Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I joined to publicmobile and paid thr subscription. Once esim is activated and received email that number transfer will take max 5 hours, i went to bed for sleep. Next morning I figured that i was supposed to type "YES" to the text from my previous...
Hi,On Google when I searched for Public Mobile, the search result came up with a Black Friday deal of $34 for a CAN-US plan. When I went to look at the Public Mobile plans, I could not find it. Did anyone see it. I've attached a screenshot of the ...
Hello,My child had gotten a hold of my phone and subscribed to a plan, I need to cancel my plan and unsubscribe as well as get a refund for the plan that my child was able to get. Please let me know how to do this. Thank you
Hello,How long does it takes to transfer a phone number from Bell. It’s been almost 24h and whenever someone calls me it goes to my old carrier voicemail but data plan is working fine.I tried rebooting the phone. Turn off and on the line on my iPhone...
I can get text messages but can’t make or receive calls
I can't top up my account thru my phone using my 4 security digit to ad money and I can't access my account online I need help from customer service agent how can u don't that
Hi,I would like to get my wife onto the Public Mobile service from Rogers. I have read a few threads regarding a seamless transfer and eventually full-service with a ported number. She uses her phone for business and personal use and therefore I can ...
My mother's phone number is not porting over. It worked for a while, but has stopped working. @CS_Agent
Hey, my Koodo to PM transfer is going very unsmoothly. Please help asap. @CS_Agent
I signed up Nov 13, how long does it take to see data usage on my login profile? so far it shows 0 MB used.....and I have been using data
I've dealt with 2 CS agents, and asked to speak to a supervisor (never heard back from anyone).I ported my number from Fido on Oct 31, but since then very few people have been able to reach me on my PM service. Many people get a weird tone, or a mess...
Already submitted a ticket, but no response. I'm unable to receive calls, but am able to make calls. I am also able to receive and send text messages. I haven't transferred my number or made any changes to my subscription- I've been a customer for ab...
Is there any good plans for Black Friday?
Hello,I ordered my phone plan online thinking I'd get the eSim, but ended up paying $10 for a regular Sim without realizing it.Is there any way to adjust my order?
Like many others, I signed up with PM for the BF $34g/20gb 5G package.Once I enabled it via e-sim, I was not able to receive any calls, and am getting 3G speed at best (Stouffville area). I haven't finalize porting my phone number from Fido yet, beca...
i tried using the android APN settings, still not working.the app says "Services on hold" Yet i just signed up today 8hrs ago, and my CC was chargedPixel 6
Switch plans and now charged $50.68, and then $45 in the same billing cycle? Why? Now just switched to the $40 plan a 40 gib, will I be charged twice? I need a refund, please help?
I signed up three accounts two days ago. Realized today that Telus did FOUR identical first-month-amount debits from my credit card - I guess one double-charged.I raised a ticket today and after asking for the same detailed information that I provide...
@CS_AgentI paid for my monthly subscription this morning and I just received a message saying that my account has been suspended due to payment issues. It’s been taken out of my account since 6am and now again I have no service. Sometime earlier this...
I am traveling to Florida for a couple of weeks, and purchased a US talk and text add-on. It appears as though this no longer works in many areas of the US, including Florida. I wish this would have been advertised more clearly as I was making the pu...
HiI upgraded from the 4G to the 5G subscription and it was supposed to turn on yesterday.The data icon is showing but the phone is getting zero data. All the apps say offline.The phone is one plus Nord 30. If it's a compatibility issue can I force it...
So pm has something going with credit card company neo advertising up to $100 Credit. Ive spent way too much time hunting for their terms. I even signed up for the card. It appears l am too ignorant to locate any info backing their claim. l would app...
On the "shop for plans" page, there's now a tab for Black Friday. I'm pretty sure these are the plans we're already discussing. I suppose it's possible more will appear in the next 9 days.ONTARIO:QUEBEC:
Hello it's been more than 90 days and my autopay did not charge/go through can I still reinstate my service and phone number, please help! Thank you in advance @CS_Agent
I was setting up my account and made a typo in the phone number to be transferred. Unfortunately I can't access my full account to fix this because it is trying to send a SMS to the incorrect phone number to finish account setup.I expect I will need ...
Hi,I was going to subscribe for a plan, but the transaction failed, so I decided to get back to it some other time. I realized that my card was still charged although I was not able to use the service and I did not get any receipts of purchase.The tr...
I signed up from Rogers to public mobile yesterday, and I have had nothing but problems since. I removed the Rogers Sim card but I do not think the eSIM is properly installed. I finally started receiving phone calls but now I am only getting some tex...
I am billed on the 21st of each month. I have automatic payment so payment went through. On Nov, 09 I had to cancel my credit card because I had lost it. Now public mobile wants me to pay again for a full month. This is ridiculous. I will leave publ...
Just joined PM and trying to set up EverSafe ID. I was never able to receive the code via SMS on my phone.I've tried all the workarounds like inputting the wrong code multiple times or resetting my password. But there's no option to receive the cod...
How can I cancel/switch the 90-day subs and change to a new plan without losing the money in 90-day subs?
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