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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22073 Views
  • 181 replies
  • 24 Bravos

US data add on

I purchased data US data add on for my trip and it was working fine yesterday. But I noticed that it's been finicky today. I had no data at one point and saw the bar at the top of my phone switch from "5G" to "R" a bunch of times as if trying to conn...

Teetee13 by Great Neighbour / Super Voisin
  • 129 Views
  • 2 replies
  • 1 Bravos

Resolved! $15/month plan no longer has unlimited incoming minutes?

Hi there, I've had the $15/month plan for about 6 years now. (edit: I've been with Public Mobile for 6 years on this plan, and I started with the $10/month plan that is now gone. I swapped to the $15/month plan to take advantage of the minutes and te...

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Xue1 by Good Citizen / Bon Citoyen
  • 2175 Views
  • 54 replies
  • 1 Bravos

My daughter lost her phone, how can I block her sim-card?

Hi everyone!My daughter lost her phone. I tried to log into her account, but they asked me to enter the code from SMS. First step - they ask for a code from e-mail, and the second from SMS, but I don't have a phone to do it.Chatting with a bot has no...

Number port problem

Hello,I ported my number over a couple of days ago and couldn’t figure out why it didn't work. Stupid me is just now realizing that there were numerous texts sent to my old phone (from Telus) asking me to reply with yes. Question is now, how can I re...

Shirleytat by Great Neighbour / Super Voisin
  • 297 Views
  • 6 replies
  • 1 Bravos

New phone

I’m looking to buy a new iPhone 15 and transfer my public mobile SIM card from my current iPhone 7. What are the steps? Will I be able to keep my number?

AQT by Great Neighbour / Super Voisin
  • 228 Views
  • 6 replies
  • 0 Bravos

Resolved! Can't sign into my account.

Phone for some reason can't make or receive calls/texts or use data. To contact customer support I need to log in, to log in I need authentication code but I can't get authentication code because I can't receive texts.

Rickyyy by Good Citizen / Bon Citoyen
  • 404 Views
  • 10 replies
  • 0 Bravos

Text messages not working

 After i ported my number i still cannot receive any text messages andci don't understand why, this has literally never happened before, do u need to change my number please help, 

Sachin666 by Great Neighbour / Super Voisin
  • 307 Views
  • 8 replies
  • 0 Bravos

Resolved! Locked out

Hi CS_Agents, please help. I have been locked out of my account all day. Waited 3 hours and the system keeps rejecting my information. I had to create a new account to post this.

Joe15 by Great Neighbour / Super Voisin
  • 406 Views
  • 7 replies
  • 1 Bravos

eSim activation ( temporary phone number)

I had trouble while installing eSIM and PM tech assigned a temp number to me, how do I access that number?I turned off/on my phone as they instructed but there is no way for me to access the temp number to receive necessary confirmation code etc now ...

hslim2798 by Good Citizen / Bon Citoyen
  • 390 Views
  • 5 replies
  • 0 Bravos

Account Number

where or how to get my account number for online payment

Grace23 by Great Neighbour / Super Voisin
  • 150 Views
  • 4 replies
  • 0 Bravos

My Account is messed up

  I check my bank statements and they say that my wife and I got charged for $63.25.our plan was $55 for 50Gigbut under my account on the app as well as online it says $39 for 20Gig. And under payment history states they only took $39.i am confused a...

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Killik80 by Great Neighbour / Super Voisin
  • 286 Views
  • 7 replies
  • 0 Bravos

Ticket

I can get incoming calls, but I can’t make outgoing calls. Thanks for your help with this.   

paisaottawa by Good Citizen / Bon Citoyen
  • 142 Views
  • 3 replies
  • 1 Bravos

Refund

If I cancel my plan 2 weeks before my next billing period, do I get refunded?

Duke211 by Great Neighbour / Super Voisin
  • 109 Views
  • 3 replies
  • 1 Bravos

Services don't work

@CS_Agent I recently purchased the U.S. roaming/ talk-and-text package to use in the States, however it didn't work at all. The customer service page is also broken, and apparently this is the only way to contact customer support. I'm requesting a re...

DK56 by Great Neighbour / Super Voisin
  • 226 Views
  • 6 replies
  • 1 Bravos

loging loop

Hi,  I can logging to my account, but by mistake I click to add a sim card and now I'm stuck in a loop to complete, but I'm already a customer.  I want to know how to get my selfeserve page back.If I click go to login, I'm going back to the  logging ...

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Me23 by Great Neighbour / Super Voisin
  • 167 Views
  • 4 replies
  • 0 Bravos

Phone number got re-assigned.

@CS_Agent My phone number got changes all off a sudden. I understand it is due to it being made available for some reason to new customers. WTH?!I could not open a ticket as that link gives me 404 error.  Not sure how to reach and agent. 

MTimofeyev by Great Neighbour / Super Voisin
  • 196 Views
  • 5 replies
  • 0 Bravos

Outgoing calls

I just registered today and my number was transferred. I cannot  make outgoing calls but I can only receive inbound calls. I need help with this issue.Thank you for your help.

paisaottawa by Good Citizen / Bon Citoyen
  • 331 Views
  • 8 replies
  • 0 Bravos

Were my rewards applied correctly?

Here is my story.Prior to Oct 14, 20223 I was on a higher 30 day plan. I requested a plan change to occur on Oct. 14, 2023 to the $34.00 90 day plan. (20 GBs x 3) = $102.00 plus taxesMy rewards are as follows:Autopay: $2.00  , RAF: $4.00  , Loyalty: ...

Johnroyh by Great Neighbour / Super Voisin
  • 176 Views
  • 2 replies
  • 1 Bravos

not recieving reward points for refer a friend

I referred my daughter back in april 2023. After several unsuccessful attempts contacting public i finally was able to get help from a CS agent in August 2023. She said i would start receiving the points but still, over 2 months later i still have no...

mpetro1 by Good Citizen / Bon Citoyen
  • 273 Views
  • 7 replies
  • 0 Bravos

Delivered chip

Hello, I didn’t receive my chip yet. Can you help me?

Gabriela13 by Great Neighbour / Super Voisin
  • 135 Views
  • 4 replies
  • 1 Bravos

Sim Card Reactivation

I travelled out of the country for 2 months and I requested for suspension of service. I am back and want my service restored

Grace23 by Great Neighbour / Super Voisin
  • 192 Views
  • 3 replies
  • 1 Bravos

Stuck on ESim activation for new account.

I signed up with public mobile and everything was well and good until the activation.  I have the newest iPhone15 Pro which is a poster child for the eSim. Please let me know what can be done as I have already paid. 

Em0987 by Good Citizen / Bon Citoyen
  • 468 Views
  • 6 replies
  • 0 Bravos

Referral

How do you know if you received the 10 bucks for using a referral code

Soda-pop by Great Neighbour / Super Voisin
  • 174 Views
  • 3 replies
  • 0 Bravos
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