Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i have completed all the steps to set up my phone but when I attempt the final part public mobile says it is sending a 6# code to our phone to authenticate, but the code never comes. same with my wife's phone...so we are stuck with only text (to eac...
Hi,I get this error message after I successfully login to the app (Android) in the My Account tab. I need to keep restarting the app many many time for it to go away. Any ideas?Attached the error I see
Forgot to add friend referral code during activation.
So I was trying to find out if my iphone 13 has been volte enabled before a Vegas trip. The CSR rep said I would have to upgrade to a 4G plan to have volte. Currently I have a $15 3G plan. My question is can I just buy the US data only plan instead...
Hi,There is currently an offer to pay $39 for 20GB plan (4G), that ends OCT 2nd. What is the original price of this plan?I want to subscribe but AFTER my month ends with my current carrier, in 3 weeks of so, but what to see if it make sense to start ...
Hi I just bought a new plan, entered the wrong imei for transferring my number. My plan I am transferring the number to will be over at midnight I gave a number to call but I’m wondering if there is a way to get help now? I did get a text saying I wo...
My last provider canceled my phone number, now I’m paying to public mobile but don’t have service or a phone number
While Public Mobiles actually cell service has been fantastic, this entirely new image,app,etc has seemingly rendered it nearly unusable. Constant errors when trying to submit a ticket! I need to speak to an agent. Can one of them get back to me plea...
RESEND A PORTING REQUEST TO FREEDOM MOBILE
need help: my credit card was charged via autopay yesterday, sep 29, but service is put on hold today
I was trying to change my payment information but unfortunately I couldn't do it. The web site is horrible, it never stop buffering, only loading, loading and loading..all the time. Every time, always .I am tired of it..I am totally disappointed. I w...
Hello, first some information, then my question.Typically when i get to the last day of my plan, i use up most, if not all, of my remaining data and then just shut off my mobile data entirely until the next morning, so that my data counters (phone se...
Hi,I'm unable to login to Self serve portal after signing up. It takes me to 'Resume Activation' page and then when I click on this button, it goes back to login screen with error message - 'Logon Failed'. I have tried multiple times but no luck. Has...
How should I respond to multiple answers to a question that I have posed?
I have searched and scoured I have quite a few credits under the old program (late to the game!!) , that I thought I could use as a credit for my account, but this doesn't seem possible, unless i register for "Public Rewards". I see that if I opt in...
I was unable to set up my eSIM. How do I get another. I also need to pick a new number. How can I go back ask for one.
Hello everyone, I responded to text messages from the network offering a better plan, I responded YES, got a confirmation message back, but nothing happened. A month after that I went to my profile, added a new plan, I did input all the details, I go...
I was going to cha ge carriers and requested my phone number get ported to public mobile but my carrier ended up beating the prepaid plan that initially made me want to switch. but ever since the port request I can make calls but people do not receiv...
I need to update my payment credit card because recently changed it to new card, the old card can’t be used anymore, I can’t access my online account and I can’t change it. But I really need to pay my fees with my new credit card info. Please help me...
over charged on my bill, how to fix this?
Why sim card always not working. Always disconnected. No signal. I cant call text or they can call the no but its not ringing! No data. I reaer everything its still not working. Also when sending a code on my no its not showing up. Idk what to do wit...
I'm new to PM and just realised (after signing up) that things are done differently here.I purchased a plan for $40/month that includes 30gb of data.So, am I getting 30gb/month at $40 or is that spread out over 90 days, giving me 10gb/mos at $40?
Error 404 when submitting transfer telephone number @CS_Agent
Would like to switch to e-sim in order to be able to also use my works hard sim in my newer phone. I think that I read somewhere that the switch to e-sim is free. Just want to make sure I have all the facts before I make a mistake .
I need help, my last Visa card expired in September so I’ve been trying to reactivate my plan with a new payment method but I keep getting errors. I’ve tried 3 different cards that for sure have enough money but get the same error each time. I’m gett...
Hello - I lost my sim and bought a new one. can you please move my number to my new sim
I cannot submit a ticket every time I do. The website just says oops something went wrong. How do I get somebody from public mobile to talk to me or live chat?
I have a 3G plan and am thinking of moving to 4 or 5. I've read in some forums that when one changes plans they lose Add-ons, etc. For example, US L/D minutes and monthly discounts like Refer a Friend.I also do not want to move to the Points progra...
HI there, I just tried to log into the community but it would only allow me to register. I tried using my user name but it said "it already exists" but had no option to log in. I had to create and submit a new user name - Fleury. Is there a way to lo...
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