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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

missing ordered sim card

I ordered 2 sim cards, first order last week friday morning time, until today thursday don't see it, this card may be missing. second card ordered at same day at night time, got it tuesday.

Change my idea on black friday offer

Hi,I just order $34 for 20g this morning under 5G service. but now I want to change my mind to $40 40g serivce. Can I do that? Thanks.

My email address has expired. How do I change it

Resolved! Can I delay my SIM card activation and still get the BF price?

I'm considering transferring to Public Mobile due to the great BF price. However, I just prepaid for the December cycle for my old carrier yesterday. I wonder if I can order a SIM card now and delay its activation until the end of my old carrier's De...

Resolved! My monthly payment increase

I notice there is an increase of 8$ in my monthly payment, I want to know why ???

Someone called 911 from my number.

I am here to inform that someone has called 911 on the number I had. The police came to my house, and the police told me to inform you about this. No one in my family called 911, and many spams and unknown numbers started calling me ever since I got ...

Subscription increases

Why is my monthly payment increase?

Billing

My billing cycle is ending 23rd november. today but public mobile charged me for next month. i want to cancel the subscription and need a refunf

how to cancel account

Resolved! Billed twice, need a refund

I purchased the $34 20GB 5G plan, then switched it to the $34 30GB 4G plan. I was billed twice and would like a refund.

Resolved! Does Public Mobile have Call Display+?

Does Public Mobile have Call Display+?

need to re-trigger the porting process, please help!

Hello Guys!I missed the SMS which Fido sent to me during the process of transferring my number from Fido to PM.Now I need to re-trigger this number transfer process, but I can NOT submit a service ticket due to system error. Could anyone told me what...

My subscription is renewed today for the new plan $15 plus tax. I got charged $56.50 instead.

As title said, my subscription is renewed today for the new plan $15 plus tax. I got charged $56.50 instead. I also ported out this morning, so im wondering if i can have a refund? if not full amount, can i at least get the refund for the amount that...

Resolved! Service on Hold, subscription expiration

Hello I am looking for help in resolving this issue.my account currently says services are on hold as today is the expiration of my subscription.I am attempting to add a new plan or even renew the old plan, and I keep getting the error message: "Sorr...

Resolved! Customer, but Activation is asked

Hello, I am already a Public Mobile customer (for 3+ years with the same subscription), however for a few months now when I want to log into my account to see my data usage stats, it is asking me to complete my activation. What should I do?

I got a new plan on the renewal day

Hi there,I bought a new plan on my exact cycle period which is subscribing for a while. Now I got two payments posted , one for an old plan and another for a new plan on my credit card. Would it possible for me to request one of payment? How could I ...

Resolved! Can send text messages and use network but can’t receive messages and calls

As title.I transferred my number yesterday morning. Since then I was able to send text messages and use the 5G network. However, I can’t receive any text messages and calls. I didn’t receive any text messages about the transfer request from Fido.Whom...

No service in US

Bought US 15_day bundle for my phone and my wife's phone. Been in US since Monday. I have NO service. I had text and email yesterday for the first time. Nothing today. My wife can't make phone calls at all, she can only text. This is ridiculous...

Upgrading the subscription from 3G to 5G - need to change to the new SIM?

Hello community, I'm the old PM user currently on the old 3G plan. The 5G black Friday deal seems really a good deal to me.If I would like to change my current plan from 3G to 5G, should I also buy a new SIM to get 5G network properly? My phone is Ga...

Resolved! New Phone - Same Sim Card?

I have a public mobile sim card in my current phone- I'm looking to upgrade my phone- can I simply swap the existing sim card into the new phone?

Accidentally purchased plan twice

Hello guys I am freaking out, I accidentally bought the same plan which had been bought by my autopay just a few hours ago. I don't think I used any of the services yet, is it possible to get a refund? Have any of you guys ever gotten a refund?Please...

Do I have to switch to new reward point system when changing plan

I am a long time PM customer who is still on the old reward system. I have $5 off each month's bill with my loyalty reward and I don't want to lose it. The new black friday deal seem very good but it offers a $1.7/month in reward points, which is th...

Phone not porting

Need help in getting access to one of account for lost phone

Hi, Can some one be able to help with access to account for one of my phone? I do not think eversafe was activated for that account and I do not see an option to get OTA code in registered email. Please advise.ThanksJay

Resolved! Legacy Rewards

Hello lovely community! I have a theoretical question for you all... What would happen if your monthly legacy rewards discount is greater than the monthly cost of your plan?

Loyalty discount on plan change

I still have the old loyalty pay discounts on my current plan as well as the $2 auto pay discount. If I change to one of the current Black Friday plans, will I lose these discounts?

Resolved! new here

I purchased a plan this morning, i need to cancel the esim and change it to the esim i had to purchase. Anyone know how i can do this? I just found out Samsung has my phone blocked from using esim on it.

Resolved! 2 factor authentication

Hi,I need to know how to permanently disable 2 factor authentication or at minimum have more than one phone number registered for it. Because if I lose SIM card how can I login for replacement or support if I don't have access to mu phone number anym...

payments

why cant PM take my credit card info for my second phone number?

iMessage stopped working all of a sudden

Hey Community and PM,Imessage stopped working all of a sudden on my iPhone SE. I did all the resets, no luck. Finally got a new phone thinking the was the problem. Put the SIM card into the new iPhone 12 and it said, Imessage cannot activate with sim...

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