Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello there,Could anyone tell me how to get phone bill invoice WITH address?+ I tried to open MyAccount , but it doesn't work. Every time I clicked on the right option and tried to log in, I was simply sent back to the same page. If I choose the lef...
Last question I hope. I was trying to add a new account. Went to find my credit card and got distracted. Now when I come back to sign in it says resume activation. When I put in my email and password it says invalid password. When I do a “fo...
I subscribed to a Public Mobile plan this afternoon, went through the subscription process and selected an eSim. I received the text from my current provider and responded YES to cancelling the service with them. Left my old Sim card in the phone and...
I no longer have access to the email address I registered my account with. I need to change this in order to log in and change my payment information. I cannot seem to change the email without first signing in with the email address on file
I ordered my SIM card on Sep 25 and have not got the delivery. When I ordered it, I was told that I should receive it in 5 to 7 business days, that sounds like cheating!
I have subscribed to the 15-day plan as indicated below. However, after consuming 10GB of data, I am unable to access the internet. Is there a way for me to continue using unlimited data at low speeds?
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I would like to add this line to my account. I would like to do it in 90 day increments, at 45$ per month. I can’t figure out how to add this to my existing account. I would also like to change my existing monthly to this special. I can’t figure...
Hey everyone,I have to update my credit card info so I can continue with auto-pay. Does anyone know how to do this? I can't seem to find anything in my profile or payment. Thanks
I paid $10 to order a SIM card from the website and it never arrived after a month of me waiting. they then told me to buy a SIM card in a Koodoo store and then they refund me online for the undelivered sim but they haven’t. I even went to set my SIM...
The automatic payment credit card is no longer valid, causing the automatic payment to fail. The account is suspended due to non-payment. There is no way to receive the verification code, the fee cannot be paid, and the automatic payment Visa card ca...
somehow i didnt get connected to an agent for help with my exsiting account..and im not mean or mad but i have been in the telus store for an hour now trying to communicate with public and telus did nothing but suggest a new sim card which cost 11.30...
I have been a public mobile user for two years. When I tried to log in to my account a few days ago, I was asked to activate my sim. There is no other way for me to bypass this. Any help is appreciated.
I don`t know what I did wrong but I tried to subscribe using an esim and suddenly got to a page that said my device is not esim compatible. I got a welcome from publicmobile.ca but I can't even get into my account.
i changed my subsciption and its going to change on oct10 but ive changed my mind and would like to keep what i have but do not know how to stop the change
Looks like the $65/60GB 5G Can/US plan now has a 90 day option, dropping the 30 day price to $50 ($150/90 days) if you subscribe to the 90 day version. That makes it the same price as the 40GB Can/US plan, but of course only if you prepay for 90 days...
Hi,my husband and I are both subscribed with Public Mobile, both having iPhones. We both purchsed US add-on last year when we went to Cape Cod but we were both unable to use voice and text. We had a service call with Public Mobile and were told the i...
Hi, I'm not sure if anyone else has had this issue but when logged into my account it said something along the lines of "subscription will expire in so many days" If I hadn't logged in I would have lost my account/subscription without even being info...
My son's iPhone recently had a fall into some water - after a day the phone seems to be working great BUT recently says Invalid SIM Card. Hoping just a new SIM Card will take care of this problem .. Anyone else ever have this issue ??? Amanda
My husband and I are using our old Huawei P30 Pro phones , we just switched from Telus and transfered out iPhone 13 numbers over (we had to return our iPhones) to my understanding our Huawei phones only operate on 4G network now. My phone is fine and...
Hi There. In my family we have 3 people using public mobile all on 15$ monthly plan. Recently two of the users were given deal of upgrading to 25$ / 5GB plan but third one didn't get it. Any idea how can the third user also be made available the same...
Hi,I just purchased a new plan, but I need the sim card this week. However, the sim card shipment happens next week. Is it possible to get the sim card this week? Can I go to a store to pick it up?Thanks,Howie
Hey community,For anybody that has lamented the $40 30 day plan that has been offered to new customers, this may be a compelling offer on a 90 day plan, for all customers. Just be aware that if you are on a 30 day plan at the moment that you pay ever...
Hi, I am new costumer. I try to transfer my phone number from old service, telus to public mobile. I have never get approve esim card yet. Looks like my esim card for public mobile does not stay in my phone as well.what should i do.best
I purchased a data-talk U.S. roaming bundle and the data is working but I can't make a call.
I have been punted out, locked out and going in circles just to get help. I think bots should be abolished and public mobile security is so bad that even the user can't log in. ugh
Hello, I am trying to login to the self service portal. I haven't logged in since the transfer to eversafe ID login process with telus. Now when I try, it brings me to an activation screen and puts me through the process of picking a plan and orderin...
My phone got stolen, trying to transfer my old number onto a new sim. Is it possible?
When i go in the community, i don’t see the envelope icon to be able to chat with an agent??
I am not receiving the email recovery link. I am using the email address used in my purchase confirmation.
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