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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Black friday deal question

Hi so I want to take the black friday deal but I was wondering if my loyalty rewards discount will carry over to the $34 per month deal? and if so how long does this deal last

Invite a friend code

I have forgotten to provide the code from my friend during the registration process 2 weeks ago. Can i still enter it somewhere before my first statement is processed…?

Refer-a-Friend Rewards

A friend of mine used my Refer-a-Friend code open a account and subscribed $34/20GB plan a few days ago, however I don’t see the reward credit in the Rewards tab of my account, any idea?by the way l, i am with the old rewards. thanks

billing

I want to transfer phone to another provider but already paid for the month, will I get a credit?

Porting number

Before getting a line with PM, I want to make sure my Sudbury number can be ported. Another carrier was not able to port my number because they don't offer coverage there.I'm living in Alberta right now.

When does the $10 credit for having been referred to public show up?

Hello,I entered a referral code into my account when I signed up for Public Mobile. How can I tell if it was successfully entered into my account?

I transferred from Fido three days ago. My public mobile account is still not working.

Can someone help it’s impossible to talk to a human this is a terrible first experience with public mobile I already approved the transfer request from my last provider, Fido. It’s been three days and it’s still not edited by computergeek541: inapp...

Resolved! My Account

Hi,I spent a one month vacation in Canada this summer. I subscribed to Public Mobile on July 26th, but forgot the logging details that I used (I tried 2 emails but the password is not working. I have been paying $74.73 every month since then, withou...

Re: Payment

Hi The system is not accepting my Visa that has been in your system for over a year and has had no issues, until now. However, I have had plenty of issues pertaining to the structure and what should be a simple flow of working with your system. No...

"Port out request"

Hello, I need helpI am a new customer, ive never changed phone service providers before and I should have known better. With that out of the wayI switched from Bell to Public mobile. During my switch - I kept my phone #. I threw out my old SIM and on...

Data Usage

Why am I getting charged for Data when I am asleep. My Data usage is being used up this way and going over my plan.

Resolved! SIM LOCKED PUK CODE NEEDED

I am an able to get a ticket through the chat. It keeps saying error every time. Tried it on different devices, it doesn’t work. I haven’t had access to my phone since last week. It is very frustrating.

Payment , Lost rewards and points

Hello, Since I changed my card information, my all rewards and points were gone and I paid full amount.I tried to submit a ticket but it keeps showing errors and can't submit ticket either.Please advice how I can address and/or correct this issue.Tha...

Resolved! Long Distance - Cannot call Spain

I have 400 minutes of Intl minutes (including US & Canada) but when I try to call Spain, I get a message from Public Mobile that the number cannot be completed as dialed (+34 911 230 000)

Resolved! Old community account - Brettster99

This is so **bleep** frustrating.This is my second account I needed to make for this problem. I had everything correct.I used the same email as I have always used. When they asked to confirm to link my two accounts and make my (new) account into anno...

Email pas bon

maintain signal abroad

I am planning to travel Asian country, is there any possible to get the message at that time? just wanna get a verification code or some login code, that is it.

Wrong amount on invoice

Had a 40$ plan with 6$ refer a friend and 2$ loyalty , and 2$ autopay. Total 30$ plus tax.switch to 3 month plan for 40$/month120-(3x10)=90$ plus taxwas charged 110$ plus tax.any help please

Need to reinitiate transfer in from freedom

Need the phone number I can call to restart the process @

Pas capable de me connecter

je ne suis pas capable de me connecter il dit que mon email n'est pas bon

Resolved! $0 esim offer when switching from physical sim and renewing to a new subscription plan

I am an existing user that renews to a new plan tomorrow. I would like to switch from physical sim to esim at the same time to take advantage of the free $0 esim that comes with the new subscription...is this possible?

Resolved! cancelling a phone service

Hello,There are two phone numbers that are being billed to my credit card. It was set-up by a former employee for just 2 months of use but now we can't login to cancel the service. The former employee isn't getting back to us either so we've been b...

Service not working

We have recently switched from Koodo to Public, we have a brand new physical sim, new public data plan and have had phone number ported . We can receive calls but cannot use data or make calls. Looking for customer service to contact us before we can...

Messed up port from lucky

I ported over 2 numbers from lucky mobile and totally messed up the process, basically I ported over 2 numbers thought everything went ok tossed all the old lucky sims in the garbage. Guess I didn't confirm with lucky about the port. Now I got two p...

chnage phone linked to esim

hello. I need my esim to be registered with a different phone.

I need to update my email linked to my account

Account management

Im trying to manage my account.I originally wanted to change the email associated with my account, went through the process to confirm my current email and changed my password.when I sign in now to change my email I get recognized by name but get stu...

Resolved! Question porting number in from Koodo Prepaid

I tried to use the chatbot for help submitting a ticket to port a number from a Koodo Prepaid account to an activated Public Mobile account.The form for submitting a ticket asks for the IMEI used with the old provider and the account number with the ...

Multiple phone #’s

I pay for the kids phones and I can’t upgrade their plans

Resolved! I need to restart the phone transferring process ASAP

I’ve been a customer of Public Mobile for 5 minutes and so far my experience was nothing short of terrible. For some reason I couldn’t reply to the phone transfer confirmation, and currently my new SIM is working only halfway - I can call and use int...

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