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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

6 digit code

not receiving the 6 number code that I am told is being sent to me to confirm full access. I click resend and it doesn't send. I need this to get full access to my account. Anyone have any ideas?

Can't access TFA

My daughter lost her phone and can't receive the 2FA text to login to her account and move her number to a new SIM card. Is there a way to send the TFA code to email?

No mobile data service

I'm on a Pixel 7 and for a few months now around 5 to 8 pm on weekdays I get a phone service error message. No mobile data service Temporarily turned off by your carrier. This happens every weekday and it's really annoying. I've done a mobile data re...

Resolved! Activation issue:

HiI have an iPhone se 2 and am currently a Koodo user. I am trying to port over my phone number to Public Mobile through the app. The app failed and it says "Subscription not activated. Something didn't go right while activating your subscription. Cl...

Phone calls/data issues since upgraded the plan to 5G

Majority of people can’t reach me out, goes straight to voice mail, even making a phone call is a tough task to do always cutting off robotic voices, constantly dropping call, data is another nightmare, trying to switch back and forth between 3G, LTE...

Just asking for possibility if my paused account can be switched to the 4g $34 plan?

My service has been paused for quite sometime. I would like to assess for the possiblity to switch it to the 4g $34 plan but I talked to the online rep that can't be done on his/her end as this is a major change which can only be done on your end.

Cell service usa

I just upgraded from 3g to 4g and now travelling in usa.i have an add package that includes talk,text and data.i can send and receive texts cut cannot send or receive phone calls on my andriod samsung phone.i get a message disconnect on the network.d...

Transporting number 7+ hours

I’ve been waiting almost 8 hours for my number to transport and so far I’m still on SOS and can’t receive or make any phone calls. This is ridiculous. Help me someone. Please

@CS_Agent

I am unable to port over my old phone number from TELUS.I get a '!Phone number not eligible for port' error.I have confirmed that my account is active by making a phone call.My Telus account appears still active as well.

amount charged 4 times

I was activating new sim but at payment stage several times it gave error but amount charged four times and sim still not activated

Roaming in the USA

I was told with the Canada USA plan that whether in Canada or the USA I had unlimited calling and texting etc. as long as I used either T-mobile or AT&T network while in the USA. Public mobile tried to sell me some gaming days that I should not need....

My new account is not working

I switched over to Public mobile 2 days ago (porting existing phone number from Virgin), but my service is still not working. On top of that, I cannot log in to the account I created because it requires validation using my phone number (which of cou...

Resolved! Lost Phone

I lost my phone, how can I get a new simcard to use my service in a new device with my same phone number and account? I pay monthly for the service and I want to keep it , this is an emergency phone for a low mobility person, please help.

Overcharges

I am having difficulty communicating with an agent. Is there a phone number I can call?

Resolved! add-on long distance bonus

1 will i lose my add-on long distance bonus if i change plans today ? (as opposed to renewal date option).2 if i change to 90 day subscription can i use vouchers added in advance or card only? (when i select 90 day it says “no payment method added)th...

Resolved! Transferring my number

I missed the text from my previous provider in order to port my number. What do I do now?

Cannot send or receive texts from only a few numbers

There are a few numbers from which I cannot receive texts, nor send to them. and I cannot receive incoming calls from them either but I can make outgoing calls.

Resolved! Locked out of account

My friends account is no longer accessible. When we tried to reset her password it says her account doesn't exist. She only has one email and it worked fine for two years.

LET’S COMPLETE YOUR ACTIVATION.

I have been trying to login my auccount for so long to change my plan and what not, but this messages keeps emerging when I try to log into my auccount "LET’S COMPLETE YOUR ACTIVATION." and when I press, resume activation it takes me back to the home...

i cant get in to cancel

cancel my account as i cant connect

New promotions

Is there any way to subscribe to new promotions when you are already on a pm plan?

Can't make outgoing calls (error 7B1)

Hello community,I just ported my number a day ago. I can receive calls and use data, but cannot make outgoing calls. I get an error message "7B1" saying my number is not activated on the network.It's been almost 24 hour since porting, should I wait o...

Resolved! Keep phone number

How often do I need to make a payment to keep my phone number? I will be overseas for 6 months, unable to use my Canadian number, but want to ensure I have it for when I return

Can't get past eversafe login

Hi,I just tried to port a phone number to Public mobile from freedom mobile. It seems my text to trigger the port didn't go through. I'm now stuck because it seems the port timed out. I can't seem to login to this eversafe system it requires an sms c...

Resolved! Step 6/6 ESIM NOT INSTALLED but without activation email esim QR code

Hello, I'm at step 6/6 where the activation failed without ESIM installed.I was checking forum saying that there should be an activation email with ESIM QR code to scan but there isn't one and my credit card has been charged. Any help is appreciated...

blocked numbers

Is there some way, or something on the account that has blocked a number?All 4 of us on public mobile can not get a call from a Bell landline. We could up until the end of August.Have checked with Bell and it's not on there end or on the phone being ...

not in service

i recieved bill for first month but i have no service cancel and unsubscribe

New phone number not updating on my phone

Hello I changed my phone number and now its not updating on my phone. I cannot make or receive calls and there is not access to my cell phone data.

Resolved! data plans

can I get two different plans for two different phones?

Resolved! Misleading advertising

Joined on the weekend to take advantage of the deals offered till Oct 31st. My phone could not handle an ESim so had to go to a Telus store to pick one up. And they certainly don't offer a $5 deal. Doesn't say that on line at all - should be clearer ...

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