Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i tried using the android APN settings, still not working.the app says "Services on hold" Yet i just signed up today 8hrs ago, and my CC was chargedPixel 6
Switch plans and now charged $50.68, and then $45 in the same billing cycle? Why? Now just switched to the $40 plan a 40 gib, will I be charged twice? I need a refund, please help?
I signed up three accounts two days ago. Realized today that Telus did FOUR identical first-month-amount debits from my credit card - I guess one double-charged.I raised a ticket today and after asking for the same detailed information that I provide...
@CS_AgentI paid for my monthly subscription this morning and I just received a message saying that my account has been suspended due to payment issues. It’s been taken out of my account since 6am and now again I have no service. Sometime earlier this...
I am traveling to Florida for a couple of weeks, and purchased a US talk and text add-on. It appears as though this no longer works in many areas of the US, including Florida. I wish this would have been advertised more clearly as I was making the pu...
HiI upgraded from the 4G to the 5G subscription and it was supposed to turn on yesterday.The data icon is showing but the phone is getting zero data. All the apps say offline.The phone is one plus Nord 30. If it's a compatibility issue can I force it...
So pm has something going with credit card company neo advertising up to $100 Credit. Ive spent way too much time hunting for their terms. I even signed up for the card. It appears l am too ignorant to locate any info backing their claim. l would app...
On the "shop for plans" page, there's now a tab for Black Friday. I'm pretty sure these are the plans we're already discussing. I suppose it's possible more will appear in the next 9 days.ONTARIO:QUEBEC:
Hello it's been more than 90 days and my autopay did not charge/go through can I still reinstate my service and phone number, please help! Thank you in advance @CS_Agent
I was setting up my account and made a typo in the phone number to be transferred. Unfortunately I can't access my full account to fix this because it is trying to send a SMS to the incorrect phone number to finish account setup.I expect I will need ...
Hi,I was going to subscribe for a plan, but the transaction failed, so I decided to get back to it some other time. I realized that my card was still charged although I was not able to use the service and I did not get any receipts of purchase.The tr...
I signed up from Rogers to public mobile yesterday, and I have had nothing but problems since. I removed the Rogers Sim card but I do not think the eSIM is properly installed. I finally started receiving phone calls but now I am only getting some tex...
I am billed on the 21st of each month. I have automatic payment so payment went through. On Nov, 09 I had to cancel my credit card because I had lost it. Now public mobile wants me to pay again for a full month. This is ridiculous. I will leave publ...
Just joined PM and trying to set up EverSafe ID. I was never able to receive the code via SMS on my phone.I've tried all the workarounds like inputting the wrong code multiple times or resetting my password. But there's no option to receive the cod...
How can I cancel/switch the 90-day subs and change to a new plan without losing the money in 90-day subs?
I received my SIM card today. It does not fit into my phone's SIM card slot so I am unable to proceed with activation.It appears that I need to be activated before I can cancel in the app / via the website.I would like to cancel my plan and not have ...
I am traveling to the states and I will have a 3 month plan with a us provider and I was wondering if I could suspend my account will public mobile for December January and February and then reactivate it in March. This is so I did not have the to pa...
Hopefully someone can help with this issue.I have been with PM for about 3 years, with no problems or issues. However, lately the voicemail on my phone is not working properly. It shows that I have messages but when I try to retrieve those messages...
Hi, there seems to be a problem with double billing on my account.10/05- $33.60 (legit)10/26-$107.10 (legit)10/29-$32.55 (not legit)Could you please help me address this mistake?
I purchased a subscription and a sim card from Public Mobile Amazon store. I activated the sim and selected a phone number. Everything went fine. But when I put the sim, it didn’t show up on the phone. I tried bunch of phones and same issue. Now I am...
On November 11, 2023 I purchased US Roaming-Unlimited Talk(15 day) for both my phone and my wife's. We crossed into Washington State by car on November 10, 2023 and returned on November 14, 2023. I prepaid for both my Public Mobile account and my wif...
I have set up a new account with an esim, but I can see online that PM does not appear to support moving the esim from one phone to another like you can with a hard sim, unless you buy a new esim each time you want to change phones? If that is not th...
my payment did not pass 90 days but i cannot pay now.any one can help me to make this payment?
Hello,I was late to reply to the number porting message from my old provider. Can someone help me to get that message again?
After several attempts to contact a customer service agent I am still trying. I have to ask about my current plan and switching to the Black Friday Deal? How many months does the Black Friday $34.00 plan deal last. And I have a q5 month current p...
I tried to reply to a thread and the message below popped up. No amount of hitting enter would clear it.Only allowing 1 message every hour? LOL
How can i tell if 5g and volte enabled on my galaxy s23 ultra
@CS_Agent I pay for my Mother In Law's cellphone. I need help updating the credit card information on my Mother In Law's Account. I am unable to access her account because I am not with her and she is unable to tell me the verification code that is...
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