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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data speeds are slow

@CS_Agent Near Costco Newmark, data speeds are significantly slow, often resulting in an inability to connect to the Internet.

Traveling Abroad: Locked out of Account

My partner is currently locked out of her account while we are travelling abroad. She is unable to auto-pay her bill due to credit card fraud and unable to change payment because she can't login to her account. Login requires a confirmation code sent...

Resolved! Replying to a ticket

Hi,I submitted a ticket with Public Mobile. They asked me some questions about preventing theft.When I replied, it kept showing me the error "Correct the highlighted errors and try again. Your post has been changed because an invalid HTML was found i...

No service / cannot connect to network

I along with three family members just subscribed to public mobile last night. After a rough go my drove is finally working however my mothers is not. She has no service, has received no emails, the non existent customer service doesn’t help and I’ve...

I NEED MY MONEY BACK

I JUST SUBMITTED PAYMENT FOR THE PROMOTION OF $40 FOR 40GB... WHEN PAYMENT WENT THROUGH IT SAYS QUEBEC MINUTES... NOW I CAN'T USE MY PHONE.

Black Friday deals on now

For those hoping, no changes to the $15 and $25 plans.Canada's First 5G Subscription Phone Service | Public Mobile

Resolved! Sim Card not received

Hello,Would there be any phone call # to reach Public Mobile, I have not received my sim card, this is for my dad's account. When I try to open a ticket, I have a error message. When I select Sim card in the options when chating with chatbox and se...

No more 4G plan options?

Hi, I made a post a couple of weeks again about not being able to see any 4G plans to switch to from either of my devices, in multiple browsers, from the app, incognito mode. It only showed 3G plans.Customer support reached out, said they couldn’t sw...

Resolved! Move to a new phone

I lost my phone and am buying a new one.How can I activate my new one using the same number when I don't have my old one to transfer the Sim.card.

Number Transfer

When I activated my eSIM with PM, I didn't realize that my physical SIM with my current provider (Fido) would be turned off on my phone - and therefore I missed the text message asking to confirm that I would like to close my account (and therefore w...

Resolved! Porting Phone Number,

I gave the wrong account number of my Fido account and it still has not ported my Fido number to PM

Canada-US data means free roaming in US?

My plan includs 50G canada/Us data, Can anyone confirm if this plan includes free roaming in US?

Black Friday Special ideas?

Could they offer a 4G special or 5G at $29.00 for 10gb to encourage some of us off the 3G network ?eEspecially since the current deal $34.00 for 20Gb

Physical SIM card and eSIm

Hi!I bought an eSIM by mistake yesterday so my phone had 2 lines but the same number.I reached out to Public Mobile and they said I could just delete my eSIM, and then the physical SIM card should work like normal. I did what I've been told but no my...

Help with code

Hi I need some help. I want to refer my the code that you get 1 dollar off but I can’t find my code can you help me find it. Thanks

Resolved! How to change my subscription from 4g to 5g?

Hello everyone, I subscribed the 5G $34 20g data plan today but the system shows me that my plan is 4G. Not sure what was the mistake. My question is how to switch my 4g plan to the 5g plan since there are pretty much the same $34 per month. @CS_Agen...

Never received my order

Order 335758Paid for my online order on Mar 15, 2023.Never got my 4 sim cards!!!Any ideas what to do?

Resolved! Can't complete my activation process

I have a problem activating my simcard, Im trying to finish initial setup. on line it says final setup go and download the app on your phone to complete setup. i downloaded the app on phone. Opened the app clicked on to log on and a blank screen show...

Resolved! cannot make a payment after changed my subscription

Hi, I have changed my subscription since today , it was set up with pre-authorized payment but it didn't work, the account is put on hold but I cannot make a payment, when I tried to pay it says Sorry, we're not able to process your payment at this t...

Resolved! Need to port back to Public Mobile

I had ported out my Public mobile number today. But I am not happy with the service so I want to port back to Public mobile. Question to @CS_Agent Can I port back to Public mobile with Same number and same SIM?Am I eligible to to keep my old plan a...

Resolved! Question about new 5G plan

There's a recent 5G plan announcement from Public Mobile that offers 20GB for $34/month:https://subscribe.publicmobile.ca/en/bc/activation/plans/20GB-5GspeedMy question is, how much data do you get for a month? Is the 20GB each month, or is it 20GB f...

Resolved! Reclaim number

Lost access to all devices and recovery options. Cancelled account payment and now want to get number back to get access back.

Problem activating my number

I am trying to activate my subscription, porting my number over from Koodo. The activation failed. I submitted a support ticket. I got an email telling me to call the port department. I called the port department and they didn't know how to solve the...

Resolved! Redeem points for Canada texting

I don’t see how it’s fair that points can be redeemed for texting and calling in America but they don’t have the same option for Canada as well?

Resolved! Reactivate?

My number was ported out by accident. Is there any way to reactivate my login and old account back to public?

Resolved! New Public Mobile customer. Did not receive transfer SMS from old provider

Hi thereI am a brand new Public Mobile customer. I requested to Transfer my Number via the app. My old provider is Zoomer Wireless (Cityfone). It has been about 90 minutes since I requested the port and I never received an SMS from Zoomer I had my...

I want to port my existing Koodo number to Public Mobile. I do not have a SMART phone.

I need help activating an account. I want to port my existing Koodo number to the the $25 3G plan and already have a SIM. I do not have a SMART phone so I need someone from Public Mobile to do what is necessary.

5G 20GB plan $34 mo question

Hello, I just purchased the $34 20GB 5g plan for $21 using bill credits. I have a 5g compatible phone but live in an area where i have no 5g service, so i couldn't get data to work and had to pay an extra $28 to revert back to my original 3g plan. I...

Resolved! Re: Have a number transfer issue

Hello I am having issues porting over my number can you DM me the number please?

Resolved! eSIM card

My eSIM card was rejected on my new Iphone after i purchased a Public Mobile Subscription. I have no service. I cant call and ask for a new eSIM card. How do I get a new eSIM to try again

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