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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12306 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23247 Views
  • 183 replies
  • 25 Bravos

Can't Login

Account created prior to EverSafe.  Now,  Can't login; Can't re-subscribe.  I'm in a never ending password re-set loop.  PLEASE help me login to my account.  thank you. 

bb09 by • Great Neighbour / Super Voisin
  • 234 Views
  • 4 replies
  • 0 Bravos

Delay in Receiving My Public Mobile SIM Card

I subscribed to a plan with Public Mobile and also purchased a physical SIM card on September 7th. However, it has been quite some time, and I have yet to receive the SIM card (also,I don't know where to track the shipping progress.) Is there a recom...

linnazhang by • Great Neighbour / Super Voisin
  • 293 Views
  • 6 replies
  • 0 Bravos

Resolved! SIM an eSIM

Hi, I have an US iPhone 11 with an international physical SIM. If I get a PM eSIM will the physical SIM still work for making/receiving calls? Would like to have both numbers working at the same time. Like a dual SIM phone. 

JT242 by • Great Neighbour / Super Voisin
  • 191 Views
  • 2 replies
  • 0 Bravos

To suspend account

Can I suspend my A/c during the period I am out of country for five months. My phno is 1-###-###-####

SHOBI1 by • Good Citizen / Bon Citoyen
  • 135 Views
  • 3 replies
  • 1 Bravos

incomplete mobile number port with no calls and sms coming

Hey, I initiated the switch to public just yesterday and while data is enabled and the internet works well, no phone calls or SMS messages are coming through, which makes it impossible to log in to the public mobile account or complete number transfe...

1z_zy by • Good Citizen / Bon Citoyen
  • 282 Views
  • 4 replies
  • 0 Bravos

Resolved! Excessive usage of mobile data - while mobile data is not being used

My monthly contract renewed on Sept 10th and today (Sept 18th) I received a SMS stating that I'd used 75% of my monthly allowance. I hardly ever use mobile data - apart from Google maps location sharing. I cannot understand what can be using SO much ...

Jim57 by • Good Citizen / Bon Citoyen
  • 501 Views
  • 16 replies
  • 0 Bravos

lost phone

ive lost my phone and have been locked out of account. got a new sim card and started a new account paid for first month and got a new number. phone isnt working as it wants to send a text to my old phone which is gone because its saying i have a joi...

Justin16 by • Great Neighbour / Super Voisin
  • 203 Views
  • 4 replies
  • 0 Bravos

Roaming plan for USA

I am travelling to the states this weekend (Friday to Sunday). I’m not sure if I need to buy the US Roaming Talk-Text for $15 or the US Roaming Talk-Text with 3gb data for $30. I don’t quite understand the difference/why I need the data.  Can’t I use...

Mellyvb by • Good Citizen / Bon Citoyen
  • 232 Views
  • 4 replies
  • 0 Bravos

Can't receive phone calls or text messages

Hi, I recently switched to public mobile from Virgin mobile and I cannot seem to be able to receive texts or phone calls although I can call or send text messages. When I first transferred, i received a text message telling me there were some trouble...

Sean3326 by • Great Neighbour / Super Voisin
  • 242 Views
  • 7 replies
  • 0 Bravos

US Canada Plan Questions

Can I not use pre-authorized payment to pay my bill? Are there activation fees or any other fees before I get the $50 US and Canada plan? I see only residence in Quebec can get this plan. Can residents from Ontario get this plan too?Thanks,Howie

HowieQ by • Great Neighbour / Super Voisin
  • 178 Views
  • 4 replies
  • 0 Bravos

Resolved! Son lost phone issue accessing account

My Son lost his phone in August and we can’t cancel his account or set it up with a new SIM card because he can’t access his account due to the authentication code being sent to his lost phone and not his email.  Not sure what todo. We have been payi...

NylaR by • Great Neighbour / Super Voisin
  • 170 Views
  • 2 replies
  • 0 Bravos

Resolved! Arrival of sim

I ordered a sim online on 7th September. The estimated delivery was 18th September. I haven't received my sim yet. I have contacted many executives, but they are not able to help me in this regard. Please help me with this and give me the order and t...

Maahi237 by • Good Citizen / Bon Citoyen
  • 373 Views
  • 11 replies
  • 0 Bravos

Resolved! Activation of simcard

Hi,I am very very very frustrated by now as I don't seem to be able to activate the sim card since days now. It keeps sending me in cirles and then it doesn't let me log in anymore to actually activate the card.Please solve this problemthank you very...

mcmoff by • Great Neighbour / Super Voisin
  • 282 Views
  • 7 replies
  • 0 Bravos

Resolved! Re: Scheduled Maintenance for EverSafe Login

Is it down here in Toronto? I amtrying to finish the purchase and activate a sim and keep ask me to finish activation or login page which I already logged in and sent an activation code to email. However when click either options it will take me to a...

mderbas by • Great Neighbour / Super Voisin
  • 438 Views
  • 2 replies
  • 0 Bravos

Resolved! Voice and text

How do I change my plan to voice and text (no data)?

Myggirl98 by • Great Neighbour / Super Voisin
  • 141 Views
  • 3 replies
  • 0 Bravos

Resolved! Problem receiving text and call

I switched from Rogers to PM on Sept 5th. I have gotten a message from Rogers and replied with Yes. I received this message but I never got a call from both my phone # and alternate phone #:Hey, it's Public Mobile. We're having trouble transferring y...

Rally18 by • Great Neighbour / Super Voisin
  • 335 Views
  • 6 replies
  • 0 Bravos

overcharge

I have a charge from my bank account that is not my monthly subscription. How do I find out what it is and get a refund?

Tracy8 by • Great Neighbour / Super Voisin
  • 111 Views
  • 2 replies
  • 0 Bravos

Resolved! Re: Scheduled Maintenance for EverSafe Login

I don't use the previous number. Why does the system need to send the confirm information to it?16:36The system only wants to let me do "When I select the "Resend code". This system displays the same "You are logging in from an unknow device To confi...

Franco520 by • Good Citizen / Bon Citoyen
  • 468 Views
  • 4 replies
  • 1 Bravos

Can't get my OTP

It is sending the code to a wrong number. I don't have my account set up yet. I was never able to log in thanks to the wrong nubmer for OTP... Please help!!

Layandean by • Great Neighbour / Super Voisin
  • 192 Views
  • 4 replies
  • 0 Bravos

Resolved! esim

I plan on getting a new iPhone 15 to replace my 11 which has an esim for PM. If I purchase an esim for the 15 (as that is the only option) what is the process to transfer my current phone number to the new PM esim?

Rajmoh by • Great Neighbour / Super Voisin
  • 268 Views
  • 5 replies
  • 0 Bravos

Resolved! Compatible phones

I was told I needed a new phone that is compatible with the network and I was given a list: https://www.publicmobile.ca/en/on/get-help/articles/volteI need to know what "EWB3 and Above means in Samsung S21 FE 5G (EWB3 & above)I can't seem to find tha...

Lorno by • Good Citizen / Bon Citoyen
  • 739 Views
  • 11 replies
  • 0 Bravos

Issues with setting up phone number

Last week, I received my Public Mobile SIM card, and tried to transfer my number over. However, it did not work because I no longer have service with my old service provider. The issue I am experiencing is that I can not receive a verification code. ...

Andrew32 by • Great Neighbour / Super Voisin
  • 237 Views
  • 6 replies
  • 0 Bravos

New activation for subscription plan?

I saw a limited time subscription plan offer from public mobile (30 GB Data at 5G Speed for only $40). My current plan is 20 GB data at 4g speed for $39. I tried to change my plan but I’m being told the offer is for NEW activations only. I only activ...

mostephmo by • Great Neighbour / Super Voisin
  • 304 Views
  • 5 replies
  • 0 Bravos
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