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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22037 Views
  • 181 replies
  • 24 Bravos

Cs_agent

Hi i need the account closed and payment refunded to the card. I made another acoount andported my number successfully over the phone with the porting department 

Ron112 by Good Citizen / Bon Citoyen
  • 342 Views
  • 13 replies
  • 0 Bravos

cancel service

I canceled my subscription on Oct 7, the service was supposed to end Oct 11. How come it did not end and I got charged as usual on Oct 11 ? Today, I unsubscribe the service on My Account again, how can I be sure my service will end Nov 10 and I won't...

AmyManLam by Great Neighbour / Super Voisin
  • 111 Views
  • 3 replies
  • 1 Bravos

Resolved! Cannot login due to loop in "Resume Activation"

I just created a new account for another line. linked existing physical SIM, made payment for a plan and have received confirmation email.However when I try to login to my account (after accepted email/password), I get a page with 2 choices "Resume A...

vitl by Great Neighbour / Super Voisin
  • 451 Views
  • 11 replies
  • 0 Bravos

Public mobile internet speed are very slow.

I have public `15 GB at 4G Speed` plan. I have measured my internet speeds consistently for the pass month and found that I only get about 30Mbitsps down and about 5Mbps up.My partner is on the same plan and the speed test is the same.I have a Google...

pb123456789 by Good Citizen / Bon Citoyen
  • 457 Views
  • 7 replies
  • 2 Bravos

SIMCARD IS NOT WORKING AFTER PURCHASING AN ESIM

I have a problem with my number, I am using it in my personal device and then I have a work phone and used i to login to my account because I was hoping to get another number so i purchased an esimLittle did I know that It will be the same number as ...

Applejoy by Great Neighbour / Super Voisin
  • 279 Views
  • 1 replies
  • 0 Bravos

Resolved! Need to change my email address

I've spent more than an hour trying to do this. At this point PM has probably sent me 10 texts to authorize me I've never gotten any closer. Is the Public Mobile/EverSafe system totally whacked or it just me?

Pete444444 by Great Neighbour / Super Voisin
  • 197 Views
  • 3 replies
  • 0 Bravos

Resolved! Questions about Limited time offer

I have a few questions about this limited time offer for a 90-day sub at $50/mo, 60GB CAN-US.https://productioncommunity.publicmobile.ca/t5/Announcements/Limited-Time-Sale-60GB-Canada-US-plan-for-50-month-on-90-day/td-p/10708611) The plan details lis...

maple_leaf by Town Hero / Héro de la Ville
  • 334 Views
  • 5 replies
  • 1 Bravos

G

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Thinker by Great Citizen / Super Citoyen
  • 343 Views
  • 5 replies
  • 0 Bravos

Service issues

I have tried to get a ticket for support but a 404 error continues to come up. When I'm at my house, my phone service comes and goes but is mostly not working at all. I cant make or recieve calls and text messages. When I'm in other locations like th...

Aml2 by Great Neighbour / Super Voisin
  • 99 Views
  • 1 replies
  • 0 Bravos

CS_Agent

Hi i need my number ported again i have not received a sms message to port my number. The app is at stage 6 to contact customer support and i cant submit a ticket with all the information in there please help. I have 5g internet from you guys and my ...

Ron112 by Good Citizen / Bon Citoyen
  • 120 Views
  • 4 replies
  • 0 Bravos

Login Issues

I can't log in to my account, Is there any known issues??

Juan1979 by Great Neighbour / Super Voisin
  • 117 Views
  • 4 replies
  • 1 Bravos

esim

I setup a new plan on my daughters phone, the mistake i made was i was using my iPad to do it instead of her phone, now the esim attached to the iPad and i can confirm her new account as the number wont work on her phone to give the security code. Ca...

Reid24 by Good Citizen / Bon Citoyen
  • 334 Views
  • 9 replies
  • 0 Bravos

phone

i recieved a sim card but ant activate it . I think its due to my telus account having a different email than the one im using now. I also have a name change on public mobile as its different than telus one. What can i do to correct this? 

journy by Great Neighbour / Super Voisin
  • 117 Views
  • 3 replies
  • 0 Bravos

Subscription

How do I cancel my subscription?

Duff776 by Great Neighbour / Super Voisin
  • 102 Views
  • 2 replies
  • 0 Bravos

Refund

Hi, I have just recently purchased esim plan, and I realize that is not available for my phone. Can I able to change sim plan if not can I able to cancel and repurchase with sim plan? Email account is xxxxxxxxxxxxxxxxxxxx

won by Great Neighbour / Super Voisin
  • 119 Views
  • 4 replies
  • 0 Bravos

Resolved! Verification code for sign in

I am posting for someone who is unable to sign in to her Public Mobile account because the two step verification code goes to the first number she had but she changed the number right away and has a subscription with the new number. Not sure why publ...

Ferdasta by Great Neighbour / Super Voisin
  • 176 Views
  • 3 replies
  • 0 Bravos

Data only works half the time

Hi,I switched to Public Mobile on the $15/mo plan with 250MB of data back in May of this year, and noticed right away that my data only seems to work sometimes in some areas (I live in Ottawa). I put up with it / was too busy to do anything about it ...

User9840 by Good Citizen / Bon Citoyen
  • 297 Views
  • 11 replies
  • 1 Bravos

NEW TO PUBLIC MOBILE

Hello, Please does anyone know a way I can check the delivery of my new public mobile sim card? It is been over 4 days and I haven't received anything.

J_eze by Great Neighbour / Super Voisin
  • 209 Views
  • 5 replies
  • 0 Bravos

Change phone number

Can I change my phone number to a previous one I used to have?

laila3 by Great Neighbour / Super Voisin
  • 82 Views
  • 1 replies
  • 0 Bravos

I can’t get help.

One of my accounts needs some help. I can’t do a ticket and have been trying for days. I do the other option but have no idea who to address. And have heard the other option is very hard to identify yourself.   

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Grinch by Model Citizen / Citoyen Modèle
  • 314 Views
  • 6 replies
  • 1 Bravos

Plan for Quebec phone number

I live in Ontario but I have a Quebec phone number.Right now, I am on the $15 plan and PM is making me pay the QC taxes.If I want to change plan, do I have to chose a plan from QC or (and) Ontario?

Rockabilly by Good Citizen / Bon Citoyen
  • 206 Views
  • 5 replies
  • 0 Bravos

Resolved! Community username

I had a username for the community that I created when I first joined PM. I recently tried to login with that username and I get an error message saying that it is already taken. But I know it is mine. Yet, I can't use it. So I had to create a differ...

Anonymous by Not applicable
  • 203 Views
  • 2 replies
  • 0 Bravos

Resolved! US Roaming

I and my wife purchased US roaming unlimited talk. We are in the USA. I cannot call her on her cell, or vice versa. I can text, but cannot call anyone, anywhere.

MrXFro by Great Neighbour / Super Voisin
  • 294 Views
  • 4 replies
  • 1 Bravos

Login issues

I have 2 different accounts with 2 different sim cards. I am able to login to one of them, but I am unable to login to the other account. Email and password are correct, but when hit the login button, the login page goes back to the same login page a...

Anonymous by Not applicable
  • 162 Views
  • 7 replies
  • 0 Bravos

Resolved! Change of subscription

Is it possible to switch from a monthly plan to a 90-day plan, and keep all the rewards earned so far?

Anonymous by Not applicable
  • 345 Views
  • 10 replies
  • 0 Bravos

Resolved! Unsubscribe

I am going away for a couple of months. I would like to suspend my service during that period. I know I can unsubscribe from my profile page. The question I have is, If I unsubscribe for less than 90 days, will I keep my rewards when I reactivate my ...

Anonymous by Not applicable
  • 159 Views
  • 1 replies
  • 0 Bravos
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