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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11098 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22046 Views
  • 181 replies
  • 24 Bravos

Resolved! 5gb

is there a 5gb option?  there used to be one but i don't seem to find it anymore

siyana06 by Great Neighbour / Super Voisin
  • 202 Views
  • 5 replies
  • 0 Bravos

Resolved! Public point reward

Hi need help with my public points. There is no redemtion option showing.  I have 62+ points and wants to reedeem it but no option shows up just "No Activity"  message showing up. Thank you

Robloxkid by Great Neighbour / Super Voisin
  • 205 Views
  • 3 replies
  • 0 Bravos

Resolved! My account

I want to change my email but I can't find this option. Were I can do it? Also I tried change my home address but it said "invalid address" when I write new post code.

Anna27 by Great Neighbour / Super Voisin
  • 121 Views
  • 1 replies
  • 0 Bravos

Resolved! Can not process payment

My subscription ended today and I went to pay it, but it keeps saying that they "can not process your payment at this time". I have tried both online, on the app and via *611 on the phone. None are working. What do I do now?

Resolved! Suspend service by using Lost/Stolen button

If I suspend service by using Lost/Stolen button, do I need to remove my credit card information?  If I not remove my credit card information, what is the consequences?

YCLI by Great Neighbour / Super Voisin
  • 185 Views
  • 4 replies
  • 0 Bravos

Resolved! website system issue

I've been without my phone for two days because the payment would not process. I go on and try to pay it, it says "oops we cannot process your request at this time". I tried to update my payment info, same thing. I tried to submit a ticket for Custom...

Kelsie by Great Neighbour / Super Voisin
  • 263 Views
  • 5 replies
  • 0 Bravos

Network

Hello yesterday just out of the blue my pixel 6 pro quit and will not connect to public mobile network! Anyone know what I can do??

SimSim2023 by Great Neighbour / Super Voisin
  • 148 Views
  • 4 replies
  • 0 Bravos

Resolved! Upgrading my plan

Hello everyone,Happy Thanksgiving!It's been awhile since I have been online but I have a question regarding upgrading my plan.  I have my original plan (3G), yes 3G and please stop laughing, lol.  My current phone is not 5G compatible but is 4G and l...

Rick007 by Good Citizen / Bon Citoyen
  • 365 Views
  • 8 replies
  • 0 Bravos

Sim not registered on network

I have been using my public mobile for over 6 months and I noticed yesterday that I could no longer make or received calls and the error message appears “NOT REGISTERED ON NETWORK” 

Aminat by Great Neighbour / Super Voisin
  • 242 Views
  • 6 replies
  • 0 Bravos

Refer a friend point

I opened up an account last week with my friend’s referral. When do I get $10 bonus? My friend is also waiting for the point.

OS_K by Great Neighbour / Super Voisin
  • 194 Views
  • 5 replies
  • 1 Bravos

Whats my PUK number?

I accidentally locked my sim card because I entered The pin wrong three times. I was trying to lock different sim card with my phone and I forgot to turn on that sim card and locked my public mobile sim card. 

Resolved! IMPORTANT URGENT

How to send all relevant information to an agent in order to give right information about porting the number?

MaggieG by Great Neighbour / Super Voisin
  • 173 Views
  • 2 replies
  • 0 Bravos

E sim

I need my E sim details to enter it manually my camera is to blurry

Jibroni by Great Neighbour / Super Voisin
  • 157 Views
  • 4 replies
  • 0 Bravos

Resolved! Registering and logging on

When I try to log on to my account to activate my sim card I keep getting in a loop from eversafe.I can only get a notice that my account and password don't match.

Maemie by Great Neighbour / Super Voisin
  • 227 Views
  • 6 replies
  • 0 Bravos

Resolved! Updating IMEI number

I mistakenly entered a wrong iMEI number and hence my ESIM wasn't activated. I had 2 IMEI numbers: one for my ESIM and one for my physical card. Which one should I have entered which porting my phone number or registering for public mobile? How can I...

Meet_ by Good Citizen / Bon Citoyen
  • 494 Views
  • 9 replies
  • 0 Bravos

locked out of account

I'm helping my mom who is on vacation, and she was locked out of her account for trying to log in more than 5 times.  It says try again in one hour, which I did.  And after 2 hours and on and on.  Then on Chatbot, it says to try again after 3 hours, ...

BradMoran10 by Great Neighbour / Super Voisin
  • 197 Views
  • 4 replies
  • 0 Bravos

SOS Only

@CS_Agent in our CommunityHello. I’m seeing SOS Only on my iPhone. I’ve tried removing and reinserted SIM card, resting Network Settinngs and restarting iPhone without success. I’ve also confirmed our account is active and payments are op to date. Ca...

RThomas by Great Neighbour / Super Voisin
  • 712 Views
  • 9 replies
  • 0 Bravos

Re: Wrong imei when porting

It's next to impossible to initiate contact with an agent.  I can't submit a ticket as I have a digital eSIM and I don't know what the 19 digit sim number is. 

capeasgood by Good Citizen / Bon Citoyen
  • 137 Views
  • 3 replies
  • 0 Bravos

Wrong imei when porting

I activated my PM account today and I received a message stating I gave the wrong IMEI number. I haven't heard back from anybody yet after several hours. How can I solve this? Thanks

Melissa25 by Good Citizen / Bon Citoyen
  • 343 Views
  • 11 replies
  • 2 Bravos

New phone will not accept public mobile SIM card

I just bought a new iPhone 14, and upgrade from my iPhone 8 and my SIM is not recognized in my new iPhone 14. I was assured the new phone was unlocked by Bell. Any suggestions? 

Hydro by Great Neighbour / Super Voisin
  • 263 Views
  • 5 replies
  • 0 Bravos

@CS_Agent

@CS_AgentI need to speak with someone now

Andrew369 by Great Neighbour / Super Voisin
  • 158 Views
  • 3 replies
  • 0 Bravos

Can't make calls, but only on 1 tower

For some reason I cannot make phone calls via the cell phone tower closest to my house. I can get data, and send sms messages, but when I try to make a phone call, it acts like it is going to call, but nothing happens. In all other locations I've tri...

BVM by Great Neighbour / Super Voisin
  • 306 Views
  • 7 replies
  • 1 Bravos
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