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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Enough money in account, plan won't renew.

Ok, this is the second time this has happened. Autopay pulls funds from my bank to top off the account, ready to renew. Find out the money is still in the Phone acct. & plan hasn't renewed. (Today is the renewal date)What Time does the plan renew on ...

Password reset

If you choose to get the verification code for a password reset sent to the phone number does it get sent to the phone number registered with eversafe or the actual phone number on the device (when they are different)?Thx.

Not working

My phone is not working

Resolved! Made a mistake porting i think

I signed up and took a new number because i wanted to make sure e-sim worked basically.It worked and i signed up. I ported over from rogers and it seems to go successfully. On my account, you only see my ported number not the new number.However on my...

Resolved! Refund

How do you get a refund from being overcharged?

email changed cant log in to my account

After recent changes i had to change my password. now i forgot it and I have new email address. I cant reset my password and log in to my account. I need roaming plan for USA ASAP.Please help

Resolved! Don't have EverSafe ID and lost SIM card, how to login in my account to report the lost?

My son lost his SIM card. And he didn't has eversafe ID, so couldn't login in his account. How can we report the lost and get a new SIM card. Many thanks.

lost phone, dysfunctional website

How do I report my phone/sim as lost?

Auto deposit not working

I have auto deposit set up but every month it took my money from my credit card but never applied to the account. It leaves a credit on the subscription and I had to login to release the credit back to the account in order for me to continue to get t...

Whenever I try to log in to my ever safe id, it says error logging into account

please help

Failed activation

Waited well past 5 hours. Phone still not activated. We code didn’t work. Don’t have the info to input manually Sm-Dp & addressconfirmation codeaccess code

OnePlus 8 Pro 5G

Hi!Does anyone with this phone get 5G working with Public Mobile?

Resolved! I got charged twice when I registered with public mobile (overpayment)

Hiwhen I registered with public mobile, I activated the account but accidently clicked twice on payment. My dedit card was charged twice and the overpayment was not transferred to my account.Can I cet help with this issue?

Need to speak to customer service agent

I am facing couple of issues, cN a customer service call me back?

I need to port my number

Hello CS_AgentI will be getting a phone plan through my company so I need to place a note on my account to approve the number to be ported over to my employer. How do I do this? I tried to figure this out with chatbot but kept running into a 404 erro...

Resolved! Call forwarding to PM phone on Canada-U.S. plan

If I have a phone forwarded to my PM number and I am in the U.S., does that phone occur long distance changes, even though my number is registered in Canada?

My phone says my sim is Unregistered, not sure why this happened all of a sudden

Today was using my cell, hung up from one call, tried to make another, 6 hours later I'm here still with zero service, I'm disgusted

My account

Just opened acct. Waiting for sim to activate. Once that's done when do I change my cell number. Just moved to ab from ont

Resolved! Porting in 2 numbers from Rogers

Hi all,I'm looking to port in 2 numbers, a primary and secondary.I understand I'll need 2 accounts.Should I port in the secondary line first? Or the primary? Does it matter?

Resolved! Why can't I log in to my old community profile?

Since the system changed I can't log in to my old community profile and it made me create this one. How do I get my old profile back? I've tried everything and couldn't login even though it said it exists when I tried to recreate using the same nickn...

Samsung A54 5g compatible?

Seeing as we no longer have a compatibility checker. Would anyone happen to know if the Samsung A54 5g or A53 versions will work on public networks without issues? I'm purchasing brand new from a shop and want to make sure before I buy either of thes...

Severe issues with my service since day 1

I signed up online for your 60gb plan and downloaded a esim to my phone. Since day one when you call or text my number my phone would never ring. If you called it some lady with an India accent would answer saying this number was hers. It's also tel...

Re: Subscription expiration

Hi @DeePete how did you solve the problem? I'm experiencing exactly the same issue, credit card is valid, but it says that my registration has expired and won't let me pay (same error message as you). Thanks!

Keeping Account & Number with Lost Phone

Hi! I recently lost my phone- I've bought a new phone and have a new public mobile sim card. How do I get started with my new phone if I want to stick with my current plan and phone number?Thanks!P.S I haven't canceled my current plan or reported the...

I accidentally linked my sim to another email account

I am new to public.I received my SIM in the mail today.I got confused with the setup and synched my SIM to another email account. (It's a long story why I have 2)However the SIM is synched to not the account I paid 3 months for.Please help me I canno...

Resolved! Haven't received sim card

Ordered a sim card 7 days ago but until now have not received yet. How many days still to wait?

Email code

I can’t login to the app with the email code it keeps saying it’s wrong

New activation rant

Why all these "new activation only" plans? Not cool PM. I remember you used to be cool.

Resolved! service not working

ported my number however public mobile sim inserted and no network shows up. tried to power off and restart my phone too. what should I do?

Can't send or receive pictures in sms

What settings to get pictures or send pictures..I get txt messages.Is there a setting to change??Or is it public mobile data not working correctly

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