Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I cant seem to reach the customer service they are very slow to respond help, trying to subscribe since yesterday
My account expired. Old card does not work trying to register new working card. System says cannot process at this time please try again later. Not good because need this phone for work. uhg. Please help.
I ported my number from Virgin Mobile last Thursday. Everything is good except l can't send or receive texts. I have submitted several tickets and PM's during this time. None of which have been responded to. This is beyond ridiculous. Can someone ...
Wanted to switch over to PM, was in the process of it yesterday, got busy and figured I'd have time to finish it off today. At time of writing, it is 10:47AM local time and PM is giving me the middle finger, Error code XXX on resuming activation and...
I can call using my cell phone, but I can not receive or send texts. After 5 Days I port my number to Public Mobile. Because of this, I can not receive my access code for conformation to access my account through text. Can any one help?
My service is disconnected. Whom to connect ?
Hi all, $26 4GB (new activation only!!) other:$15 - 250Mb$25 - 1GB$29 10GB$35 50GB$40 - 75GB$55 - 100GBI think they don't offer any Canada-US plan at the moment, which I think it is weird. I think they direction is they will have that as a ongoing...
when I signed up I wanted to transfer over a number , so I did that. What I didn’t know, was that the number had to be active with no owing balance, but that number I wanted to transfer was in the hole 40 bucks, so when I was activating my eSIM, ever...
Hi thereI Got an esim card and installed. Ported my existing phone #. Had to go into settings to pick the eSIM card under settings > Cellular so the old one was no longer chosen.But my FaceTime and iMessages won’t verify my phone # and now when I cal...
I'd like to speak with a public mobile representative about switching providers and setting up my new phone.
Can I use a 4G telephone if I subscribe to a 5G plan?
Hi.i am trying to see if I could change my plan to one of only for new subscriber only plan.I have been with PM for few years now, and wonder if it was possible to downgrade? in price, but upgrade for plan.I am currently on $25 with 1GB, but I see th...
FaceTime my iPhone s defaults to ft since porting to PM, lengthy extra steps just to use mobile calling now. any suggestions
just setup my wife phone and ported her number over from bell, the calls come in and out at her old number by send can not send or get SMS text
Good morning. I signed up with Public Mobile yesterday, and everything was working well last night. However, this morning, nothing is working. I am getting the A1 forbidden message. I cannot log into my account. I need to change my credit card inform...
Just ported over from bell Sunday morning. Using iPhone 13, calls are fine Texts are not coming in or going out. Seem to be sending sometimes on old account with bell SIM card still inserted. i've restarted with and without sim card, restarted with t...
Hi all,Can anyone else access both promos $39 and $50? It's still advertised publicly.I started the process yesterday but slept off at the point of payment. Woke up early this morning at 6am EST April 9 to complete it and the page keeps showing error...
For at least the last 4 days, people have been trying to call me without success. I do not see any missed calls nor voicemail left.If I try to call them, and then hang up, they can then call me back without any problems.Phone model is a Pixel 7.
Hi.. I recently bought a new phone and I am unable to use my Randolph Brooks Federal Credit union mobile app on new phone. Never problem on old phone. Went from Samsung galaxy a13 5g to a14 5g. I try and login app on phone or website, and then app t...
Hi, I'm in need of a Bill Statement as proof of address
Despite the CAN/US plans advertised still and the 20GB $29 plan . And not available to change to . There is however in my account a 75GB $40 plan that’s available to switch to should anyone be interested in . Just check your account for special off...
Just noticed yesterday the small exclamation mark on the mobile network icon on my phone. When I check the internet status, under Public Mobile it goes from LTE+ to LTE to H then no connection. I’ve restarted my phone, reset the networks but no luck....
I just switched yesterday, I can call using my cell phone, but I can not receive or send texts. Because of this, I can not receive my access code for conformation to access my account through text. Can any one help?
For some reason, I can't get the promotional deal for Canada-US. Is this just for new subscribers?
So, the sim I ordered arrived today.. put it in phone, downloaded app.. Gave app 'location information' when prompted... Every time I try to login it just returns me to the login screen without error/message... I can login fine on a desktop/browser a...
I am not able to transfer number from freedom to public. Saying Subscription not actived....
Brought an iPhone couple weeks ago, recently I am it is able to send/receive SMS to other iPhone users. However, it is able to receive SMS from Android users. Brought the new iPhone to Apple Store and used the same SIM card with another new iPhone,...
It’s been 2 days now since I switched to PM and the issue of receiving and sending text is still not solved. It’s frustrating that I have to contact Customer Service through chat or email and it takes so much of my time just to wait for reply. I’m th...
I am unable to edit my Account Information, specifically my Address - always Invalid Address (it isn't); nor am I able to add an Alternate Phone Number.When asking the ChatBot it tells me about Telus data speeds, and gets trapped there in a loop.
Hi,I am trying to port from Zoomer to PM. I put in my IEM on the phone but it doesn't like it. The phone I am using is not the original phone I got from Zoomer. I got a text from PM saying that the transfer didn't go through because of an incorrect M...
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