Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
When i try tomake a calling. The machine said i have used all my minutes, but i don't use any minutes at all. And i check my account it shows my minutes is full.
I have an iPhone 8 and am wondering if it will continue to work when travelling in the US if I change to the Canada-US plan (my concern is 5G network compatibility). Thoughts?
My plan got put on hold for some reason and I cannot find out why as I am unable to access my account(I forgot the email that I used for the account). Can you help me get access to the account so I can renew my plan, or help me transfer that to this ...
Hi, I recently signed up to public mobile and had some issues creating an account and paying my subscription. On my credit card statement, it looks like I have paid the amount 3 times and I am wondering what to do about that. On the public mobile app...
Hello my mother lost her card and now needs replacement SIM . We have the new SIM card , the phone has no PM service, so when I log into her account ever safe sends the security code to her non functioning phone. How can I now access her account?
Hello, has anyone ever had their plan cancelled on them before without their permission for non-payment? But then your credit card was still working elsewhere? It keeps saying cannot process transaction at this time when I go to pay. This is my work ...
I have been trying to port my number in since yesterday afternoon. Today I had conversation via email with CS_Agent Rafael. I was told at around 3pm that the porting was in progress and would be completed by 2 hours. I'm going on 4 hours now and stil...
I'm in Japan right now. How do I access my voicemail?
Hi There,I'm trying to open a new account, and I get an unknown error. I have tried multiple times over 2 weeks. I can't get throught the front door. Please resest my account, and save me from this death loop.
Hi, I have just subscribed with Public Mobile, and the payment has been posted, but I want to keep my phone number, but I did not get any option to keep my phone number,
I am currently using PM's network on a physical SIM. I am thinking of switching to eSIM from the current physical. I may want to switch back to physical SIM in the future. Can I use the same physical SIM that I migrated from? or it's discarded once I...
I've tried everything and it's still not letting me update my payment method, I need help.
Hi I recently started 4G 20GB plan for 90 days subscrption. I first purchased esim plan but it didn't work on my phone, so I got physical sim and customer support here activated my plan. The issue I am having is that I can't make a call or recive a c...
I tried to get an E-Sim for my wife for their Canada-US plan, and as soon as I tried to pay for it with my credit card, we got a message saying that the postal code of the province that the card is from doesn't much the province of the plan we chose....
In August 2023 when I received the new visa I updated the information so I would not have this problem however the system has not recognized the information. I have now tried multiple times to input the new information and the area on the website wil...
I just received a new phone, and I can't find how to transfer my esim to it.
Lost Wi-Fi during setup and didn't complete. Now I can't complete verifier because I can't receive the confirmation text message code. Can I have it sent to my email instaed?
I was trying to log in on the app and see if there were new plans available but I haven't been able to log in, so after a few tries my account got locked and I waited 1 hour and did a password reset successfully but when I went to log in again I was ...
Having recently switched to public mobile, I figured that the e-Sim they offered would be a faster and less painful option. As it turns out I was sorely mistaken. After 4 unsuccessful attempts and MANY chats with public’s less than useless chatbot, I...
I bought a PUBLIC MOBILE ESIM for $45 per month, and I put it in my S22 Ultra cell phone, but it does not work because the IMEI is blocked. therefore, I want to pass it to my S23 Ultra (dual SIM and factory free), but I don't know how to do this. I n...
I missed the auth windows of 90 minutes and now it says I need an Agent to complete my number port.Tried the the link to create a ticket and it fails.Where to next?
I purchased a new account plan for 30GB in september and it did not take effect, I was notified repeatedly that I was running out of data and so I purchased multiple add-ons. I see that my new account purchase did not take place in September and was ...
I have paid 3 different times for US roaming and each time I've been in the U.S., my phone won't work. Any suggestions as to why?
Why can't Customer service update my email?I've been left without access to my account for months because the email on it I no longer have access to. I've talked to agent and verified everything two weeks ago they said it's updated to my new email bu...
Good afternoon,When I purchased a SIM card from Public Mobile on October 8th, your website said it would take 2-3 business days to receive it. Now, I tracked the system, it says Public Mobile is STILL PROCESSING my request, and I will not receive it ...
I need a history of my billing and payments for 2023
I have bought US add-on for unlimited text and calling with 40GB of data and I cannot make any calls or nobody can call me.
Hello,My account is xxxxxxxxxxxxxxx@xxxxxxxxxDo you sent the Sim Card to me yet?also, i can not login right now - xxxxxxxxxxxxxx@xxxxxxxxxxxxxx Thank you,
HiI subscribed yesterday, installed Esim, about the transfer my number. I dont know what step i missed by basically1) I haven't gotten any authentication text from my old carrierthus2) i dont know if my number is transferred to public mobile or not**...
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