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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11098 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22046 Views
  • 181 replies
  • 24 Bravos

What just happened?

Ok this is weird.We just had a Powe outage in Rosemont La Petite Patrie, Montreal but what is weird is that when we lost the electricity I also lost Public Mobile's data only voice and text was working even if I switched from 5G to 4G.This is scary.S...

Huairen by Great Neighbour / Super Voisin
  • 194 Views
  • 5 replies
  • 0 Bravos

New Phone

Looking to purchase BLUE BOLD N2 phone from the USWill this phone work with our service Thanks

Peter27 by Good Citizen / Bon Citoyen
  • 175 Views
  • 7 replies
  • 0 Bravos

Resolved! Porting failed

I requested to have my number ported from Bell during setup. I answered YES to the text message I received as soon as I received it. It's been almost 24 hours now and I still can't receive calls. Can I get help please?

williamj54 by Great Neighbour / Super Voisin
  • 129 Views
  • 2 replies
  • 0 Bravos

1B1 error

I've been getting "1B1 The client You are trying to reach is not available" message when trying to call a specific 613 (Ottawa) number. I have called this very number a couple of weeks ago successfully.The number is for a telecom company, so I highly...

KababMan by Good Citizen / Bon Citoyen
  • 876 Views
  • 4 replies
  • 0 Bravos

New iPhone 15 Transfer Service

@CS_Agent I have a new iPhone 15 so I need to transfer my Public Mobile service from my old device (iPhone 12 Pro) which has a Public Mobile eSim.I have followed the instructions here:https://www.publicmobile.ca/en/ab/get-help/articles/esim-faqs"If y...

userL91 by Great Neighbour / Super Voisin
  • 302 Views
  • 5 replies
  • 0 Bravos

Help! Add a new card

Hi,My credit card was cancelled three days ago due to fraudulent activity and I'm still waiting on a new one. It seems my account was cancelled at 4 am today because the auto pay was declined. I'm trying to add a new card to let the payment go throug...

najo905 by Great Neighbour / Super Voisin
  • 166 Views
  • 3 replies
  • 0 Bravos

Resolved! Urgent: Phone Stolen with a physical sim card

Hi,I lost my phone with a physical SIM card. I immediately put my service on hold, and bought an iPhone 15 Pro (that only takes ESIM). I followed the instructions to purchase and activate the public mobile ESIM. Now it seems like I can use my iPhone ...

RafLux by Great Neighbour / Super Voisin
  • 218 Views
  • 3 replies
  • 0 Bravos

Overcharge

Hello, I have been overcharged on October 6th as I was trying to switch plans. I picked one plan that charged me $42.56 in total then I quickly decided (within 30 mins) that the $50/month plan is more suitable for me use so I switched to that plan an...

j93022750 by Great Neighbour / Super Voisin
  • 135 Views
  • 2 replies
  • 0 Bravos

Mifi

Does Publicmobile.ca have a Mifi data plan?

CRW by Good Citizen / Bon Citoyen
  • 119 Views
  • 1 replies
  • 0 Bravos

Sim transfer

No service after I transfered from esim to physical sim. I remember there was a customer service number assisting in porting. What is it?

Rus555 by Good Citizen / Bon Citoyen
  • 141 Views
  • 3 replies
  • 0 Bravos

Resolved! Newbie without service!

I’m a new member, opted for the eSIM, paid and even got my number transferred yesterday around 2:50 pm. Got an email welcoming me and confirming plan, payment received, etc. I made a call at 3:09 pm and everything seemed OK. Yesterday night received ...

Areah by Great Neighbour / Super Voisin
  • 167 Views
  • 3 replies
  • 0 Bravos

Change Plan

Hi everyone.  I wanted to know if there is a way to change your subscription date to today?I have used up my data and I have the funds in my  public mobile account, but it won't let me change it now, unless I buy a different phone plan. Help 

CRW by Good Citizen / Bon Citoyen
  • 187 Views
  • 4 replies
  • 0 Bravos

Unable to receive incoming calls

I recently ported number from pc mobile to public however, unable to receive calls on public using esim. My incoming calls are still going to pc mobile which has a physical sim. I m using iphone 15 with public mobile esim. I can make outgoing calls f...

Kamini01 by Great Neighbour / Super Voisin
  • 145 Views
  • 2 replies
  • 0 Bravos

I need a refund

Hello, I canceled my publicMobile subscription 1 month ago, and I just check my deposits in my bank account and I see a 28$ automatic payment from Public mobile. I need this money refunded as soon as possible.This charge does not make sense, firstly ...

Karlab_jalil by Great Neighbour / Super Voisin
  • 122 Views
  • 4 replies
  • 0 Bravos

Resolved! Email verification code

I've purchased a new plan & ordered a new SIM card. When I attempt to sign in I am sent to the email code verification page. When I enter the code sent to my email I am told the code is incorrect??? Very frustrating customer service !!!! I am very cl...

Kelly1827 by Great Neighbour / Super Voisin
  • 241 Views
  • 7 replies
  • 0 Bravos

Accidentally changed subscription

I accidentally changed my subscription and didn't say at next period, as I did not see the option.  Any way to change it now that I got charged, I went from 1 month to 3 month.

sacked by Great Neighbour / Super Voisin
  • 121 Views
  • 2 replies
  • 0 Bravos

Google Pixel server error on phone calls

Hello, I have been unable to use my cellphone today. Every time I've tried, I get an error message: Server error please try later". Then the call drops.  I have tried rebooting,  resetting my network settings, factory resetting, removing and reinsert...

Mdub891 by Great Neighbour / Super Voisin
  • 138 Views
  • 1 replies
  • 0 Bravos

Resolved! Loaner Phone?

Hello, I was hoping someone could let me know if there is loaner phone program for phones on Public that are self-purchased. I bought a new Flip4 and I have a crack in my screen I need fixed through Samsung but I don't want to be without a phone for ...

Jpercy by Great Neighbour / Super Voisin
  • 188 Views
  • 3 replies
  • 0 Bravos

Changing ESIM

How do i change my ESIM?  i have been trying for a week! This company is destroying my buisness due to me not having a working phone. 

Genders9521 by Great Neighbour / Super Voisin
  • 111 Views
  • 2 replies
  • 0 Bravos

Confirmation when we order a SIM card?

Do we get a confirmation or something when we order a SIM card directly with PM?I ordered one with my available funds but I got a error message so I was about do order again and noticed in my transactions that there was already one, but I didn’t get ...

Kicks by Good Citizen / Bon Citoyen
  • 200 Views
  • 4 replies
  • 0 Bravos

No data access

I can't access any data on my phone these last few days. I've restarted it... my account and data usage are all in good standing. What might be the problem? I live in Whitehorse, Yukon and it doesn't sound like there are any outages here right now.

sarahthecrane by Great Neighbour / Super Voisin
  • 154 Views
  • 3 replies
  • 0 Bravos

Wrong cell number

I cannot ask for a new cell number to finish activating my account. The 6 digit security code is sent to a unknown number. Need it sent to my email.

Lorne13 by Great Neighbour / Super Voisin
  • 137 Views
  • 3 replies
  • 0 Bravos

Iphone not in 5G

Hi community, I just swtiched my subcription from a 3G plan to a 5G plan today. However when I check my iphone it still says its on a 3G network. Does anyone know why this is?  Thanks

Brad22 by Great Neighbour / Super Voisin
  • 591 Views
  • 17 replies
  • 0 Bravos

payment

My old credit card expired so I got a text from public mobile asking me to enter new credit card information when I clicked the link it took me to the sign-in for My Account  where I signed in and brought me to a page that said "Good afternoon (my na...

milo4 by Great Neighbour / Super Voisin
  • 188 Views
  • 4 replies
  • 0 Bravos

how do I start the public mobile plan on my phone

I registered for the plan and made the payment of $40 + tax with e-sim.I downloaded the public mobile app, I selected the phone number but it throws an error saying cannot install e-sim.I have tried over 20 times now. Can I get some help !!!A paying ...

MyPro by Great Neighbour / Super Voisin
  • 204 Views
  • 6 replies
  • 0 Bravos
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