Community

Activation of my new sim card

My account is now closed with bell and i cannot receive my number to activate my card. What can i do ?thank youreal begin

Esim “loading” for all of eternity

Please help! I am trying to purchase and install a new esim on my new device using @Priority esim guide. It says to wait until the esim is done loading but I’ve been waiting for 4 hours now! Should I keep waiting or does anyone know what I should do?

SMS Won't download.

I recently got a few messages from a text group through RCS messaging, and I'm unable to download or read any messages sent in the group. I'm also not able to download photos sent through SMS from other contacts. text messages are fine, but photos, o...

Problem with Transferring Phone number

I am trying to transfer my Phone number from Public to Rogers. I received a text and replied Yes. it has been more than 4 hours and still not updating. I found my public is already closed but the phone number has not been transferred to my new carrie...

Cannot access account

I forgot my password, and cannot do the email verification since mail.com switched my email address on me. Also my new phone number doesn't work for verification to do a password reset either. I'm stuck between a rock and a hard place. What am I able...

Voicemail

 Why is this number coming up when I call my voicemail anyone know

Fraudulent Billing.

I was in the Phillipines for two months so I turned off Automatic payments. I got home last week and signed in. to see it was still on and I had been charged for the 60 days I was away. I contacted customer support. and they said they cannot refund i...

Sim card issues

I have been having  troubles with the sim card, phone is asking for pin # I had input  4....381 and is not working. 

Charged for account that was never activated

I discovered I am being charged for an account that I never activated and cancelled long ago.  Public mobile mods, please contact me as there seems to be no support available.

request to Confirm for full access is sending code to the wrong phone number

I am directed to confirm for full access of my account. The code is being sent to the wrong phone number and there is no option to send the code to my email address. I cannot access the code so as to access my account to pay.

canada us plan. is it fixed term contract for it?

hii am thinking to subscribe to  https://subscribe.publicmobile.ca/en/on/activation/plans/50GB-5Gspeed14is it any string attached?  2 year contract? can i transfer my phone number to it? or it will be a new line?   

Loyalty Bonus 5GB

Hi guys,The 5GB bonus will be valid for 150 days, however, I do have a 1GB data add-on partially used and a 2GB bonus, also partially used.I suspect that my existing 1GB + 2GB will need to be fully consumed before I start consuming the 5GB bonus, am ...

My eSIM for my iPhone doesn't have my number

I ported over from Bell to Public Mobile. My eSIM with Public Mobile doesn't have my phone number that ported and is taking a long time to activate. Please help.

Switching from the old $120/90 days 12 GB plan to the new $29/30 days 20 GB account.

I'm thinking to switch from the old $120/90 days 12 GB plan to the $29/30 days 20 GB promotion plan.I understand there is nothing we can do about being forced to move to the new Reward Points system.But will I lose all my current add-ons? I'm not so ...

It’s 2:45 in B.C. no payment taken for my account.

Activating account and ESIM

Heya! I’ve just purchased an ESIM plan and went to “Step 3” complete activation. I then go into the app and can pick a number, but I haven’t been able to install the ESIM (just keep getting the eSIM install error). I have an iPhone 15. I also haven’t...

cannot get full access as code is being sent to a lost phone

I have 2 accounts and a verification code is being sent to a phone that is lost- there is no option for sending the link to another phone or email address so that I can gain full access. 

lost phone

I suspended one account because my son lost his phone. We did not find it so I want to close this account.

moms lost phone

my mothers lost her phone while driving. she has all the tracking apps turned off so theres little to no chance of tracking it down that way. we will likely have to get a new sim card and phone, but she needs to know how to deactivate the old card or...

Failed porting attempt

I received new SIM card and tried to port my wife's phone to a new PM plan. Because her old plan has expired, the porting did not complete properly.  But her phone works for calls and text.  Except it can't receive text from PM.  Hence can not login ...

Change Number issues

Hello,I tried to change my number and now I can’t text, call or use data. Purchased an ESIM in hopes it would help, what a waste of money

eSIM won’t activate

What do you do when the esim doesn’t activate

The website will not allow me to change my plan or input new credit card info.

It's ridiculous. I'm trying to renew my plan and can't, because my credit card expired, so it's locking me out of inputting another one? I've disabled everything that might block me from doing it, but I can't even change the plan successfully. What's...

240 GB rewards

I have received a message a couple of weeks ago saying that the 240 GB rewards were added to my account... which I confirmed after logging in.Today I am surprised to see they are not there anymore...Did anyone have the same issue?

Passing rewards

I am leaving PM and porting to another provider, I still have1- 10.25 points in my rewards2- Reward Canada 500 minutes (All unused) I am wondering if you could pass them to any other random account instead of leaving them to go to waste! 

Paid for service that wont work and there is no support at all

I would like a refund because i cannot use the service and i was lied to about it being readily available for me and i cannot even get in touch with anyone from support or a live agent I've been trying for a few days now and nothing works at all. I c...