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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22036 Views
  • 181 replies
  • 24 Bravos

Update credit card info no account acess

I need to update my payment credit card because recently changed it to new card, the old card can’t be used anymore, I can’t access my online account and I can’t change it. But I really need to pay my fees with my new credit card info. Please help me...

momogogo by Great Neighbour / Super Voisin
  • 503 Views
  • 15 replies
  • 1 Bravos

Service

Why sim card always not working. Always disconnected. No signal. I cant call text or they can call the no but its not ringing! No data. I reaer everything its still not working. Also when sending a code on my no its not showing up. Idk what to do wit...

Skylouisse by Good Citizen / Bon Citoyen
  • 306 Views
  • 12 replies
  • 0 Bravos

Resolved! 90 day subscription?

I'm new to PM and just realised (after signing up) that things are done differently here.I purchased a plan for $40/month that includes 30gb of data.So, am I getting 30gb/month at $40 or is that spread out over 90 days, giving me 10gb/mos at $40?

yaeji by Great Neighbour / Super Voisin
  • 141 Views
  • 1 replies
  • 1 Bravos

Port in error

Error 404 when submitting transfer telephone number @CS_Agent

Chatal by Great Neighbour / Super Voisin
  • 151 Views
  • 4 replies
  • 0 Bravos

Resolved! Switching to E-Sim.

Would like to switch to e-sim in order to be able to also use my works hard sim in my newer phone. I think that I read somewhere that the switch to e-sim is free.  Just want to make sure I have all the facts before I make a mistake .

ATHENS by Great Citizen / Super Citoyen
  • 223 Views
  • 2 replies
  • 0 Bravos

Can’t update payment method

I need help, my last Visa card expired in September so I’ve been trying to reactivate my plan with a new payment method but I keep getting errors. I’ve tried 3 different cards that for sure have enough money but get the same error each time. I’m gett...

Baidai21 by Great Neighbour / Super Voisin
  • 417 Views
  • 15 replies
  • 0 Bravos

Resolved! Submitting a ticket

I cannot submit a ticket every time I do. The website just says oops something went wrong. How do I get somebody from public mobile to talk to me or live chat?

Kurgan by Great Neighbour / Super Voisin
  • 399 Views
  • 4 replies
  • 2 Bravos

Resolved! Add-ons with plan change

I have a 3G plan and am thinking of moving to 4 or 5.  I've read in some forums that when one changes plans they lose Add-ons, etc.  For example, US L/D minutes and monthly discounts like Refer a Friend.I also do not want to move to the Points progra...

calgary by Good Citizen / Bon Citoyen
  • 328 Views
  • 7 replies
  • 0 Bravos

Resolved! Can't log into community - only allows me to register

HI there, I just tried to log into the community but it would only allow me to register. I tried using my user name but it said "it already exists" but had no option to log in. I had to create and submit a new user name - Fleury. Is there a way to lo...

Fleury by Great Neighbour / Super Voisin
  • 324 Views
  • 4 replies
  • 0 Bravos

Sim card error

Recently I ordered a new sim for my son, but while entering his new sim number to his account I added it to my account The physical sim is in my sons phone so hes been getting my calls  My old sim is inside my mo but the number on my profile shows  t...

Josep by Great Neighbour / Super Voisin
  • 182 Views
  • 3 replies
  • 0 Bravos

Resolved! How long to make changes to subscription plan

If I request the moderator to change my subscription plan since I am unable to do it due to their programming display issue, how long does it take for them to complete my request.  

KC8279 by Good Citizen / Bon Citoyen
  • 286 Views
  • 6 replies
  • 0 Bravos

Resolved! how do I submit a ticket or get a hold of anyone?

I changed my subscription but was charged twice because of issues with the site. It is impossible to open a ticket - it gives an error message everytime. And trying to send a message is not possible - Please HELP!

helenh by Great Neighbour / Super Voisin
  • 150 Views
  • 4 replies
  • 0 Bravos

Speedtest Warning and the $15 plan

I thought I would share my most recent speedtest experience with the community. I barely touched my 250mb of plan data this month and since I regularily suspend my services I usually run a few speedtests on the last day of my cycle. Even though I was...

treefrog by Town Hero / Héro de la Ville
  • 297 Views
  • 5 replies
  • 3 Bravos

Resolved! Error Message

 receiving error message upon every attempt to create ticket for no service. 

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oceanwood1 by Great Neighbour / Super Voisin
  • 139 Views
  • 3 replies
  • 0 Bravos

Data not working

I've never had an issue with my data until this reason plan pay period. Just wondering how I get it to work again

KayKaos by Good Citizen / Bon Citoyen
  • 144 Views
  • 2 replies
  • 0 Bravos

Cancel subscription

 Hello,I canceled my subscription but I still got charged, I know I have a 90 days grace period. I was supposed to have $36 in funds, now I have $21. Can admin help me fix his please.Thank you   

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Hani_Ouali by Good Citizen / Bon Citoyen
  • 180 Views
  • 6 replies
  • 0 Bravos

Resolved! upgrade my current plan

Hi, I am going to upgrade my current plan but have a question about the rewards. Are all of my current rewards pre-auth payments + loyalty pays still remain available on the new plan ?

__Bruce by Great Neighbour / Super Voisin
  • 202 Views
  • 6 replies
  • 0 Bravos

Resolved! Can’t port out

@CS_Agenthave tried to port out of public mobile but gives me error saying I can’t or not allowed to port out in Red

Sean13 by Great Neighbour / Super Voisin
  • 235 Views
  • 4 replies
  • 0 Bravos

Resolved! US roaming working sometimes

I bought a US add on with data, talk & text.  The first day I didn't have auto download on for group messages, so turned it on my phone worked great.  Could send/receive photos and group messages fine.  Yesterday it was only working sometimes and tod...

bcwaterlily by Great Neighbour / Super Voisin
  • 233 Views
  • 5 replies
  • 0 Bravos

Resolved! Need help. I want to replace my sim.

Need help. I want to replace my sim.  I used my phone while on vacation using a service provider in the country I was visiting.  I am back but have misplaced my sim and cannot access my account as it wants to verify via text to my phone (which cannot...

Can’t switch phones

@CS_Agent in trying to switch my sim from an older iPhone to an iPhone 12 and it looks like the phone will ring but when I pick up, it says the iPhone 12 is not compatible. I also tried all the troubleshooting steps in the support flow and nothing wo...

Aakong by Great Neighbour / Super Voisin
  • 126 Views
  • 2 replies
  • 0 Bravos

Resolved! Credit card update

I can not update my credit card information. My account is now suspended and will not let me update new card online.

Bakes by Great Neighbour / Super Voisin
  • 186 Views
  • 3 replies
  • 1 Bravos

Resolved! Request to PORT Bell phone number

In July I was switching carriers from Bell to Public and I was unable to port my Bell Phone number in a timely fashion so I was told that I could just open a new account/mobility with Public. Then after it is activated then ask to get the Bell phone ...

LeeAnn6 by Great Neighbour / Super Voisin
  • 227 Views
  • 4 replies
  • 1 Bravos

Resolved! Trying to join PM

Hello everyone, not sure if this is where to start but this is where the chat agent told me to turn. I have an iPhone 6s running iOS 12.5.7 which is the highest iOS the phone will run. I have a physical SIM card that I just purchased but haven't inst...

CherylS64 by Great Neighbour / Super Voisin
  • 271 Views
  • 7 replies
  • 0 Bravos
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