Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

no network available

I was previously wiht SHAW , and even though I had no data BECAUSE I AM IN REMOTE Northern BC.I was still able to receive SMS for things like Bank Login verification, I was still able to use WIFI calling to dial out and receive phone calls.I made the...

Resolved! Making a payment when phone is not available. (Can't confirm identity)

I am trying to make a payment on my son's Public Mobile phone because my credit card expired (unable to update expiry date on card - can't confirm identity because the phone is overseas).I am caught in the cycle of not being able to login to his acco...

Sim card

I am awaiting a sim card. Was told I would have it by Oct 31st. Was charged for the sim card and 3 months of service as of Oct 21st and have yet to receive anything. Any information in regards to this would be appreciated.

Resolved! Locked out of account

Hey, I'm posting this on my mom's account because I can't access mine. I couldn't remember my password (needing a number, capital, and punctuation? A bit silly IMO) and I was locked out after trying to reset it. Side note: when it sends you a code, i...

Resolved! Help

I want someone to contact me from public mobile as your charging me for 2 different plans when I have 1 line

Data not added

I purchased 200mb of extra data on 29 Oct but my account says I have no data add-on on my account. It says I have used 100% of 1Gb but it should say 1.2Gb if I had used my add-on.

Slow systems?

HelloSo yesterday the day before Halloween I signed up for this program, but couldnt get into the program. I tried over & over again. Changed my password at least a dozen times.Today After waiting almost 36 hours, i finally got in. I had to call our...

customer service

How do i contact customer service agent, The sytem took my money never got esim or select my number

Resolved! My mobile network is not working????

My mobile network is not working???? And I tried all different help, but is not solving from the robot chats, suck. I need to talk to a actual real human from customer support agent, if the problem is not solving, then I have to cancel the plan.

Wrong subscription @CS_Agent

@CS_Agent I don’t know how I subscribed to the current plan I remembered that I double checked. I wanted a can-us 40g plan and for some reason I got the current plan. It must have been my mistake is there any way we could switch to the can us plan t...

Mobile app

Why am I unable to join community and answer people's questions from mobile app?

Refund for wrong data package

Hi, I bought a US data package of 1GB by mistake (I just desired one extra GB to use in Canada). I never used the US package. Can it be canceled and I refunded?Thank you.

My mobile network is not working????

Subcription not activated

Can’t call the US

Why can’t I call US numbers from my phone? It says I’m out of minutes. I don’t want to pay for a regular add on. I rarely call the US, but I need to be able to do it on those occasions.

Unregistered sim

Wants to send verification to phone # but phone says unregistered sim and will not receive text, transferred house number so that no longer works in house and cell says unregistered sim but online says welcome to public mobile ……. Vicious circle

An existing EverSafe ID already exists with this phone number.

I can't seem to link my phone number with my email. I may have setup two eversafe id's. one with my email and one with my phone number. How do I fix this. I need to update my credit card info quickly before expiration. Can't seem to. Help!

Resolved! Transferring my number OUT to a different provider

I have been waiting for almost 2 hours for a text to transfer my number OUT from Public Mobile to a different provider. I called my new provider to send a request for transfer twice, but I still haven't received a text from Public Mobile. Could someo...

Resolved! Slow website - smarten up Telus

Many people are complaining about Public Mobiles ridiculously slow website. I have had this issue for a long time now, Public Mobile is owned ny Telus who also owns Koodo. This is my understanding. I think this is a deliberate attempt to frustrate yo...

I'm paying for 40 gigs of data but not getting any

And I also want remburst for last moand also from when my plan started this month I think it was from the 23 of October and I still dont have any data.

Resolved! Re: eSIM Compatibility with Public Mobile

Having the same issue

No access to account so can’t cancel

I signed up 2 weeks ago and have not been able to get any access to calling, so went back to my old SIM card while we are trying to figure things out. Now my phone broke so I just want to cancel, but can’t get into my account cause I can’t access the...

Resolved! Add on

I bought the wrong add on. How can I reverse it?

Resolved! @CS_Agent: I need help - two questions

Is it just me or is it impossible to log a ticket to actually get help from customer service? I’m extremely frustrated! Two Questions: 1. I signed up a day or two ago and got a new number (as I’m tired of the scam callers and Rogers not being able t...

My phone transfer isn’t working

My number works but it’s not working on my phone. How do I transfer it to another phone? I have the eSIM

Resolved! Rewards didn't apply

Hi, I have the old public mobile rewards. I recently changed from the 25$ plan to the 34$/90 day plan. I got my bill in my credit card and it shows I am paying the full amount? Why is this happening? Anyone know how to fix this? I tried to submit a t...

Log in issues with public mobile site

Anyone else not able to log into the site? It let me to update and pay for my renewal but of course and since then I can't access it at all. Can't sign in from the app or any browsers! I even restarted my phone twice. Any help would be great.

Activation Issue from Virgin Mobile

I purchased my Public Mobile sim and subscription about 2 weeks ago. I'm now trying to activate it and switch providers from Virgin Mobile, but keep getting an error message saying your services are on hold and Your services are on hold due to the ex...

Can’t change card to pay bills

My current card is now invalid. I want to change the card. But unable to update the card

Resolved! eSim Activation Failed

I just signed up with PM, and went with an eSim. I just got a message on my phone saying that the eSim activation had failed and I had to contact support

Community

Forum Posts