon Citoyen
  • 838 Views
  • 13 replies
  • 1 Bravos

E-Sim Activation

Hi, I am a new subscriber to Public Mobile and was unaware that I need the application to start using my sim. I purchased an E-sim plan but am unable to activate it as I am not able to download the public mobile application on my phone (due to my pho...

ashritva by Great Neighbour / Super Voisin
  • 188 Views
  • 2 replies
  • 2 Bravos
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