Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Okay so I was trying to subscribe and it said the payment was processed then it says there’s an issue/error with the page loading please go back to the login and then I had to go to the homepage because the login page was having an error also
When I try to log back into my account, it tries to get me to start all over again to create a new account. I already have one and I don't know how to get past this.
My phone is an iPhone 14 pro. I tried to install the new eSIM yesterday when I subscribed to Public Mobile. The cell number was successfully transferred from Fido. But the eSim activation failed. I tried to find somebody with Telus for help. But I wa...
Is there any way to load the public mobile app on an Apple Watch and set it up with it's own dedicated eSim number? I do not care if it's tied to the main phone or not.
Hllo. My bill is double this month so I'm trying to contact a customer service agent. I receive the following message: Oops, something went wrong. This may be due to a system error, please go back to the previous page and try again.I am also asked to...
This is a bit complicated....Scenario:I have two factor authentication to access something on my work laptop. It calls my current number with PM. I can travel overseas for a few weeks but have to leave the laptop behind.Can't risk corporate asset. I'...
Hello I recently got a new iPhone but keep receiving an error when I try to transfer my number over. I called Apple and they said to contact my carrier to update the IMEI on my account so that the ESIM will work. How can I do this?
Wife is trying to activate subscription, got as far as Step 5 to put in SIM card number, then message comes up SIM card already in use (must have done something wrong here) won't allow to continue and her iPhone goes into SOS mode and can't get out ...
How do you get community rewards? If you answer or reply to some questions, where and when do you see the rewards? Thanks
Hi guysI know this is only online support, but there has got to be a way to escalate a complaint if we are having one with one of the agents here. How do we move up the escalation to somebody higher? Thanks
Hi I tried to log in my account, it shows no content. How to download my previous bills? How to pay the last bill?Thanks a lot. Dominic
My dad was attempting to sign up for public mobile. After he created an account it told him to scan a QR code to verify his membership but it took him to another website for Digital Memberships Premium. Why was this linked through the public mobile a...
Hello. Is there a way to switch from a regular sim card to an eSIM on an existing account?
Hello,new customer. Port from Fido seems to have worked as I can use data, send & receive texts, call out but not receiving calls. Goes straight to Voicemail Do not disturbed is not. Pulled Sim and Reseated after a period.Any help? thank you
I just activated my SIM and created an account, but cannot confirm my identity as I am not getting the 6 digit verification code in my text messages.
@CS_Agent I changed plans because my data ran out and the unlimited data was too slow. Immediately upon changing plans, my data stopped working. This has happened twice before. Both times required public to do something on their end. Also both times...
Hi I have recently moved From Manitoba to Alberta, how to update the address on your account to reflect the correct tax deduction fro your month payment thanks
Hi. Good evening. We hope you can help us with our issues. My husband was trying to port my number from Freedom Mobile to Public Mobile using his phone, thinking that it would port the Freedom Mobile number on my phone to Public Mobile on my phone us...
This number is our general home number, as well as used by my son as well. In the past, I put in money when ever I liked and never had problem. Recently I tried to login, and since it has been few months that I have not put in funds in to the phone, ...
Hello I did get this plan $39 ULCW Base Plan-20GB-4G on DEC 7And would like to get this one insted pls can you Help $34 Phoenix 40 GB ULCW Base Plan-5G
Im on Galaxy fold 2 and did the Esim activation because it stated, when I ran my IMEI, that all os good! Device compatible with everything...I log into app and it states my phone isn't compatible. No support available. No activation... but my card ha...
Hello everyone,I would like to replace my old sim with a new card and keep my number.Thank you, Rick
I had recently signed up for the 40GB at 5G speed for $34 with one of their black Friday deals. In my account it did not show the details. I thought if I clicked the cancel, button it would bring up the details and ask for confirmation before deletin...
Cannot receive or send pictures threw Facebook messenger, was able to yesterday but not today, missing some calls and texts also , customer service has been zero help, other then suggesting I order a new sim..which will take a week to get here atleas...
I'm pretty new to PM. I know how to look Up my points. Please help me how to redeem for 'jackpot prizes 'Is that only so often? Under 'all' points redemptions I never see a jackpot option?One other thing please put my Mother on PM she gets $1.95 per ...
Has anyone noticed that the $34 40GB at 5G Speed Plan is back but for new Customers?Edit: Removed screenshot!
Hi, I set up my daughter’s account. Everything was going well until the last step to confirm it was her with a code. The issue the code never showed up on her phone and won’t resend. How do I complete the set up?
I tried an eSIM download, and even though the app had green ticked my IMEI, it didn't work. I bought and inserted a physical SIM but I cannot active it, the app continues to ask for an eSIM to be downloaded (without success).I had a ticket ref. 35928...
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